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Miva Merchant Modules » Searching For 'restock shelves'

Found 10 Modules or Applications that might fit the bill

Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.

1 Restock Shelves v5 Emporium Plus / Miva Central

Automatically delete expired baskets and restock the inventory with the products that were sequestered in those expired baskets. Emails with Sale Saver feature can notify store owner with summary restocking results and identify customer and product info in abandoned baskets. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.

The Miva Corp inventory management module for Miva Merchant 5.x has resulted in numerous stores having their shelves temporarily cleared. As customers place products in their baskets, the store inventory level is decremented. If the customer decides not to buy at that time and leaves the store, the products in that abandoned basket remain unavailable. When the store owner manually deletes expired baskets in admin, those basket contents are reclaimed and the products are placed back in the store inventory. Stores which have one-of-a-kind or low inventory levels of products are significantly impacted as the products are not available for purchase by other customers until the store is manually restocked. Stores which have high traffic are similarly impacted when many baskets are abandoned. This module eliminates the need for the store owner to manually restock. At a frequency determined by the store owner, this module will reclaim the expired baskets and restock the shelves. When customers visit your store the timer will be checked to determine the last time expired baskets were deleted. If deletion is due, the next customer who clicks to a Miva Merchant PRODUCT screen will launch the shelf restocking routine.

The module includes an activity log. It accumulates the numbers of baskets which were not converted to orders and have been reclaimed. It also captures the completed order totals. These numbers can be displayed for any time period. The information can be useful when evaluatingyour success at convincing "visitors" to actually buy something.

Another useful usage of this tool is monitoring how often and to what extentsearch engines spider your merchant.mvc pages. You will periodically see a glut of abandoned baskets when the restock module runs.

You also have the option of the module sending an email to you each time it restocks the shelves. This is useful in identifying problemswith your payment gateway as it identifies baskets which were reclaimed, yet had products in them. This is to be expected within reason, but if you see a significant increase, it may be because your payment gateway is down.

Included in the email is the Sale Saver feature which displays basket info when the customer info has been filled in AND there are products in the basket. So if the order was not completed, you can see who it was and what they intended on purchasing. It also tells you how far they got into checkout. If they have both the customer info and products, they are considered to have gotten to the OSEL screen. If they also had selected a shipping method, they got to the OPAY screen. In some cases, they may have even gone to pay but the payment failed to update MIVA Merchant. In this case they would also be considered to have reached the OPAY screen.

The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.

Price: $22.00 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

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2 Restock Shelves Weiland / Miva Central

The Miva Corp inventory management system for Merchant 4.0 has resulted in numerous stores having their shelves temporarily cleared. As customers place products in their baskets, the store inventory level is decremented. If the customer decides not to buy at that time and leaves the store, the products in that abandoned basket remain unavailable. When the store owner manually deletes expired baskets in admin, those basket contents are reclaimed and the products are placed back in the store inventory. Stores which have one-of-a-kind or low inventory levels of products are significantly impacted as the products are not available for purchase by other customers until the store is manually restocked. Stores which have high traffic are similarly impacted when many baskets are abandoned. This module eliminates the need for the store owner to manually restock. At a frequency determined by the store owner, this module will reclaim the expired baskets and restock the shelves. This module may not be required in future versions of Miva Merchant as a similar fix has been requested through the Miva Corp wishlist.

This module is for Merchant 4.0 and is compatible with both the MMUI and OpenUI. Editing of mv files is NOT required.

The need for this module readily became apparent after using the Show Baskets module which identified what customers were leaving in abandoned baskets and how frequently they did that.

Compiled: New in the compiled version is an activity log. It accumulates the numbers of baskets which were not converted to orders and have been reclaimed. It also captures the completed order totals. These numbers can be displayed for any time period. See the screen shots below. The information can be useful when evaluating your success at convincing "visitors" to actually buy something. Another useful usage of this tool is monitoring how often and to what extent search engines spider your merchant.mv pages. You will periodically see a glut of abandoned baskets when the restock module runs. You also have the option of the module sending an email to you each time it restocks the shelves. This is useful in identifying problems with your payment gateway as it identifies baskets which were reclaimed, yet had products in them. This is to be expected within reason, but if you see a significant increase, it may be because your payment gateway is down.

