Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.
The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation and even vendor specific notification.
Features: (some features are only in the compiled version)
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Include coupons or promo codes when specific products ordered
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form template layout emails with embedded tokens
- HTML or text email formatting
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones
- Open architecture so that other events can also trigger an automated response
- Send a welcome email before the order completes and include a promo code
- Include 3rd party data with tokens, e.g. Addendum responses
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails
- MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used
In admin, you create one or more template emails. Each
template can be different, i.e. what it displays, how the
data is oriented on the screen/paper, and what product(s)
triggers the autoresponder. Most responses are triggered
by the product codes purchased. Some example uses:
Email to any of your
drop-ship manufacturers listing the Ship To
address and the products to be shipped if using real time credit
card authorization. The module will sort out which drop shipper gets which emails, including listing the products to be shipped. You can still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processing verified the charge, then forward to the drop shipper. This would save hand entering the order. In addition to the email, an archive flat file is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
Email to Ship To or Bill To or both thanking them for
a
donation to your sponsored charity on your site.
Email to
your shipping department listing Ship To address
and products ordered if using real time credit card
authorization. Products section can be torn/folded to
result in a shipping label with your company address included. If not using real time authorization, use the pending mailbox technique similar to the drop shipper scenario above.
Email a
promo coupon code if a customer purchases a specific
product or from a list of products
Email service, warranty, shipping and contact information on
specific products or
product lines
Send an email to your cell phone's text messaging
when orders are placed in your store (requires a cell phone
plan that assigns an email address to your phone)
You own a mall with multiple stores within the mall. Those
store owners rent the stores from you for a percentage of
their gross. Use mail manager as an audit tool to track their
sales. In addition to the autoresponse email, mail manager
produces a flat file with order ID, date, product name,
product code, quantity, price for each, and price extended.
Periodically retrieve that flat file and import into a spreadsheet
for easy analysis.
With compiled Merchant, the included Mail Manager Report
module can display the contents of that flat file
through admin. It can filter the report by specific time
periods (daily, weekly, monthly) within reason. The limits
of your PC or server may prevent very lengthy reports for
excessively long time periods. It can also limit the
report to only one product code. Since the templates can
be designed for each vendor, you can create individual
vendor flat files with a corresponding report for each
vendor.
Literally, you can have a different autoresponder for every
product in your store.
However, Mail Manager has a somewhat open architecture so that other events can also trigger an automated response. For example:
Send a
welcome email before the order completes, but after
the customer completes the registration process (for those that
create an account)
Send a thank you for
rating a product (using our Rate This system)
along with a coupon code for taking the time to do so
Essentially any event in the mmui, oui or even another third party module can trigger an email which you write for the
particular event
You can use the
ifvar script or var token in these "other event" emails. For example, generate a unique
coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now. If you don't have an account with us yet, sign up and you'll see how it works.
As you can see, the uses of this Mail Manager are quite
diverse. Some of the variable features configured through
admin for each template are:
In the compiled version is a free form template using an
extensive list of
tokens and mini-scripts to customize the emails that
are sent at the time of order completion. They can vary
from mimics of the standard
merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell
phone emails. The emails can be plain text or HTML formatted emails for better readability. You can change the fonts, colors, layout and even add images to your confirmation and notification emails. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template.
Customize your email and store's physical address
Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
List full or partial Ship To and/or Bill To address
Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
Restrict email to a specified list of countries, thus allowing for language specific emails
Write a different body for each of the email templates you add
Link to one or more product codes or entire inventory with wildcard
No need to go to each product to link the email, a copy and paste from a flat text file will add hundreds instantly
I'd be surprised if you find that this capability
exists anywhere in any mid-priced shopping cart system.
Autoresponders that fill in the blanks are one thing, but
this is a store owner, pre-planned autoresponse for a
specific product. Within your store, you could have dozens
of different responses (individual or grouped) or a
wildcard response for all of the products. You can use it
to make connections not directly related to sales, yet
linked to a specific sale.
Customer buys a kayak from your store. Tell them about
the kayak camp 20 miles from your store and give them the 800 number of the guy with the info about a big get together next month.
Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery in hopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted,
intelligent autoresponders are designed to increase your store's
business and decrease the amount of time employees spend on sending out product specific, followup emails.
MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used. Thus, module conflict does not occur. The pre-formed templates are easy to configure and do not require programming experience. In the compiled version of Merchant (4.14 and newer), you
also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents.
Sales, support and other inquiries between you and your customers are seemlessly integrated into your Miva Merchant store.
Features: - Easily integrate customer contact and inquiries - Hide your store's email addresses from spammer email address harvesters - Change the email address you want inquiries to go to through the admin panel - Launch the contact manager from Merchant or from a static page - Use a form or link to launch the contact manager - Assign the contact record to a specific technician or department with ease - Customer can select the target to send the inquiry to with a select list option - Contact is logged and is not effected when email servers are down - User interface is controlled from a merchant admin configuration screen - Department codes, descriptions and email addresses are configured through admin
- Admin section allows you to search one one or more criteria to find messages - Edit the status and/or respond to the sender - Under Store Notifications, you'll see a quick summary of pending messages
Feature Details.
This module keeps your store's email address out of view of spammer email address harvesters. It also allows you to easily change the email address you want inquiries to go to without editing html pages. You can launch the contact manager form from a button in the category column or from a static page. You can also use a http link format for launching the support manager form from static pages or within Merchant. The contact manager allows you to assign the contact record to a specific technician or department with ease.
The contact manager form characteristics are controlled from a merchant admin configuration screen. At the admin level you can change category column button text, optional category column button image, email subject, email to address, contact screen title, customer email prompt, customer inquiry prompt, background color, font face, font size, font color, message for the submission form, send button text, and optional send button image.
The customer can select the target/department to send the inquiry to with a select list option. This expedites the delivery to the specific techician/department's email address. As with the uncompiled version, the email addresses are hidden from email harvesting spammers. Department codes, descriptions and email addresses are configured through admin.
The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender.
In the Main admin screen of Merchant 4.x, under Store Notifications, the module provides you with a quick summary of how many messages are Pending. Upon clicking the link for Contact Manager, a popup window displays the subject and message ID of all pending contact messages.
The CustContact module is a mini-help desk system specifically designed to work with your Miva Merchant storefront. It provides customers a “Contact Us” page that they can use to send you messages that are categorized, tracked and can be responded to – all through the Merchant admin. Customers can view the history of their communication with you and view any updates since they last logged on.
Key Benefits Include:
Create a “Contact Us” page that serves as the communications hub for your customers.
Set up header/footer
Develop text displayed on page
Configure look and feel
Receive an email alert when new communication is added
Configure who receives the email alerts
The email can optionally include the body of the message
Send an email to your customer when a new communication is added
Use text and tokens in the header and footer of this email
The email includes a link back to the Contact Us page for the customer to view the new communication
The email can optionally include the body of the message using tokens
Track the communication between you and your customer using the method the customer chooses
Order number
Customer name
Customer Account ID
Control the communications center internally
Set permissions so that only certain employees can view tickets
Reply to tickets from many sections of the admin including customer account and order
Prioritize tickets
Close tickets
Example Usage: A storefront that sells cakes and jelly
beans online has seen a surge in customer
communication and cannot keep
up with all of the requests. Unknowingly,
the storefront owner missed a
few questions that came in over the
holidays through his website. There
were three new customers who had
contacted him asking questions about
his cakes. Since he never answered
the questions that these new customers
were asking, he lost them as customers.
Now they buy jelly beans
from their local grocery store and ship
them through Mail Boxes etc. The
worst part of this story is that he didn’t
even know that he lost these new customers.
Then, the storefront owner learned
about the CustContact module from
Copernicus. He learned about a whole
new way to keep track of customer
communications. His customers and
potential new customers can log onto
his “Contact Us” page and he knows
every question and response. He’s
never been more confident of his ability
to keep track of his customer communications!
Please note this module requires Miva Merchant version 4.12 or higher, and OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled).
The Returns Processing module provides an integrated Returns Processing system for your Miva Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the Miva Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.
Key Benefits Customer Benefits:
“Return Request” web page for customers to request returns
Customer chooses from a drop down list the order number for which the return is requested.
Customer selects the products in the order for which the return is requested.
Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
“Return History” web page for customers to track return process
Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)
Storeowner Benefits:
Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
Store owner receives an email when a new Return Request is initiated by a customer
Store owner can approve or disapprove return requests
Auto-approval available based on reason for return
If return request is approved, RMA ticket is automatically created to track the return of items from the order
Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
Storeowner can edit the RMA number so that it matches internal systems
Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
Storeowner checks off items in the RMA as they arrive back at the store
Storeowner can change the dollar amount of refund/credit for the return
RMA automatically closes when all items have been checked off as received
Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.
Product Requirements: Miva Merchant: 4.12+
This product may be used with the following user interfaces:
MMUI
MMUI with Dynamic Templates (provides additional functionality to the module)
OpenUI
OpenUI with OpenUI SuperMod (provides additional functionality to the module)
For installation/upgrade services, please contact Copernicus
Try this product out for FREE on Miva Mia -- send a request to sales@cbstech.com for your free product distribution for use on Miva Mia. Be sure to let us know if you need an uncompiled or compiled version of the module. For more information about Miva Mia, available for FREE download from Miva Corporation, please visit: Miva.com
The CustCredit module allows you to offer store credit to your customer for returned items. The credit is tracked with the customer’s account and is automatically applied to the next purchase when the customer checks out, simplifying your returns process and minimizing credit card charges for refunds.
Key Benefits Include:
Customer Store Credit page in the
Miva admin
Storefront owner enters store
credit into customer’s account
Optional area to track reason for
credit
Refund credit displayed in Edit
Customer Account screen when
customer logs into storefront
Refund automatically applied to
customer’s basket as he checks
out
Refund amount available to customer
until it is depleted by purchases
Example Usage: A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner purchased a
batch of jelly beans from a discounted
wholesaler (whose name will not be
revealed here!) who sold him 200
pounds of stale jelly beans! The storefront
owner did not know that he was
sold stale jelly beans and now all of his
customers are receiving stale jelly
beans!! This is a storefront owner’s
nightmare!
The storefront owner wants to issue
store credit to his customers rather
than refund the money for the stale
jelly beans. He wants his customers to
be able to come back to his storefront
and place new orders that allow them
to access the store credit they received
as a result of the stale jelly beans.
Therefore, the storefront owner invests
in the Copernicus CustCredit module
and can customize his storefront to
offer store credit for returns.
Thus solving his returns problem.....if
only that wholesaler would take the
stale jelly beans back.......
SPECIFICATIONS & TECHNICAL NOTES
Please note this module requires OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled).
When used alone, that is, without the Copernicus Returns Processing system, you must manually enter the credit information from your customers. When used in conjunction with our Returns Processing system, you can provide store credit automatically as a method of refunding your customer for a return.
Now adding Live Customer Support to your online store is both easy and affordable.
AnswerChat is a real-time customer support tool that will help you close sales and direct customers to prime product pages.
How it Works: When a customer visits your site/store, he or she can click a button that launches a chat session. You are alerted to the customer's call and, when accepted, proceed with a real-time chat with the customer. When you are away, the customer is prompted to send you a message.
DesignExtend.com offers AnswerChat because it works and its affordable. And, the features are comparable (if not better) than other similar services.
Free Trial Available!
Features Include:
Visitor Tracking - See customers' movements through the site.
Automatic Time Setting - Set hours for AnswerChat to turn on or off.
Push Web Pages - Take a customer right to the product page.
Email Chats - If a customer enters his email address at the start, the chat can be emailed when completed.
Visitor History - See if the customer is a repeat visitor.
Search Terms - If the customer came from a search engine, see what terms were used to find you.
Browser Types - See what kind of browser the customer is using.
The CustRMA module provides an administrative interface for handling the returns process. Store
administrators can manage product returns, track RMA numbers, and identify the credit method
for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed.
Key Benefits Include:
Select items being returned in the
Store Order page in the Miva
admin
Select the credit method for the
return
An RMA Tracking number is assigned
to those items
This number is used in all returns
communication with customer
Grouped items can be assigned
their own tracking number
Check off the returned items as
they arrive; this closes each RMA
ticket as it’s completed
Example Usage: A store that sells cakes and jelly beans
online accepts returns for jelly beans
that arrive stale at the customer’s
doorstep. It does not accept returns for
the cakes that it sells because the
cakes are baked and shipped on the
same day. They are never stale since
they get shipped over night. (The store
owner solved this problem with the
Copernicus Shipping SuperMod!) Well,
the owner purchased a batch of jelly
beans from a discount wholesaler
(whose name will not be revealed
here!) who sold him 200 pounds of
stale jelly beans!
