Found 58 Modules or Applications that might fit the bill
Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.
The Returns Processing module provides an integrated Returns Processing system for your Miva Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the Miva Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.
Key Benefits Customer Benefits:
“Return Request” web page for customers to request returns
Customer chooses from a drop down list the order number for which the return is requested.
Customer selects the products in the order for which the return is requested.
Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
“Return History” web page for customers to track return process
Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)
Storeowner Benefits:
Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
Store owner receives an email when a new Return Request is initiated by a customer
Store owner can approve or disapprove return requests
Auto-approval available based on reason for return
If return request is approved, RMA ticket is automatically created to track the return of items from the order
Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
Storeowner can edit the RMA number so that it matches internal systems
Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
Storeowner checks off items in the RMA as they arrive back at the store
Storeowner can change the dollar amount of refund/credit for the return
RMA automatically closes when all items have been checked off as received
Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.
Product Requirements: Miva Merchant: 4.12+
This product may be used with the following user interfaces:
MMUI
MMUI with Dynamic Templates (provides additional functionality to the module)
OpenUI
OpenUI with OpenUI SuperMod (provides additional functionality to the module)
For installation/upgrade services, please contact Copernicus
Try this product out for FREE on Miva Mia -- send a request to sales@cbstech.com for your free product distribution for use on Miva Mia. Be sure to let us know if you need an uncompiled or compiled version of the module. For more information about Miva Mia, available for FREE download from Miva Corporation, please visit: Miva.com
The CustCredit module allows you to offer store credit to your customer for returned items. The credit is tracked with the customer’s account and is automatically applied to the next purchase when the customer checks out, simplifying your returns process and minimizing credit card charges for refunds.
Key Benefits Include:
Customer Store Credit page in the
Miva admin
Storefront owner enters store
credit into customer’s account
Optional area to track reason for
credit
Refund credit displayed in Edit
Customer Account screen when
customer logs into storefront
Refund automatically applied to
customer’s basket as he checks
out
Refund amount available to customer
until it is depleted by purchases
Example Usage: A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner purchased a
batch of jelly beans from a discounted
wholesaler (whose name will not be
revealed here!) who sold him 200
pounds of stale jelly beans! The storefront
owner did not know that he was
sold stale jelly beans and now all of his
customers are receiving stale jelly
beans!! This is a storefront owner’s
nightmare!
The storefront owner wants to issue
store credit to his customers rather
than refund the money for the stale
jelly beans. He wants his customers to
be able to come back to his storefront
and place new orders that allow them
to access the store credit they received
as a result of the stale jelly beans.
Therefore, the storefront owner invests
in the Copernicus CustCredit module
and can customize his storefront to
offer store credit for returns.
Thus solving his returns problem.....if
only that wholesaler would take the
stale jelly beans back.......
SPECIFICATIONS & TECHNICAL NOTES
Please note this module requires OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled).
When used alone, that is, without the Copernicus Returns Processing system, you must manually enter the credit information from your customers. When used in conjunction with our Returns Processing system, you can provide store credit automatically as a method of refunding your customer for a return.
Take a look over the shoulder of a Miva Merchant professional as he takes you through every step, every module (almost), every function. Complete with "live" comments unedited, you'll learn while feeling like you're sitting next to a Miva Guru.
This tutorial subscription is different than all other Miva Merchant training methods because it is constantly updated, there are OpenUI and MMUI tutorials, as well as extensive tutorials on most popular third party modules, including offline products like Storeman. With the cooperation of third party developers, when a module is updated, or a new module is released, Merchant How To will create a new tutorial.
And more as it is released. Click the link to see examples of tutorials.
NOTES: Please allow up to 24 hours for activation. Tutorial Flash files can be large, so it is recommended that you have a broadband Internet connection to enjoy the tutorials. This tutorial subscription is new, so not all tutorials listed at MerchantHowTo.com are immediately available. Also, since this subscription is essentially electronic distribution of knowledge, and since there are several examples and a list of tutorials available prior to purchase, no refunds can be granted on these tutorials.
Collect supplemental, required or non-required responses from
customers at checkout. You can add as many questions to your form as you
want. The responses are exported to a delimited text file which can be
imported into most database management systems for further analysis. You
can also have those responses appear in the Email notification and batch
processing. Use it for the customer to add special
instructions for the order, collect responses from survey or poll
questions, allow the customer to fill out gift card messages, etc.
The admin interface allows you to build the form with your store's
questions using standard html syntax.
for Miva Merchant version 3.x and 4.x.
You can place the questions on one of the three checkout screens. This
module is compatible with the MMUI and OpenUI. When using the OpenUI, simply
select the screen from admin. When using the MMUI, editing the mmui.mv
file will accomplish the same thing. You can also specify one or more
of the questions to be required. Customers will not be able to complete
the checkout if they do not respond to the required questions.
You can purge old questions from the active file and place them in a
historical file in order to improve response time during order batch
processing retrieval. The optional order batch retrieval
requires editing the core batch report unless you are using
truxoft's batch reporting module, which has an interface for
the addendum module data.
In the compiled version you can limit the display of Addendum
questions based on specific product codes. If you list product
codes in the admin input, the questions will only be displayed
if one of those products is in the basket at checkout. You
can also use the wild card product code like 1AA*. If the
applicable products all begin with the same characters, you
can use the asterisk. This can only be used for the beginning
characters in the product codes. You can optionally include
the questions in the emails along with the responses. If
using the OpenUI, you can select in admin whether to insert the
response in the merchant notification or customer confirmation
emails or both. You can also include the questions and responses
on the invoice (last page after payment completes).