Price: $17 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions: 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Inventory Modules
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3 Basket Master Weiland / Miva Central

Basket Master bundle contains basket tools for both the store owner and customer. It contains four of our most popular basket related modules for Miva Merchant storefronts.

Features: (some features are only in the compiled version as indicated below)
o Mini-basket and Recent Visit History Display
- Summarize basket contents on most Merchant screens
 - List product name or code, quantity, and price
- Use image to alert new additions made to basket (compiled)
 - Display a checkout link when order minimum is reached
 - Use store's assigned shipping modules to preview shipping options and charges
 - List recently visited product pages with easy add-to-basket button (compiled)
- Optionally use OpenUI token to place the mini-basket in many places on the screen (compiled)
- Optionally use OpenUI token to place visit history outside of the mini-basket (compiled)
- Owner can monitor live activity of customers visiting product pages through admin (compiled)
 - Customize mini-basket look in admin (color, size, headings)
 - Built-in link to view main basket
 - Optionally hide mini-basket if no products are in it (compiled)
o Restock Shelves
- Eliminate the need for the store owner to manually delete expired baskets
- Automatically reclaim expired baskets and restock the inventory
- Activity log shows completed orders and abandoned baskets totals for comparison (compiled)
- Activity log for any time period and displayed as text and graphics (compiled)
o Show Baskets
- Display open baskets (active and expired) in table format
o Lost and Found Orders
- Display contents of baskets before and after the order is finalized
- May aid in the recovery of missing order info

- Licensed per domain
- OpenUI or MMUI compatible (OpenUI required in compiled Merchant)
- Save 15% by buying these licenses as a bundle

Price: $71.40 Upgrade Cost: $35 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Module Bundles
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4 Starter Kit Emporium Plus / Miva Central

As a Miva Merchant storefront licensee, you have discovered that you have a powerful shopping cart system. One of the strengths of Miva Merchant is its ability to plugin 3rd party modules to provide off-the-shelf, additional features at reasonable cost. You may have found that the cost can quickly add up and you are not exactly sure which additional features would be of benefit. We have assembled a bundle of a dozen of our most popular plugin modules. Literally hundreds of stores have found these to be the "must have" modules. As this is a bundle, it's cumulative price is 30% less than the sum of the individual module prices.

The modules in this bundle can be classified as storefront enhancement, discount, checkout, search engine optimization, and administrative back-end modules. The detailed module features and capabilities can be reviewed by clicking on the module names in the components list below. Please review each of the individual product descriptions so you fully understand what is included before selecting this bundle deal.

Non-refundable: Due to the number of popular modules included in this bundle, this bundle deal is not refundable.

Compiled Merchant only: This bundle is only available for Miva Merchant 4.14 and newer. As it is a starter kit, nobody should be creating new stores with old versions of Miva Merchant anyway.

Baker's Dozen: For a limited time, if you order this bundle, you can get one more Emporium Plus individual module (bundles are not eligible) at no extra charge in a separate order. Email Emporium Plus after paying for the starter kit and tell us which module you would like as a bonus and we will send you a coupon code for a second order to get that module free. A popular free module could be our Customer and Product Administration module which lets customers view their order history among other things (value $40.00).

OpenUI Required: About half of these modules require installation of the OpenUI before they can be installed.


