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Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice.
Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Immediately visible when you log into admin is the number of pending orders - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can have one click re-order from invoices in the current orders
Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with this internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
Display the number of status = "pending" orders in the main admin screen, Store Notifications section, so pending orders are immediately visible when you log into admin. A convenient popup shows order numbers and dollar total of each.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
OpenUI required. This module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen.
This module provides you with the tools you need to let your customers check the status of their past orders. It adds a link (or links, in up to 13 different positions), to the Merchant pages which customers can use to access their order history. The customer is given a display of all of their past orders. They can view the details of any of the orders, and even search them for details. The tracking numbers themselves can be direct links to the shipper's website tracking page, so the customer can check the status of their order with simple click on a link. The merchant, can access a listing of all orders, searchable by customer, date, orderid, shiping status, tracking number, etc., change their status, enter tracking numbers (for orders and even individual products), and have an email sent to the customer notifying them of the change. Shipping labels can be displayed and printed for each order. The format of the shipping label/packing slip is completely configurable using tokens.
The merchant can individually configure many of the features of the module. For example, the status themselves are NOT predefined. The Merchant can configure these to be whatever he wants. Similarly, the "tracking types" can be configured, complete with a URL to use for that type of tracking number. When the tracking number is displayed to the customer, that URL is used to take the customer to the shipper's tracking page. The module comes preconfigured with the URLs for UPS, USPS, and FedEx but adding additional tracking types is simple. The merchant can select to send an email when the status of an order changes. Email can be sent to the customer's billing, shipping, or both, email addresses. Separate text for each type of email can be configured (ie. separate email text can be configured for when the status changes to "shipping", or "back-ordered", or whatever). The email text can include dozens of possible tokens that can be used to represent the customer's details (first name, last name, login, password etc.), tracking status, link to the customer's orders status page (it automatically logs them in), link to the storefront, and many more. The module does not require that the customer be logged in for their order data to be saved. Of course if the customer was not logged in when they placed their order, they won't be able to view the order later.
The module maintains a separate database of the orders which is a duplicate of Merchant's order databases, including the payment and shipping details. So you can delete orders from within Merchant admin, but the customers will still be able to view their past orders. The Order Status orders can be deleted from within the modules admin interface. That interface also provides the ability to search the orders by date, customer, tracking number, tracking type, and status. The order details can be viewed, and tracking status, number, and type, can be set for individual products within the order.
This module extends the capabilities of the Order Status Manager to provide your customers with a way to check on the status of their order with only the order id and/or email address. This is especially useful for those merchants which do not require their customers to create an account with their store when placing an order.
Links to the login page can be placed in up to 13 different positions on the page. The login page itself is entirely configurable using an html template and tokens. Other configurable options include whether or not an email address is required when logging in and which, or either, of the order's email addresses (shipping or billing) can be used. The login page can also include the standard Merchant login fields so it can serve as the login screen for the Order Status Manager for both customers who did purchase with an account and those that didn't.
This import/export combo speeds up the process of updating orders maintained by our Order Status Manager. The exported file can be opened in any text editor, spreadsheet or database program for simpler updating of orders. The module will NOT send email updates when an order's status changes. The import will, for example, allow you to change 'Pending' to 'Back Ordered' for any or all orders. It also supports the line item feature of Order Status Manager so you can change the status for individual items within an order, separately from the order itself.
With OrderTrk you can provide customers up-to-date status reports on their orders.
When an existing customer logs in, he or she can view the status of the order (pending, reviewed, processed, back-ordered, shipped or completed), as well as any tracking information you provide (tracking info is linked to carrier's sites, such as the USPS, UPS and FEDEX, and Airborne). Customers can even view the original order as it was on-screen after checkout. OrderTrk Professional adds the ability to flag individual product status and tracking.
OrderTrk allows you to enter the status for each order in the admin.mv interface, both manually, or with the included Import modules.
How far back the order history goes is entirely up to you. Since OrderTrk relies on existing Miva Merchant databases, only orders still remaining batched and on the server will be displayed. OrderTrk also requires the Merchant to process orders within the admin area for the order status to be current.
With OrderTrk you can provide customers up-to-date status reports on their orders.
When an existing customer logs in, he or she can view the status of the order (pending, reviewed, processed, back-ordered, shipped or completed), as well as any tracking information you provide (tracking info is linked to carrier's sites, such as the USPS, UPS and FEDEX, and Airborne). Customers can even view the original order as it was on-screen after checkout.
OrderTrk allows you to enter the status for each order in the admin.mv interface, both manually, or with the included Import modules.
How far back the order history goes is entirely up to you. Since OrderTrk relies on existing Miva Merchant databases, only orders still remaining batched and on the server will be displayed. OrderTrk also requires the Merchant to process orders within the admin area for the order status to be current.
Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Order status updated in admin including tracking numbers and admin notes - Bulk update several orders' status with a single click - Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled - End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - EOD display of products sold summary reports - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Order status history can use default or store built template - Customers can view their invoice within current orders from the order status history or the link in the confirmation email - Customers can view their order status and shipping tracking by entering their order number and email - Customers can have one click re-order from invoices in the current orders - Auto-assign customer membership to price groups based on their order total history
Feature Details. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
Once a customer signs in to their account, they will have access to a listing of all previous orders and to the details of each order. This makes it easy for the customer to review their order history and reorder products.
Archiving of Order History
The module automatically archives the complete Order History which can be permanently kept in the store. If, as part of your regular order processing and maintenance, orders are batched and removed from the store, all orders will still remain in the Order History archives for future access.
Order History Utility
An Order History Admin Utility is included for quickly finding and reviewing previous orders for all customers.