Limitation: When used in a store which uses PayFlow
link or iTransact payment systems, you will need to place
your questions on either the customer information screen
or the shipping and payment selection screen. Those
payment systems transport the customer to another domain.
Hence, the module needs to save the responses to a file
before the customer is transported off-site. When the
customer returns from the off-site payment screens back
to your store, the responses will be retrieved for saving
to flat file or display in your merchant notification email.
The Payment SuperMod™ allows you to control what payment options your customer sees and the order in which those options are listed. It also allows you to add extra data collection elements for each payment method in your store.
Key Benefits Include:
Control the text displayed for each payment method
Filter payment methods available to the customer based on:
Day of week
Time Ranges
Availability Groups
Ship-To Country
Ship-To State
Order Minimum/Maximum
Bill-To/Ship-To Match
Add extra data collection for each payment method
Use existing payment modules
Filter payment methods on a per product basis
Example Usage:
A storefront that sells jelly beans online has a payment problem. In an effort to reduce fraudulent transactions, the company manually processes all international credit card transactions. Therefore, they can only accept credit
cards from banks outside of the US during the Monday – Friday work week when an employee is available to enter the credit card number into the credit card processor.
A Brazilian grandfather wants to purchase 20 pounds of jelly beans for his grandchildren who are coming to visit for the summer. He places his order on a Monday evening and is not given any credit card options for payment.
The payment form asks him to come back during business hours to perform the transaction or to use an alternative form of payment such as PayPal or wire transfer. The grandfather decides to wait to process his transaction until Tuesday morning and logs
onto the site, finds credit card options for payment and submits his credit card.
An employee runs the credit card processing, the transaction is approved
and the jelly beans are
shipped out immediately.
So as not to irritate the Grandfather later in the summer when he returns to the website on a Wednesday evening to purchase another 20-lb. bag of jelly beans
for his grandchildren, the storeowner can place the Grandfather in a group of accounts that are permitted to use international credit cards even on weekends and not wait until regular business hours and manual processing.
SPECIFICATIONS & TECHNICAL NOTES
Specific day:
Limit the days that a specific type of payment is accepted. (all/weekend/weekdays)
Time ranges:
Limit the time of day that
a specific type of payment is accepted (up to 2 specific ranges)
Availability Groups:
Limit the types of payment options available to a customer depending on what “group” his customer
account is affiliated with
Countries:
Limit the countries from which you will accept certain payment
methods
States:
Limit the states within the US from which you will accept payment.
Weight Minimum:
If an order is below a specified weight limit, constrain the payment methods available to the customer
Weight Maximum:
If an order is above
a specified weight limit, constrain the payment methods available to the customer
Bill To/Ship To Match:
If the Bill To
and Ship To addresses do not match,
constrain the payment methods available
to the customer
Per Product Payment Methods:
Specify the payment methods available
on a per-product basis
A complete system for managing your customers, orders, inventory, purchase orders and more! Designed and priced for small-to-medium size ecommerce stores.The Stone Edge Order Manager will save you time with every order you ship. It is a feature-rich program that helps you manage your orders, your customers and your inventory. The Order Manager simplifies the entire fulfillment process. It brings your data in-house where you can manage it securely and conveniently on your own PC or LAN.
Includes Miva Merchant Module that lets you download and import your latest orders with one button click in the Order Manager.
New Features for Miva Merchant Users:
Download Inventory data from Miva Merchant into the Order Manager
Download Customer data from Miva Merchant into the Order Manager
Synchronize inventory quantity-on-hand data in either direction between Miva Merchant 4.x stores and the Order Manager
Real time inventory tracking with Miva Merchant 4.x stores! Whenever you sell, return, exchange or receive inventory in the Order Manager, the change in quantity-on-hand will be reflected in your Miva Merchant store within seconds!
Import and export inventory data in text files compatible with Phosphor Media's StoreMan program
Builds a searchable customer list.
Subtracts items sold from your inventory. Marks items as backordered when necessary.
Prints customizable pick lists and order summaries.
View Orders screen makes it easy to search for and review orders.
Quick and easy handling of backorders, returns, exchanges, adding or deleting line items, changing a SKU or quantity, etc.
Can convert products with order attributes (color, size, etc.) into "Sub SKUs" for inventory tracking of specific item sold.
Includes support for Authorize.Net and Verisign credit card processing. Capture payments that were pre-approved in your Web store. Process other sales, credits, voids, etc. with two or three clicks on our Virtual Credit Card Terminal.
Prints customizable Invoices, Packing Slips and Shipping Labels.
Automatic and manual emailing to customers and vendors. Includes powerful "email merge" system with user-definable mail merge templates and easy-to-use template editor.
Interfaces with UPS Online WorldShip, Fedex QuickShip, Postal Package Partner and other shipping programs.
Automates drop-ship purchase orders.
Creates re-stocking purchase orders. Supports barcode scanners for receiving inventory.
FIFO accounting system tracks value of inventory value.
Includes Manual Orders screen for entering orders that arrive by phone, fax, etc.
Includes Point-of-Sale screen for orders from walk-in customers. Supports barcode scanning.
Extensive report menu includes a wide variety of reports for accounting, inventory, sales management, etc.
Easy export of customer information for bulk-emailing. Includes powerful selection methods.
Many more features that have been requested by merchants like you since we introduced the Order Manager in 1999!
A fraction of the cost of Mail Order Manager (MOM), and better suited to small-to-medium merchants.
Buy with confidence - 30 day money-back policy.