The store owner is upset by this, and
wants to make it easy for his customers
to return the stale jelly beans. He
also wants to make sure that all of the
packages of jelly beans are returned
before he issues store credit to the
customer. The supplier who shipped
the stale jelly beans will replace the
200 pounds of jelly beans with fresh
jelly beans if all of the stale ones are
returned. Therefore, the storeowner
must meticulously track the return of
all of the packages of stale jelly beans.
He installs the Copernicus RMA Tracking
module and instantly he is tracking
every package of jelly beans that are
returned. He can track each package of
each order, assign RMA Tracking numbers
to assure proper accounting of
each package and knows exactly when
a return is completed. Since he also
wants to please his customers, he has
installed the Copernicus CustCredit
module so that instantly upon closure
of the RMA tracking ticket, the customer
receives store credit for the return
and can purchase new packages
of fresh jelly beans.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that
is, without any other products from the
Customer Service Suite, you create the
returns and inform your customers of
the RMA Tracking number and any updates
throughout the return process.
When used with the CustReturn and
CustContact modules, this becomes a
robust returns tracking system.
When used in conjunction with the
CustReturn module, you can accept
returns through your website, approve
or decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When the CustRMA module is used in
conjunction with the CustContact module,
you can track the communication
regarding the RMA Tracking number
through the mini-help desk. This way,
all communication regarding the return
is documented and can be referenced
as necessary throughout the return
process.
When used in conjunction with the
CustCredit module, the store owner
can track the return and automatically
provide a store credit to the customerupon successful closure of the RMA.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used
together as a comprehensive customer
service solution.
The Copernicus CustReturn module provides your customers with the ability to request a product
return via your storefront. The return request can be processed in the Miva Merchant admin and
your customers can view the status of the return request.
Key Benefits Include:
“Return Request” web page for
customers to request returns
Optional configuration to allow
customer to explain reason for
return
Merchant admin screen allows
storefront owner to approve or
disapprove request
Auto-approval available based
on reason for return
Results of approval posted in Return
Request web page for customer
to access. Customer must
have an account to be able to access
this information
Approval/disapproval tracked in
Merchant admin
Example Usage:
A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner
purchased a batch of jelly beans from a
discounted wholesaler (whose name
will not be revealed here!) who sold
him 200 pounds of stale jelly beans!
Through his storefront, he wants to
accept requests for returns and he
wants to automatically approve all returns
due to “stale jelly beans.” He
installs the Copernicus CustReturn
module and immediately he is offering
his customers an easy way to handle
the stale jelly bean problem! He has a
standard returns request form for his
customers to fill out on his website. He
can decide whether to approve or decline
all other returns; but since he
knows about the stale jelly bean problem,
he has configured this return reason
for auto-approval. So he’s in complete
control of the process; yet, expediting
the returns for his customers
who have suffered from the stale jelly
bean shipment.
He also wants to offer store credit so
customers can order a new package of
fresh jelly beans. He’s installed the
CustCredit module to integrated the
returns and customer credit process for
his customers. His customers can
come back to his website to find out
about the approval of their return request
and purchase another package of
jelly beans using their customer credit.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that is,
without any other Copernicus products
from the Customer Service Suite, you
can receive return requests through
the return request screen and approve
or decline the requests through the
Merchant admin. When used with the
other Customer Service Suite modules
from Copernicus, it provides a robust
returns tracking system.
When used in conjunction with the
CustRMA module, you can accept returns
through your website, approve or
decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When used in conjunction with the
CustContact module, your customer
can submit a returns request through
your website in the return request
screen and that request is transferred
into the mini-help desk. All related
communication is tracked through the
Merchant admin.
When used in conjunction with the
CustCredit module, the store owner
can accept a request for a return
through the return request screen, approve or decline the request, and issue
a store credit for the items returned.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used together
as a comprehensive customer
service solution.