Components (save 30.00%):
MINI-BASKET DISPLAY - $35.00
TELL A FRIEND - $20.00
COUPON REDEMPTION MODULE - $35.00
VOLUME PRICING - $29.50
ADDENDUM - $24.50
MAIL MANAGER - $45.00
PayPal PAYMENT MODULE FOR MIVA MERCHANT - $25.00
FAST DATA FEED - $20.00
LOST AND FOUND ORDERS - $15.00
SHOW BASKETS - $17.00
RESTOCK SHELVES - $17.00
SORT CATEGORIES AND PRODUCTS - $24.50

Price: $215.25 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Module Bundles
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5 Starter Kit Modules for MIVA Merchant 5 Emporium Plus / Miva Central

As a Miva Merchant storefront licensee, you have discovered that you have a powerful shopping cartsystem. One of the strengths of Miva Merchant is its ability to plugin 3rd party modules to provideoff-the-shelf, additional features at reasonable cost. You may have found that the cost can quicklyadd up and you are not exactly sure which additional features would be of benefit. We haveassembled a bundle of eleven of our most popular plugin modules. Literally hundreds of storeshave found these to be the "must have" modules. As this is a bundle, it's cumulative price is about 33% less than the sum of the individual module prices.

The modules in this bundle can be classified as storefront enhancement, discount, checkout,search engine optimization, and administrative back-end modules. The detailed modulefeatures and capabilities can be reviewed by clicking on the module names in the componentslist below. Please review each of the individual product descriptions so you fully understandwhat is included before selecting this bundle deal.

Non-refundable: Due to the number of popular modules included in this bundle, thisbundle deal is not refundable.

Compiled MIVA Merchant 5 only: This specific bundle is only available for MIVA Merchant 5 andnewer. As it is a starter kit, nobody should be creating new stores with older versions of MivaMerchant anyway. However, if you are looking for a starter kit for compiled Merchant 4.x, take a look at our other starter kit bundle.

The modules currently fully support the mivasql configuration of MIVA Merchant 5. They also support MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.


Components (save 33.00%):
MINI-BASKET DISPLAY - $35.00
TELL A FRIEND - $24.95
COUPON REDEMPTION MODULE - $35.00
VOLUME PRICING - $31.50
ADDENDUM - $27.50
EXTERNAL PRODUCT PURCHASE - $27.50
PayPal PAYMENT MODULE FOR MIVA MERCHANT - $24.75
FAST DATA FEED - $22.95
MAIL MANAGER - $45.00
SHOW BASKETS - $19.95
RESTOCK SHELVES - $20.00

Price: $314.10 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

From: Module Bundles
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6 Wait List Manager Weiland / Miva Central

Customers can identify products that they would like to purchase but are currently out of stock. Once you place the product in stock, you can run the Send Email routine from the admin interface. It sends an unlimited number of notifications as one process, using Miva Engine functions to prevent timeout. Each waiting customer will receive an email telling them that the product is back in stock.

If you are using my Inventory Management (IM) module (version 2.x or 3.x) or Miva's Inventory Management (version 4.x), the wait list manager will automatically insert the Wait List link on the product page when the quantity is zero or less (version 2.x or 3.x) or out of stock (version 4.x configurable on a product by product basis). If you have modified your IM (version 2.x or 3.x) to allow ordering at less than zero to a specified lower amount, you can modify the Wait List Manager to account for that. In 4.x, this is determined by the global default or individual product's "out" setting. You can even block the automatic link insertion by including the product code in the blocking list through the admin interface. If you are not using an Inventory Management module, you can still use the Wait List Manager by manually inserting the link into the product description of products you want to "Wait List". In the case of "other" inventory management systems, you can insert the link into the code that those systems generate for out-of-stock messages.

When the customer clicks the Wait List link they are taken to a form to verify/enter their email address. If they are logged in, it inserts their email address for them. If not, they just type it in. The form also lists the number of other customers waiting for the item if that number is 5 or above (just to the right of the product name). This will give customers a sense of urgency when they receive the in-stock notification. When they add themselves to the list, you have the option (in admin) of sending them a thank you (for their interest) email. If you employ this option, it will also tell them their position on the Wait List. When products are in short supply, that may be something your customers would like to know. Also, if they are already on the Wait List, and sign up again, it will not duplicate their record, rather it will email them that they are already on the list and what their current position is on the list.

The admin configuration screen allows you to vary the name and/or image associated with this program so you aren't locked into the term "Wait List". You can also change the colors and fonts in the form along with the verbage in the form and notification email. You may even want to pass on a coupon code in the notification email for customers who have been waiting for a product.