At $995 the Order Manager is easily affordable for most Miva merchants. The price includes the Miva module that lets the Order Manager download orders directly from your store, and a license for up to 5 users at one location. If you own more then one Miva Merchant store, you can use one copy of the Order Manager to manage all of them.The Order Manager is an open-source program written in Microsoft Access. It is designed for easy incorporation of custom reports. Most merchants will find that it has all the features they need to manage their on-line, phone, mail order and Point-of-Sale sales. For those merchants with special needs, Stone Edge also offers reasonably priced customization services.
The Copernicus CustReturn module provides your customers with the ability to request a product
return via your storefront. The return request can be processed in the Miva Merchant admin and
your customers can view the status of the return request.
Key Benefits Include:
“Return Request” web page for
customers to request returns
Optional configuration to allow
customer to explain reason for
return
Merchant admin screen allows
storefront owner to approve or
disapprove request
Auto-approval available based
on reason for return
Results of approval posted in Return
Request web page for customer
to access. Customer must
have an account to be able to access
this information
Approval/disapproval tracked in
Merchant admin
Example Usage:
A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner
purchased a batch of jelly beans from a
discounted wholesaler (whose name
will not be revealed here!) who sold
him 200 pounds of stale jelly beans!
Through his storefront, he wants to
accept requests for returns and he
wants to automatically approve all returns
due to “stale jelly beans.” He
installs the Copernicus CustReturn
module and immediately he is offering
his customers an easy way to handle
the stale jelly bean problem! He has a
standard returns request form for his
customers to fill out on his website. He
can decide whether to approve or decline
all other returns; but since he
knows about the stale jelly bean problem,
he has configured this return reason
for auto-approval. So he’s in complete
control of the process; yet, expediting
the returns for his customers
who have suffered from the stale jelly
bean shipment.
He also wants to offer store credit so
customers can order a new package of
fresh jelly beans. He’s installed the
CustCredit module to integrated the
returns and customer credit process for
his customers. His customers can
come back to his website to find out
about the approval of their return request
and purchase another package of
jelly beans using their customer credit.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that is,
without any other Copernicus products
from the Customer Service Suite, you
can receive return requests through
the return request screen and approve
or decline the requests through the
Merchant admin. When used with the
other Customer Service Suite modules
from Copernicus, it provides a robust
returns tracking system.
When used in conjunction with the
CustRMA module, you can accept returns
through your website, approve or
decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When used in conjunction with the
CustContact module, your customer
can submit a returns request through
your website in the return request
screen and that request is transferred
into the mini-help desk. All related
communication is tracked through the
Merchant admin.
When used in conjunction with the
CustCredit module, the store owner
can accept a request for a return
through the return request screen, approve or decline the request, and issue
a store credit for the items returned.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used together
as a comprehensive customer
service solution.
The CustRMA module provides an administrative interface for handling the returns process. Store
administrators can manage product returns, track RMA numbers, and identify the credit method
for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed.
Key Benefits Include:
Select items being returned in the
Store Order page in the Miva
admin
Select the credit method for the
return
An RMA Tracking number is assigned
to those items
This number is used in all returns
communication with customer
Grouped items can be assigned
their own tracking number
Check off the returned items as
they arrive; this closes each RMA
ticket as it’s completed
Example Usage: A store that sells cakes and jelly beans
online accepts returns for jelly beans
that arrive stale at the customer’s
doorstep. It does not accept returns for
the cakes that it sells because the
cakes are baked and shipped on the
same day. They are never stale since
they get shipped over night. (The store
owner solved this problem with the
Copernicus Shipping SuperMod!) Well,
the owner purchased a batch of jelly
beans from a discount wholesaler
(whose name will not be revealed
here!) who sold him 200 pounds of
stale jelly beans!
The store owner is upset by this, and
wants to make it easy for his customers
to return the stale jelly beans. He
also wants to make sure that all of the
packages of jelly beans are returned
before he issues store credit to the
customer. The supplier who shipped
the stale jelly beans will replace the
200 pounds of jelly beans with fresh
jelly beans if all of the stale ones are
returned. Therefore, the storeowner
must meticulously track the return of
all of the packages of stale jelly beans.
He installs the Copernicus RMA Tracking
module and instantly he is tracking
every package of jelly beans that are
returned. He can track each package of
each order, assign RMA Tracking numbers
to assure proper accounting of
each package and knows exactly when
a return is completed. Since he also
wants to please his customers, he has
installed the Copernicus CustCredit
module so that instantly upon closure
of the RMA tracking ticket, the customer
receives store credit for the return
and can purchase new packages
of fresh jelly beans.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that
is, without any other products from the
Customer Service Suite, you create the
returns and inform your customers of
the RMA Tracking number and any updates
throughout the return process.
When used with the CustReturn and
CustContact modules, this becomes a
robust returns tracking system.
When used in conjunction with the
CustReturn module, you can accept
returns through your website, approve
or decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When the CustRMA module is used in
conjunction with the CustContact module,
you can track the communication
regarding the RMA Tracking number
through the mini-help desk. This way,
all communication regarding the return
is documented and can be referenced
as necessary throughout the return
process.
When used in conjunction with the
CustCredit module, the store owner
can track the return and automatically
provide a store credit to the customerupon successful closure of the RMA.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used
together as a comprehensive customer
service solution.
You’ve found your niche. Now you need a professional online storefront. MIVA Small Business has the streamlined solution to launch your e-business simply, quickly and cost effectively.
Put yourself on the fast track MIVA Merchant™ Fast Track gives you the high performance and strong design you want, at a price you can afford. Many e-commerce packages promise simplicity, but ours delivers. With our intuitive, web-based administration and easy-to-use features, you can start selling online instantly.
Specifically designed for new online businesses, Fast Track gives you:
Simple setup in five easy steps.
Powerful design tools, with a choice of templates or a custom look.
Advanced catalog, customer and order management systems.