Sales, support and other inquiries between you and your customers are seemlessly integrated into your MIVA Merchant store. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: <- Easily integrate customer contact and inquiries - Collect typical name, email, subject and inquiry - Collect unlimited extra required and/or non-required fields - Hide your store's email addresses from spammer email address harvesters - Change the email address you want inquiries to go to through the admin panel - Launch the Contact Manager from Merchant or from a static page - Use a form or link to launch the Contact Manager - Assign the contact record to a specific technician or department with ease - Customer can select the target to send the inquiry to with a select list option - Contact is logged and is not effected when email servers are down - User interface is easily customized, even by html novices, from the module's admin configuration screen - Use store morph technologoy to fully customize the form - Department codes, descriptions and email addresses are configured through admin - Admin section allows you to search one or more criteria to find messages - Edit the status and/or respond to the sender - Can send autoresponse email to customer so they know you received their inquiry - Includes a contact tracking number in the email subject
Feature Details. Protect your email addresses. This module keeps yourstore's email address out of view of spammer email address harvesters. It also allows you to easily change the email address you want inquiries to go to without editing html pages.
Easy link to the contact form. You can launch the Contact Manager form from a button in the category column, in the nav bar or elsewhere within Merchant or from a static page. You can also easily use a http link format for launching the Contact Manager form from static pages or within Merchant.
Assign the inquiry. The Contact Manager allows you to assign the contact record to a specific technician or department with ease. That technician can then find their active contacts easily.
User interface look and feel. The Contact Manager form characteristics are controlled from the module's admin configuration screen. At the admin level you can change category column button text, optional category column button image, email subject, email to address, contact screen title, customer email prompt, customer inquiry prompt, background color, font face, font size, font color, message for the submission form, send button text, and optional send button image. Even for the html novice, the form's characteristics are easily altered in admin. In Merchant 5.x you can go a step farther if you are familiar with the store morph technology (SMT) and page template editing by fully customizing every aspect of the form. With the Merchant 5.x built in SMT you can make changes to the page and even rollback changes if you don't like what you see.
Customer can choose department. The module allows the customer to select the target to send the inquiry to with a select list option. This expedites the delivery to the specific technician/department's email address. As with the uncompiled version, the email addresses are hidden from email harvesting spammers.
Field inclusion and validation. Department codes, descriptions and email addresses are configured through admin. The standard collection fields are name, email, subject, department, and inquiry. However, you can also have an unlimited number of extra fields in the form. These fields can be required or optional. If required and the customer does not provide a response, the form will validate and redisplay so the missing info can be supplied. What extra fields you create and use is dependant on how you will use this contact form; e.g. requests for info, pricing, availability, product details, billing, shipping, or even for customer surveys prior to checkout.
Autoresponse receipt verification. When the customer submits their inquiry, the module can optionally send them an autoresponse that you have received their inquiry and how soon you will get back to them. That autoresponse email is composed and customized by you through the admin panel. You can also include the contact tracking number in the subject of the contact emails and responses, e.g. [EP #925]: How do I.....
Searchable contact records. The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender.
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
WonderDesk is a fully automated web based help desk. It's a Perl CGI-script that easily installs on your website. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks.
Features Include:
"Call" tracking - customers can track the status of their request at any time
Full admin capabilities - allows multiple technicians to handle requests
Technician assignment - depending on categories and status, different technicians get calls - and calls can be reassigned to any technician
FAQ - any issue can be written to an FAQ for a searchable online database
Logging of EVERYTHING - so WonderDesk can be used to log all phone calls also!
WonderDesk carries NO monthly fees. It is installed on your server. Requires cgi access & telnet for standard version and MYSQL for the SQL version.
There are two plans (see price options). The basic versions require the Wonderdesk logo appear on each page, the option for no logo is available.