When editing an individual product in admin, you can also display all of the Wait List records associated with that product. They can be deleted manually in this screen if you don't plan to restock the item. There is also a handy link for mailing them to verify their continued interest in the item. For those not using an Inventory Management, this is also the screen that allows you to use Wait List to notify customers when an item is re-stocked. The Inventory Override works with either no online inventory system or inventory systems from other 3rd party module providers. Naturally, it also works with mine (version 2.x and 3.x) and Miva's (version 4.x) inventory systems. You can even limit the notification in this screen to just some of the waiting customers. This is useful when you only receive a small number of the out-of-stock item and there are many more waiting for it. Since the entries are arranged in order, it is easy to give those on the waiting list the longest, the first shot at the newly re-stocked item.

You can quickly get a summary of all of the items on "Wait List" to provide you with a re-order, based on demand, tool.

When you Send Email, the module searches all products with a stock level (if using mine or Miva's Inventory Management systems) above zero and checks the product code against the Wait List database. Pending Wait List customers are notified of the re-stock of the product and their Wait List record is then deleted.

This module works with both the Miva Merchant and OpenUI look and feel user interfaces. Minor editing is required if you are not using the OpenUI.

To help the store owner identify needs quickly, an optional CC email can be sent when an item is wait listed.

In the compiled version, you can use this module with the standard MMUI, as mmui.mv edits are not required in Merchant versions 4.14 and newer.

New in the compiled version is an alternate template form for the customer to enter their name and email address. This template can be HTML customized to suit your look and feel. If you are not skilled at coding HTML, you can still use the default (built in) form which is customized with colors, fonts, etc with easy inputs in admin.

The compiled version of this module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen. Since the tokens in this module conform to OpenToken functionality, they may be used in other template type screens like those provided by Viking Coders. Place the wait list button on the Merchant pages so that it better fits your desired look.

Version 2.x, 3.x Available

Price: $25 Upgrade Cost: $15 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

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7 Wait List Manager v5 Emporium Plus / Miva Central

Customers can identify products that they would like to purchase but are currently out of stock. Once you place the product in stock, you can run the Send Email routine from the module admin interface. It sends an unlimited number of notifications as one process, using Miva Enginefunctions to prevent timeout. Each waiting customer will receive an email telling them that the product is back in stock in your Miva Merchant store. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.

The module works with Miva's Inventory Management (version 5.x). The Wait List Manager will automatically insert the Wait List link on the product page when the quantity is out of stock. This is determined by the global defaultor individual product's "out" setting. You can even block the automatic link insertion by including the product code in the blocking list through the admin interface.

When the customer clicks the Wait List link they are taken to a form to verify/enter their email address. If they are logged in, it inserts their email address for them. If not, they just type it in. The form also lists the number of other customers waiting for the item if that number is 5 or above (just to the right of the product name). This will give customers a sense of urgency when they receive the in-stock notification. Whenthey add themselves to the list, you have the option (in admin)of sending them a thank you (for their interest) email. If you employ this option, it will also tell them their position on the Wait List. When products are in short supply, that maybe something your customers would like to know. Also, if theyare already on the Wait List, and sign up again, it will not duplicate their record, rather it will email them that they arealready on the list and what their current position is on the list.

The admin configuration screen allows you to vary the name and/or image associated with this program so you aren't locked into the term "Wait List". You can also change the colors and fonts in the form along with the verbage in the form and notification email. You may even want to pass on a coupon code in the notification email for customers who have been waiting for a product.

When editing an individual product in admin, you can also display all of the Wait List records associated with that product. They can be deleted manually in this screen if you don'tplan to restock the item. Thereis also a handy link for mailing them to verify their continuedinterest in the item. You can even limit the notification in this screen to just some of the waiting customers. This is useful when you only receive a small number of the out-of-stock item and there are many more waiting for it. Since the entriesare arranged in order, it is easy to give those on the waiting listthe longest, the first shot at the newly re-stocked item.