Integrated payment and shipping calculation.
Robust marketing features.
MIVA’s world-class solution lets new online businesses blaze a path to success. Got 10 minutes? See our demo now »
five steps to success
In just five simple steps, your new online storefront will be up and running. MIVA Merchant Fast Track makes setup easy with an appealing and intuitive interface.
Step 1: Build the Store
Begin laying the foundation for your online business.
Change your fonts, colors, layout and more for a personal touch.
Enter a few key settings, and you’re ready to go.
Step 2: Stock the Store
Create a substantial catalog with up to 100 products in five categories.
Add eye-catching images and compelling descriptions to make the sale.
Control your inventory and get automatic notifications when items are running low or out of stock.
Step 3: Set Up Business
In a few keystrokes, determine the sales tax rate for customers and specify your shipping options.
Browse MIVACentral.com for optional plug-in shipping modules.
Make payment easy and secure with PayPal™ or MIVA Payment™ for online credit card processing.
Step 4: Run the Store
Track your best sellers, revenues, orders and storefront traffic.
Easily manage orders, process payments and handle customer accounts.
Add a personal touch with specially configured order confirmation emails.
Step 4: Marketing
Upsell related products at checkout or create an affiliate program to drive revenue.
Leverage the power and focus of cost-effective Pay-Per-Click advertising through MIVA Ad Center.
Spread the word with popular integrated services such as search engine optimization and email marketing.
KEY FEATURES & BENEFITS
MIVA Merchant Fast Track’s step-by-step administration panel makes it easy to create and manage a successful online business.
Easy-to-Use Administration Tools
With MIVA Merchant Fast Track, creating and managing your online storefront couldn’t be easier. With a secure log-in, access the intuitive, web-based admin interface from anywhere in the world. Our software walks you through five simple steps to build, stock, setup, run and market your store.
Powerful Store Design Tools
MIVA Merchant Fast Track provides easy-to-use controls to design your online store. Use the built-in store template, and modify or add pages to suit your specific business needs.
Simple 'Point + Click' controls allow you to specify fonts, colors, button labels, navigation bar settings, product layouts, and more. MIVA Merchant Fast Track also provides access to the HEAD tag to assist in search engine optimization.
Feel free to get creative. Version history tracking records and our version recall feature enable you to experiment with your look and create alternate versions, without risk.
Catalog Management
MIVA Merchant Fast Track lets you build a substantial catalog with up to 100 products in five categories. You can also quickly assign a product to multiple categories
Enter product descriptions as plain text, or enhance them with HTML. Assign thumbnail and full-size images to make your products more enticing. Product attributes can be assigned to define product characteristics, with the ability to add additional prices or weight with each attribute option. Multiple attribute display types include drop-down boxes, radio buttons and text fields.
Inventory Tracking and Product Merchandising
Carefully manage your inventory and receive automatic notifications when an item is low or out of stock. Display customized messages telling your customers if an item is running low or how many are left. You can even hide out of stock products from your shoppers.
With our highly effective upsale feature, suggest a product at checkout based on the order total, or on specific products in the order. Seal the deal with special discounts and drive revenues with minimum order amounts or quantities. If not met, your shoppers will be asked to add more to their basket.
Order Processing and Customer Management
MIVA Merchant Fast Track includes a detailed order management system. Monitor your new orders and process credit right from within the admin interface. To ensure secure transactions, encrypt sensitive payment details on each order. Your customer's payment information is locked with a secret password that you create to help prevent stolen data.
Send confirming e-mail messages when customers place orders. You can also receive your own e-mail notifications when new orders are received. Notification emails can also be copied to a third party for drop-shipping or other uses. With the customer management system in MIVA Merchant Fast Track your customers can create accounts, providing easy access to their account details and addresses.
Shipping Calculation and Payment Processing
Keep things simple with built-in flat-rate shipping. Or visit MIVA Central to select plug-in shipping modules that offer a range of shipping options.
MIVA Payment offers a convenient, one-stop solution for processing credit card payments. Tightly integrated into MIVA Merchant Fast Track, MIVA Payment features advanced fraud screening, an online Virtual Terminal, and order processing directly through the MIVA Merchant Fast Track administration interface for a complete credit card processing solution.
You can also integrate PayPal into your shopping basket to accept credit cards, debit cards, bank transfers and PayPal account balances.
Store Data Access
Import your existing product and customer data directly into MIVA Merchant Fast Track for quicker setup of your online store. With the included import utilities, quickly set product inventory levels, assign products to categories, create new customer accounts, and more.
To work with your store data offline, you can conveniently export your customers, products and affiliates with built-in export tools. All of your data is exported to a secure location on your website.
Affiliate Programs and Marketing Services
Drive traffic and sales with an affiliate program. Our built-in affiliate tracking system lets you reward your affiliate partners based on order traffic, customers referred, or both. The simple affiliate management system tracks their earnings and payouts. Meanwhile, your partners can monitor their earnings, retrieve store links and banners, and view your program agreement.
MIVA also offers additional marketing services, which are available through the MIVA Merchant Fast Track admin interface:
Fully integrated, MIVA Ad Center offers online search advertising, powered by the MIVA Performance Marketing Network.
Take advantage of MIVA Submit, a suite of search engine optimization and web presence enhancement tools.
Coming soon, you will be able to work seamlessly with MIVA Mailer, our mailing list management and email distribution system.
Documentation and Support
MIVA Merchant Fast Track links directly to our comprehensive online Help Center. Scan the detailed, easy-to-browse table of contents for quick answers. A glossary provides quick explanations of e-commerce terms.
Our active MIVA Community Forums provide essential support for online businesses using MIVA Merchant Fast Track. This valuable resource lets you share ideas, build skills and get even more out of your e-commerce solution.