The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation, vendor specific notification, and even cell phone emails. It also can send welcome emails when a new customer account is created. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Autoresponder - specialized emails at the completion of the order - Merchant notification and customer confirmation - Vendor and product specific templates - Can limit sending based on a specific attribute/option code for a product - Include coupons or promo codes when specific products ordered - Optionally require an input to allow the email, e.g. a response from Addendum - Easy to use checkbox configuration of vertical or horizontal layout emails - Highly configurable free form template layout emails with embedded tokens - HTML or text email formatting - Archive flat file is created for each template, easily track sales activity - Mail Manager Report module can display the flat file contents by time period or product - Ship to, bill to and other email addresses for each template - Send emails to your company's internal departments, e.g. shipping - Emails to web enabled cell phones as abbreviated messages - Open architecture so that other events can also trigger an automated response - Can resend emails when the customer knows and enters their order number and email address - Use render token to send an email from any pagein the store - Send a welcome email before the order completes and optionally include a promo code, customer login and password - Include 3rd party data with module tokens, e.g. Addendum responses - Display shipping and payment invoice messages - Create packing slip and label emails - Ship to country address formatted according to the applicable country's postal recommendations - Restrict email to a specified order dollar value range, reward big spending customers with a coupon - Restrict email to a specified list of countries, thus allowing for language specific emails
Feature Details. In admin, you create one or more template emails. Eachtemplate can be different, i.e. what it displays, how the data is oriented on the screen/paper, and what product(s) triggers the autoresponder. Most responses are triggered by the product codes purchased. Some example uses:
Email to any of your drop-ship manufacturers listing the Ship To address and the products to be shipped if using real time creditcard authorization. The module will sort out which drop shippergets which emails, including listing the products to be shipped. Unlike some other vendors' drop ship notification modules, this one only includesthe products belonging to the associated drop shipper. Thus a drop shipper doesnot see the products being supplied to the customer by other drop shippers when the order contains multiple product sources. Youcan still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processingverified the charge, then forward to the drop shipper. This would savehand entering the order. In addition to the email, an archive flatfile is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
Email to Ship To or Bill To or both thanking them for a donation to your sponsored charity on your site.
Email to your shipping department listing Ship To addressand products ordered if using real time credit card authorization. Products section can be cut/folded to result in a shipping label with your company address included. If notusing real time authorization, use the pending mailbox technique similarto the drop shipper scenario above.
Email a promo coupon code if a customer purchases a specificproduct or from a list of products
Email service, warranty, shipping and contact information on specific products or product lines
Send an email to your cell phone's inbox when orders are placed in your store (requires a cell phone plan that assigns an email address to your phone).
You own a mall with multiple stores within the mall. Thosestore owners rent the stores from you for a percentage of their gross. Use mail manager as an audit tool to track theirsales. In addition to the autoresponse email, mail manager produces a flat file with order ID, date, product name, product code, quantity, price for each, and price extended. Periodically retrieve that flat file and import into a spreadsheetfor easy analysis.
The included Mail Manager Report module can display the contents of that flat file through admin. It can filter the report by specific timeperiods (daily, weekly, monthly) within reason. The limits of your PC or server may prevent very lengthy reports for excessively long time periods. It can also limit the report to only one product code. Since the templates canbe designed for each vendor, you can create individual vendor flat files with a corresponding report for each vendor.
Literally, you can have a different autoresponder for everyproduct in your store.
However, Mail Manager has a somewhat open architecture sothat other events can also trigger an automated response. For example:
Send a welcome email before the order completes, but afterthe customer completes the registration process (for those thatcreate an account)
Send a thank you for rating a product (using our Rate This system)along with a coupon code for taking the time to do so
You can use the ifvar script or var token in these "other event" emails. For example, generate a unique coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now.
Use a render token to send an email from any page in the store. For example, put it on the product page to send a specific email when a specific product's page is viewed by a customer who is logged in. The email goes to their password recovery address (but could be bill to or ship to address). If you want it sent to a hard coded address, e.g. yours to monitor traffic,you would put your email address in the 3rd parameter of the token. The uses of this feature are endless. Send a coupon to entice customers to buy when they visit specific product screens. Tell them about other products related to the one they just viewed.
As you can see, the uses of this Mail Manager are quite diverse. Some of the variable features configured through admin for each template are:
Show or hide any of the data elements
Orient your email either horizontally or vertically
There is also a free form template using an extensive list of tokens and mini-scripts to customize the emails that are sent at the time of order completion. They can vary from mimics of the standard merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell phone emails. The emails can be plain text or HTML formattedemails for better readability. You can change the fonts, colors,layout and even add images to your confirmation and notificationemails. If your shipping and payment modules are configured withinvoice notices, these can be included in the emails with a token. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create packing slip and label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template. In the free form template you canalso set the time so that it can be offset from the server time,thus display for a different time zone in each of your emails.
Customize your email and store's physical address
Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
List full or partial Ship To and/or Bill To address
Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
Restrict email to a specified list of countries, thus allowing for language specific emails
Resend order emails if the customer knows and enters the order number and email which match the actual order. The form for these two data elements can be placed anywhere you can edit the store user interface, e.g. headers, footers, welcome screen.