You can quickly get a summary of all of the items on "WaitList" to provide you with a re-order, based on demand, tool.

When you Send Email, the module searches all products with a stock level above zero and checks the product code against the Wait List database.Pending Wait List customers are notified of the re-stock of theproduct and their Wait List record is then deleted.

To help the store owner identify needs quickly, an optional CC email can be sent when an item is wait listed.

You will use render tokens in the Merchant 5page templates to insert the Wait List prompt.

There is an alternate template form for the customer to enter their name and email address. This template can be HTML customized to suit your look and feel. If you are not skilled at coding HTML, you can still use the default (built in) form which is customized with colors, fonts, etc with easy inputs in admin.

The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.

Price: $27.50 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

From: Coming Soon Wait List Modules
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8 Customer and Product Administration Weiland / Miva Central

Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice.

Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR for mass editing/importing or to interface with your office backend
- Immediately visible when you log into admin is the number of pending orders
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and product lists
- Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can have one click re-order from invoices in the current orders

Feature Details.

Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.

In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with this internal inventory management (IM) system to improve the overall IM usability.

In the administrative interface:

  • Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
  • Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
  • Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
  • Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
  • Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
  • Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
  • Display the number of status = "pending" orders in the main admin screen, Store Notifications section, so pending orders are immediately visible when you log into admin. A convenient popup shows order numbers and dollar total of each.
  • Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).

From the customer account record:

  • Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
  • Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
  • Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
  • Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.

Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:

  • Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
  • Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
  • Follow-on Contact - generate after sales communication at pre-determined points of time in the future
  • Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails

OpenUI required. This module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen.

Price: $40 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Order Status Modules
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9 Customer and Product Administration v5 Emporium Plus / Miva Central

Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.

Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status
- EOD contains links to the order edit screen for easy viewing of an individual order
- EOD display of products sold summary reports
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR for mass editing/importing or to interface with your office backend
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and product lists
- Order status history can use default or store built template
- Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can view their order status and shipping tracking by entering their order number and email
- Customers can have one click re-order from invoices in the current orders
- Auto-assign customer membership to price groups based on their order total history

Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.

The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.

In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.

In the administrative interface:
  • Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
  • Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
  • Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
  • Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
  • Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
  • Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
  • Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).


From the customer account record:
  • Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
  • Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
  • Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
  • Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.


Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
  • Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
  • Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
  • Follow-on Contact - generate after sales communication at pre-determined points of time in the future
  • Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails


The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.

Price: $40.00 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

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10 Returns Processing Copernicus / Miva Central

The Returns Processing module provides an integrated Returns Processing system for your Miva Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the Miva Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.



Key Benefits
Customer Benefits:
  • “Return Request” web page for customers to request returns
  • Customer chooses from a drop down list the order number for which the return is requested.
    • Customer selects the products in the order for which the return is requested.
    • Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
  • “Return History” web page for customers to track return process
    • Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)


Storeowner Benefits:
  • Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
  • Store owner receives an email when a new Return Request is initiated by a customer
  • Store owner can approve or disapprove return requests
    • Auto-approval available based on reason for return
  • If return request is approved, RMA ticket is automatically created to track the return of items from the order
    • Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
    • Storeowner can edit the RMA number so that it matches internal systems
    • Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
    • Storeowner checks off items in the RMA as they arrive back at the store
    • Storeowner can change the dollar amount of refund/credit for the return
    • RMA automatically closes when all items have been checked off as received
  • Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.

Product Requirements:
Miva Merchant: 4.12+

This product may be used with the following user interfaces:
  • MMUI
  • MMUI with Dynamic Templates (provides additional functionality to the module)
  • OpenUI
  • OpenUI with OpenUI SuperMod (provides additional functionality to the module)
For installation/upgrade services, please contact Copernicus

Try this product out for FREE on Miva Mia -- send a request to sales@cbstech.com for your free product distribution for use on Miva Mia. Be sure to let us know if you need an uncompiled or compiled version of the module. For more information about Miva Mia, available for FREE download from Miva Corporation, please visit: Miva.com

Price: $199.95 Upgrade Cost: $99.50 Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
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