Software developers and store designers create innovative new modules to extend the functionality of your store. These are available at MIVA Central, along with books, tutorials, and training from an array of knowledgeable providers.
Finally, MIVA offers expert support and training. With MIVA Service Club, experienced professionals work with you on the phone or by e-mail to help you achieve e-commerce success.
Mail Order Manager for MIVA Merchants Order Processing Made Easy for MIVA Merchant
No matter how great your MIVA Merchant ecommerce site is at collecting orders, you still need to manage the orders processing, inventory, accounting, customer database, marketing, reporting and so much more to make sure your customers are happy and your business grows. And, while that's a long list of tasks, doing it all well results in a operational efficiencies that keep your business thriving and profitable.
Trying to "piece together" a total solution for all these jobs with a mix of "off-the-shelf" general accounting, contact management, mailing, inventory or simple database programs, can be expensive and simply does not work because you lack true integration and streamlined processes. As thousands of successful ecommerce, mail order and catalog merchants already know, when it comes to the everyday tasks associated with order management, M.O.M. is simply the best tool available.
Together M.O.M. & MIVA Merchant offer a complete, cost-effective and scalable solution for your entire business and integration is precisely what makes the M.O.M. and MIVA Merchant solution so awesomely powerful! Import your MIVA Merchant orders directly into M.O.M. and let M.O.M. do the rest.
Everything you need to know about a customer from one, centralized, user-friendly screen
FEATURE SUMMARY
Order Entry & Processing
MIVA Merchant order import
Phone, mail, and web orders
Order search by order or customer information
Batch and 'real time' credit card & echeck processing
Pick/pack paperwork with scan & pack control
Import from order taking services and the web
Order export to fulfillment companies
Quotations
Return authorizations
Gift order management
Customer Management
Multiple Criteria Customer search
Information and catalog requests
Phone contact and call scheduling
Online display for contacts, accounts, previous orders, previous purchases
Built-in form letter writer including MS Word® interface
MS Outlook® interface for e-mail correspondence
Symantec WinFax® interface for fax correspondence
Customizable customer information fields
RFM analysis
Points/rewards programs
Customer relationship management
Inventory Management
Unlimited selling prices
Unlimited purchasing levels
Automatic PO generation
Drop-ship processing
Composite (kit) items
Continuity programs
Subscriptions
Serialized inventory items
Size/color matrices
Discontinued items
Service items
Online product information
Cross-sell/up-sell/substitutes
Bin and warehouse management
Shipping
Unlimited shipping methods
Rates/zones for UPS®, FedEx®, DHL®, USPS® and others
Customer shipping charges based on actual cost or in-house schedule
Interfaces for UPS, USPS, DHL and others
Accounting
Query-based reporting
Accounts receivable
Aging & finance charges
Accounts payable
Check processing
Calculation and reporting of sales tax
G/L Interfaces to most popular third party applications
Sales and Marketing Analysis
Ad source and catalog
Royalties & commissions
Inventory reports
Built-in graphing feature
Reports preformatted for use with MS Excel
Internet Commerce
Best of all, you can start with the configuration of M.O.M. that is perfect for your business today and add more as your business grows and evolves. So take wait, take advantage of this exclusive MIVA CENTRAL offer today.
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.
Key Benefits
Save countless hours on order fulfillment tasks Ship accurately and cost effectively Send shipping and tracking notifications Create a professional, lasting impression Seamlessly integrates with your Miva Merchant store.
- Bulk downloading of rates and transit times. - Bulk downloading and printing of live UPS labels. - Supports multiple packages, tokenized reference numbers, and Quantum View Notify. - Supports standard and thermal printers, multi-up label sheets, and combined invoice and labels.
UPS WorldShip
- Directly communicates with WorldShip; no manual import or export required. - Customizable tokenized reference numbers printed on labels. - Supports Quantum View Notify. - Automatically imports service used, shipment weight, total cost, and tracking number after processing.
U.S.P.S. Label Download
- Integrated directly with USPS for downloading live labels (without postage). - Perfect for business with their own postage meters. - Delivery confirmation is free for Priority Mail, and only $0.13 for First Class.
Stamps.com
- Directly communicates with the Stamps.com; no manual import or export required. - Supports stealth postage mode. - Customizable tokenized memo's printed on labels. - Address verification and correction. - Automatically imports tracking number after processing.
Endicia DAZzle
- Directly communicates with DAZzle; no manual import or export required. - Customizable tokenized rubber stamps printed on labels. - Automatically imports tracking number and total cost after processing.
Shipment Creation
- Shipment address pre-filled based on order shipping information. - Create multiple shipments, using multiple carries, for each order. - Product weights automatically downloaded. (eBay and Miva) - Customer-chosen shipping method automatically downloaded. (Yahoo! and Miva) - Quickly enter weights using zero-configuration scale support.
Shipment Tracking
- Integrated UPS and U.S.P.S. tracking for support personnel. - Send bulk email to customers with clickable tracking links. - Tracking numbers automatically imported and saved after processing shipments.
Shipping Labels
- Supports inkjet, laser, and thermal printers (such as Dymo and Eltron). - Print full page shipping labels, or multi-up sheets. - Print all-in-one forms that combine invoices\packing slips and the shipping label. - Print standard Avery (or any brand) address labels using customizable XSL and HTML. - SureSize™ technology ensures every address and graphic fits on every label.
HTML Templates
- Includes email, invoice, packing slip, reporting, and exporting templates. - Customizable, powerful, well-documented XSL template format. - Specify which printer (supports networked printers) and paper tray to which each template should print. - Powerful "conditions" can be embedded in templates.