You can specify the product code and an attribute/option value that must also be met before the email will be sent. This is particularly useful when the emails are used for vendor notification. A certain product might bedrop shipped by two different vendors and the only difference is the selected attribute/option value.
Insert a "require" token that has to be met before the email will be allowed. As example,have a checkbox using Addendum to ask a customer if they want to be added to a list server (mailing list). Then if they check the box, the "yes" response is sent to Mail Manager. The Mail Manager can then generate a specifically formatted email to activate an email address at your list server, if you have one.
Write a different body for each of the email templates you add
List products and prices or just the products without prices
Link the email usage to one or more product codes or entire inventory with wildcard
No need to go to each product to link the email, a copy and paste froma flat text file will add hundreds instantly
I'd be surprised if you find that this capability exists anywhere in any mid-priced shopping cart system. Autoresponders that fill in the blanks are one thing, but this is a store owner, pre-planned autoresponse for a specific product. Within your store, you could have dozens of different responses (individual or grouped) or a wildcard response for all of the products. You can use itto make connections not directly related to sales, yetlinked to a specific sale.
Customer buys a kayak from your store. Tell them about the kayak camp 20 miles from your store and give them the 800number of the guy with the info about a big get together next month.
Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery inhopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted, intelligent autoresponders are designed to increase your store'sbusiness and decrease the amount of time employees spend on sendingout product specific, emails.
The pre-formed templates are easy to configure and do not require programming experience. For the more experienced, you also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents.
Give your customers an alternative way of reaching you while keeping your email address safe from the email harvesters. The information you get from the customers is validated and organized in an email which is automatically sent. This module automatically installs and configures a default Contact Page which can be further customized to meet your needs. You can create an unlimited number of contact pages, each specific to your requirements. The module is capable of sending both TEXT and HTML emails and comes pre installed with an Email template for each. You can use template Headers/Footers to provide additional content information for your contact page(s) or edit the page and email templates to suit your needs.
The ADS Contact Form Pro Module Features:
Possible Contact Form Uses
Questions about products and services. Automatically populate the subject line or other fields with Category, Product or other information.
Customer Requests for information, literature, specifications, etc...
Request Contact Information for dealer opportunities, wholesale accounts, etc...
Create Customer Surveys with emailed responses.
Many other information gatherings uses.
Simple Module Installation, Configuration and Controls
Automatic installation and assignment of a new Contact Page template, TEXT and HTML Email templates, and the required item.
Easily create additional Contact Pages, specific to your requirements.
Control which email address the contact email is sent from and to.
Validate Customer provided information by requiring information for certain fields.
Customize the Email sent by organizing how the information appears in the email.
Insert the links to your new contact pages anywhere by using MIVA Merchant navigation bar, category tree, static pages, etc...
Menu and Template based control of new features. No template editing required, but is available for advanced users. HTML and template scripting knowledge is required to make template modifications. If you do not have these skills it is recommended you contact ADS representative to get assistance with template design and customization.
Sample snap shot of a Contact Page:
Module installation and functionality has the following requirements:
MIVA Merchant Version 5.0
Settings and control this module provides are used in conjunction with a New Contact Page and Templates that are pre-installed with this module.
No template editing is required, but is available for advanced users. HTML and template scripting knowledge is required to make template modifications. If you do not have these skills it is recommended you contact ADS representative to get assistance with template design and customization.
Send customized HTML or text formatted order confirmation email messages to customers. Confirmation message sent when order is completed (Invoice screen displayed).
Admin-friendly. Easily edit the message's template. More than 75 tokens available. See Template Token Reference for a listing of tokens. MIVA Merchant's version history feature is used for both the subject and body templates.
Special Admin Utility included for quickly resending confirmation message for any previous order. The utility is great for proofing message layout modifications.
With compiled Merchant, the included Mail Manager Report
module can display the contents of that flat file
through admin. It can filter the report by specific time
periods (daily, weekly, monthly) within reason. The limits
of your PC or server may prevent very lengthy reports for
excessively long time periods. It can also limit the
report to only one product code. Since the templates can
be designed for each vendor, you can create individual
vendor flat files with a corresponding report for each
vendor.