Invoices & Packing Slips
- Plenty of royalty-free, customizable XSL templates (see the Gallery). - Print pick-lists for warehouse staff to efficiently pack shipments.
Reports
- See exactly what your customers are buying, and how much of it. - XSL template based, completely customizable. - Evaluate various aspects of your business.
Generic Export
- Customizable exporting of any data, to any format. - Export bulk data to .htm, .txt, or .csv. - Easily integrate with your existing software, such as MOM and Great Plains Accounting.
Email
- Integrated email with viewable history for each order and customer record. - Built-in WYSIWYG email editor. - Send email in bulk, with one click. - Send payment requests, shipping notifications, and clickable tracking numbers. - Send invoices, product announcements, and targeted advertisements. - Plenty of included, customizable XSL templates. - Ability pecify a specific email account each template should be sent with.
Order Status
- Customizable order status allows tracking each order through your business flow. - Use with filters to display a running count of how many orders are in each status. - Send emails to customers with order status updates.
Add and Edit Orders
- Add manual orders, such as orders taken by phone. - Add and edit order items, charge details, and notes. - Modify and correct order details when customers call in.
Customer Service
- "Quick Search" fields look up customers and order numbers instantly. - All order information, including notes, status, and tracking information are immediately visible. - Keep customers up-to-date with shipping and status notifications. - Incredible networking support keeps customer service reps and shipping stations constantly synchronized.
Filtering and Searching
- Customizable filters allow you to specify any search criteria you want. - Filter Panel shows each filter as a folder, with a count of matching orders. - Clicking the filter folder instantly displays the matching orders. - Pre-installed filters help you get started right away.
Networking
- Connect all computers to the same ShipWorks database. - Automatic, immediate synchronization yields efficient processes and reduced errors. - Manage customer service and shipping from different locations, while staying connected. - Easy installation and setup.
Miva Merchant
- Batches Panel shows all batches and how many orders in each batch. - Filter the order display by batch. - Automatically detects when orders are moved from batch to batch from Miva admin. - Create batches directly from ShipWorks.
eBay Sellers
- Leave eBay feedback in bulk with customized presets. - Sell all feedback that has been left for you by buyers. - Track checkout status and send bulk payment reminders. - Downloads eBay checkout data, as well as address information entered in PayPal. - Automatically updates your "My eBay" status after processing shipments.
Configurable Interface
- Customize grid column order, sort order, and which columns to display. - Detail panels show all selected order details at a glance, on one convenient screen. - Customize panel size, location, and visibility. - Customize toolbars and context-menus.
Scale Support
- Zero-configuration scale support for serial ports - plug it in, and it just works. - NCI model 7010S (also known as the Stamps.com scale). - Fairbanks scales. - Metler Toledo scales. - Salter Brecknell 7010SB. - Supports the scale models listed above that include a serial port.
Administration
- Simple setup and installation, no knowldege of databases required. - Easily backup and restore all ShipWorks data in a single click. - When setting up networked installations, the main database is automatically detected.
Powerful Database
- Microsoft SQL Desktop Engine (MSDE) provide free with purchase of ShipWorks. - Fast, efficient, and maintains data integrity. - Built on the same engine as MS SQL Server.
Create your orders batch file based on the date of theorder. You specify the beginning and ending date andname the batch, this module will do the rest. It finds orders which have not already been batched and that fallwithin the date range you specified. Many people fillorders from the merchant notification email and infrequentlylook in the order processing section to review a detailabout the order. Hence, they do not bother to batch daily. This module allows you to maintain your batches in alogical, historical manner (e.g. by month), much like thefile cabinet in your office without having to run thebatch at a specific time or date. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
The module includes a feature that lets you re-batch previously batched orders if their batch has not been deleted. For example, you may batch orders daily. But then at the end of the month, instead of having 30 batches in your order processing tab, you can re-batch all the orders for that month into a single batch. This makes archiving orders convenient.
The build action of this module is run within Admin,under the Store Utilities. Once the batch is created, theRun Report screen pops up. You can run a report then oryou can find the batch and run a report later from theorder processing section. The batches show up in thestandard list of batches under Order Processing.
Create your orders batch file based on the date of the order. You specify the beginning and ending date and name the batch, this module will do the rest. It finds orders which have not already been batched and that fall within the date range you specified. Many people fill orders from the merchant notification email and infrequently look in the order processing section to review a detail about the order. Hence, they do not bother to batch daily. This module allows you to maintain your batches in a logical, historical manner (e.g. by month), much like the file cabinet in your office without having to run the batch at a specific time or date.
The build action of this module is run within Admin, under the Store Utilities. Once the batch is created, the Run Report screen pops up. You can run a report then or you can find the batch and run a report later from the order processing section. The batches show up in the standard list of batches under Order Processing.
The module works with both the MMUI and OpenUI and does not require editing of any mv files.
Multiplereport looks
: classical, double line, single line, summary
Allows to search
and filter
patterns in any field of the order database
Orders may be filtered (out and in) according to the
total amount - expressions and ranges may be used
Using the Search/Filter you can display and print out also individual invoices
Sorting
by any column - e.g. by date or day time, first name, last name, e-mail, city, product, total amount,...
Page breaks
for printing each order on a separate page included
Exports and sends batch reports to the store owner by e-mail - in multiple file formats (currently HTML,
formatted text,
delimited text and
Excel)
Printing customizable
Packing Slips
(pick slips, gift certificates) in cooperation with the MmPSLP
plugin module.
In cooperation with the MmHTML
and/or MmHTMLc
modules, you can display and print also batches of formated Merchant and Customer invoices with custom headers and footers
(may include logos, texts, etc.)
In cooperation with the MmHTML
and/or MmHTMLc
modules, invoices may be greatly customized - including columns selection, colors
and fonts, attributes format,
thumbnails and long descriptions
Numerous options for different ways of displaying product attributes
(with MmHTML)
Ordered products within each invoice may be
sorted by any column
(with MmHTML)
Additional user-defined column may be inserted in the invoice (any position) (with MmHTML). Miva variables, functions or file calls may be used to generate values for the additional column. It may contain for example a download link, price in a second currency, tracking info, etc.
Instant Access
- Ultra Batch control header appears in the Admin front page. No neccessity to click long minutes through the left navigation menu.
Orders
processing and
deleting on multiple selected orders or whole batches with a single click!
Recovery (
undeleting) deleted orders possible!
Resetting processed orders (
un-processing) and processing them again possible!
Packing
the store data from within the Ultra Batch interface!
Displays the date and time
of the orders
Optionally displays all orders in the store
Optionally displays also deleted orders
Displays totals
and basic statistics
per batch and overall
Hides the Credit Card number if Admin not accessed on a Secure Server (disclosure prevention)
In cooperation with the
MmPGP module it send batches including the CC numbers by secure PGP
encrypted e-mail
Supports POP before SMTP
- requirements at some secured mailservers (with MmHTML)
NEW:
displaying additional fields of external modules, such as Weiland's Addendum or SB21
OrderXtra
NEW:
(Re)sends Customer Confirmation Email
(possibly including a status field in a user defined column) (with MmHTMLc)
NEW:
Timeout prevention
- long batches split automatically onto multiple pages to avoid timeouts.
NEW:
Mall support
- quick store selection for administrators of malls with multiple stores. Mall packing.
NEW:
sequential filter
- in addition to the search/hide
filter mode, there is now a from mode - displaying all orders after the first matching one, using the selected order sorting.
NEW:
delete all - ability to delete all batches in once
NEW: displaying of
user defined column, available also for sorting and search/hide filter
NEW:
displaying of
un-batched orders, and batching them
NEW:
PAYMENT DATA REMOVAL!
You can now keep all orders and batches in your Admin, and removing just the CC information to keep your store secure.
NEW:moving orders
from one batch to another (e.g. grouping of orders for monthly charging -
subscriptions)
NEW:closing batches - hiding them from the standard view (re-opening possible too)
NEW:
product value, tax and shipping added to
displaying batch totals
NEW: full featured
printing of shipping labels
available with MmLABEL
NEW:
time zone
setting and user-defined date and time format (with MmHTML, MmHTMLc and MmPSLP)
NEW:search / hide by date and date ranges
Does
not require OpenUI. Works with both OUI
and MMUI.
No OUI hook conflicts
- truXoft modules are 100% conform to the Miva Merchant API, they do not use OUI extensions and therefore never cause hook conflicts with other modules, otherwise common at OUI modules.
Very
easy installation, plug&play, no coding, no programming experience necessary
Available in English and
German localization (same file)
MVSecure is here! And it can
save your business from the high cost of fraud and chargebacks.
The MVSecure for Authorize.Net is fully integrated
with the latest Verified by VISA™
and MasterCard SecureCode™
payment initiatives. These programs are being used by large retailers such as
Wal-Mart, JetBlue Airways, and OfficeDepot to help ensure a safe e-commece environment
for the merchant and the customer. Today more than 50 million cardholders are
enrolled in this program. Now for the first time, the benefits of this program
are available to small and medium sized merchant who want the same level of
chargeback and fraud protection.
MVSecure for Authorize.Net is built using the
AIM (Advanced Integration Method) so there is no commerce library required.
Just install into your Miva Merchant storefront and it's ready to go. A simple
checkbox activates the powerful authentication features. Turn authentication
off and MVSecure performs like a standard Authorize.Net module. We've added
CVV2 verification and MD5 Hash for improved security.
Here's how it works...
Visa and MasterCard have both developed a system where the customer can register
their credit card online and assign to their cards a "passcode". It
is this code that the Verified By Visa and MasterCard SecureCode programs asks
for when the customer shops in your storefront. Even before accessing your payment
gateway for the credit card processing, VBV and MSC are run on the card. If
approved, the transaction continues on to the gateway for processing. If declined,
the customer receives a failure notice and fraud is prevented. Here is a visual
example of how the process works for your customers:
Want more? With MVSecure you can save up to
5 basis points on all of your transactions. Plus, Visa will gurarantee each
and every transaction that you attempt to authenticate. No more chargebacks,
no more fraud! Plus we give you FREE enrollment and low transaction fees, so
your total cost can be less than the price of one lost or fradulent sale. Why
take chances? Enroll today and protect you business.
We strongly encourage your to contact your acquiring bank for details
on your potential savings and chargeback protections.
Details...
The MVSecure for Authorize.Net
plug-in requires enrollment in the Verified by Visa and MasterCard SecureCode
programs before you can begin authenticating transactions. You will receive
the link to the enrollment form from Cenera soon after you receive your invoice.
Enrollment is managed by Cenera in partnership with Cardinal Commerce. This
enrollment is FREE for customers who purchase the MVSecure plug-in. There is
a $10 per month fee to use the program that includes 100 FREE transactions.
After that you pay just $.10 (ten cents) per transaction. There are no other
fees, ever. And Cenera will give one FREE upgrade to the latest version available.
Already
enrolled? If you have already enrolled in the VbV or MCSC program through Cardinal
Commerce or one of their resellers, including Authorize.Net, you may begin processing
authenticated transactions immediately. So why wait? Get started by purchasing
MVSecure today!
Price: $199 Upgrade Cost: $0
Upgrade Terms (If Any): One FREE upgrade Compatibility: MMUI/OpenUI Versions:
4.x, 4.14-4.16x (Available Compiled) Other Module Compatibility: No known incompatibilities.
QwkGuard helps to reduce your credit card processing fees by intercepting fraudulent orders before they are sent to your credit card processor for validation. QwkGuard offers three layers of protection:
Detecting excessive customer activity Hackers can use online stores to determine if stolen credit card numbers are valid. When this is done in large batches, you the merchant can face significant credit card processing charges. QwkGuard can help you to detect and block this sort of activity.
Blocking orders from IP addresses If you know hackers are attacking from a certain IP address or range of IP addresses, you can use QwkGuard to block all orders coming from those IP addresses.
Large Order Blocking A million-dollar order would be a dream come true for most merchants. But if you’re paying a 1% processing fee and that order turns out to be fraudulent, you could be stuck with a huge fee. QwkGuard can block these large orders.
Other Features QwkGuard offers options for logging and email notification. It’s also possible to bypass fraud checking for trusted users based on several criteria.
The Category Manager module allows you to have multiple category templates in a single store. You can have a different template for every category in your store if you want. The templates use the standard store morph technology template editor in MIVA Merchant 5. While basic knowledge of how to edit MIVA Merchant 5 templates is required, there are two example templates provided in addition to the built in ctgy page template. Getting started is not that difficult. Don't miss our introductory price of this versatile module.
Features: - Multiple category templates in a single store - One or more categories can be assigned to use a specific template - Default template is used for categories which do not have a custom template assigned - Custom pagination in addition to the default Previous and Next buttons - Can limit products displayed per page to a specific number for each template or can list all on one page - Customer can sort products within the category in real time dynamically - Breadcrumb navigation included - Sub-category navigation included
Feature Details. Multiple page templates. Using the built-in store morph technology, you can edit the page templates just like the built-in page templates, including recall, notes, and indexing of previous versions. Include typical render tokens on the custom category pages from other 3rd party modules (sold separately) which you have in your store, e.g. rate this, wait list, best seller, and others.
Easy assignment of categories to templates. Once you create the template you can assign one or more categories to it. This can be done from the Category Edit screen or if you are using the Emporium Plus Category Import module (sold separately), you can import the template assignment right along with importing new categories into the store. No need to import the categories with one module and then use a separate module to assign them to templates.
Default page for unassigned categories. The default ctgy page template is used for all categories which have not been assigned to a specific custom template. This makes processing more efficient as the Category Manager runs a quick lookup to determine if it needs to run certain more complex processing routines, like advanced pagination.
Advanced page navigation. Several pagination variables are available to write detailed page navigation links. You can have the typical 1 2 3 4 etc. Or you can break up long lines with arrows, dots, dashes, etc to fill in a gap. You can also display the page number of the total number of pages. This pagination is similar to that used in the Emporium Plus Power Search module for Merchant 5. As a point of reference for the customer, you can even include how many products are listed in the category.
Flexible pagination. Each category template can have a different setting for the number of products to display on a page. Initially, the customer will see the number you set. However, customers using broadband may want to see all the product in a category on a single page, so there is an option to list all.
On-the-fly sorting. The products are initially displayed in the sort order which the store owner has previously setup in the normal admin sorting. The customer can then change the sort order based on their desires. Available sort fields are name, code, price, date items were added to the store, or the default store setup. They can be sorted ascending or descending.
Breadcrunb navigation. The module includes optional breadcrumb navigation. An array is created which holds the current category name and its parents up to the top level category. With standard MIVA Merchant template code, you can create a quick link to higher categories like Home > Software > Developer Bundles
Sub-category navigation. You can display the sub-categories of a parent category on the category page, e.g. below the parent category's name. The array can be displayed like you want it using standard MIVA Merchant template code.
We cannot link to our demo stores from MivaCentral so if you'd like to see a couple of the live pages demonstrating single or multiple column layout of products, please contact us for links. Those pages demonstrate the variable layout of products, breadcrumb navigation, on-the-fly sorting, and sub-category navigation.
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
This module allows your customers to select the currency your store is displayed in. A drop-down list of all available currencies is displayed in your Category tree. Customers can select another currency and all prices and charges will automatically be displayed in the currency they've selected. The module obtains these currency conversions online by connecting to Yahoo's currency convertor. You have the option to select what you wish to be the default currency in your store. As long as the Category tree is displayed your customers can conveniently select and change currency displays which is especially useful for foreign customers interested in doing comparison shopping. This module changes the display only and all actual payment processing uses your actual default currency - credit card processing companies automatically do necessary conversions for customers.
for Miva Merchant version 3.x and 4.x.
You can place the questions on one of the three checkout screens. This
module is compatible with the MMUI and OpenUI. When using the OpenUI, simply
select the screen from admin. When using the MMUI, editing the mmui.mv
file will accomplish the same thing. You can also specify one or more
of the questions to be required. Customers will not be able to complete
the checkout if they do not respond to the required questions.
In the compiled version you can limit the display of Addendum
questions based on specific product codes. If you list product
codes in the admin input, the questions will only be displayed
if one of those products is in the basket at checkout. You
can also use the wild card product code like 1AA*. If the
applicable products all begin with the same characters, you
can use the asterisk. This can only be used for the beginning
characters in the product codes. You can optionally include
the questions in the emails along with the responses. If
using the OpenUI, you can select in admin whether to insert the
response in the merchant notification or customer confirmation
emails or both. You can also include the questions and responses
on the invoice (last page after payment completes).
five steps to success 
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.
Save countless hours on order fulfillment tasks
Compatible Carts