Found 399 Modules or Applications that might fit the bill
Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.
Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Order status updated in admin including tracking numbers and admin notes - Bulk update several orders' status with a single click - Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled - End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - EOD display of products sold summary reports - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Order status history can use default or store built template - Customers can view their invoice within current orders from the order status history or the link in the confirmation email - Customers can view their order status and shipping tracking by entering their order number and email - Customers can have one click re-order from invoices in the current orders - Auto-assign customer membership to price groups based on their order total history
Feature Details. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice.
Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Immediately visible when you log into admin is the number of pending orders - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can have one click re-order from invoices in the current orders
Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with this internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
Display the number of status = "pending" orders in the main admin screen, Store Notifications section, so pending orders are immediately visible when you log into admin. A convenient popup shows order numbers and dollar total of each.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
OpenUI required. This module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen.
This module provides you with the tools you need to let your customers check the status of their past orders. It adds a link (or links, in up to 13 different positions), to the Merchant pages which customers can use to access their order history. The customer is given a display of all of their past orders. They can view the details of any of the orders, and even search them for details. The tracking numbers themselves can be direct links to the shipper's website tracking page, so the customer can check the status of their order with simple click on a link. The merchant, can access a listing of all orders, searchable by customer, date, orderid, shiping status, tracking number, etc., change their status, enter tracking numbers (for orders and even individual products), and have an email sent to the customer notifying them of the change. Shipping labels can be displayed and printed for each order. The format of the shipping label/packing slip is completely configurable using tokens.
The merchant can individually configure many of the features of the module. For example, the status themselves are NOT predefined. The Merchant can configure these to be whatever he wants. Similarly, the "tracking types" can be configured, complete with a URL to use for that type of tracking number. When the tracking number is displayed to the customer, that URL is used to take the customer to the shipper's tracking page. The module comes preconfigured with the URLs for UPS, USPS, and FedEx but adding additional tracking types is simple. The merchant can select to send an email when the status of an order changes. Email can be sent to the customer's billing, shipping, or both, email addresses. Separate text for each type of email can be configured (ie. separate email text can be configured for when the status changes to "shipping", or "back-ordered", or whatever). The email text can include dozens of possible tokens that can be used to represent the customer's details (first name, last name, login, password etc.), tracking status, link to the customer's orders status page (it automatically logs them in), link to the storefront, and many more. The module does not require that the customer be logged in for their order data to be saved. Of course if the customer was not logged in when they placed their order, they won't be able to view the order later.
The module maintains a separate database of the orders which is a duplicate of Merchant's order databases, including the payment and shipping details. So you can delete orders from within Merchant admin, but the customers will still be able to view their past orders. The Order Status orders can be deleted from within the modules admin interface. That interface also provides the ability to search the orders by date, customer, tracking number, tracking type, and status. The order details can be viewed, and tracking status, number, and type, can be set for individual products within the order.
Take a look over the shoulder of a Miva Merchant professional as he takes you through every step, every module (almost), every function. Complete with "live" comments unedited, you'll learn while feeling like you're sitting next to a Miva Guru.
This tutorial subscription is different than all other Miva Merchant training methods because it is constantly updated, there are OpenUI and MMUI tutorials, as well as extensive tutorials on most popular third party modules, including offline products like Storeman. With the cooperation of third party developers, when a module is updated, or a new module is released, Merchant How To will create a new tutorial.
And more as it is released. Click the link to see examples of tutorials.
NOTES: Please allow up to 24 hours for activation. Tutorial Flash files can be large, so it is recommended that you have a broadband Internet connection to enjoy the tutorials. This tutorial subscription is new, so not all tutorials listed at MerchantHowTo.com are immediately available. Also, since this subscription is essentially electronic distribution of knowledge, and since there are several examples and a list of tutorials available prior to purchase, no refunds can be granted on these tutorials.
A complete system for managing your customers, orders, inventory, purchase orders and more! Designed and priced for small-to-medium size ecommerce stores.The Stone Edge Order Manager will save you time with every order you ship. It is a feature-rich program that helps you manage your orders, your customers and your inventory. The Order Manager simplifies the entire fulfillment process. It brings your data in-house where you can manage it securely and conveniently on your own PC or LAN.
Includes Miva Merchant Module that lets you download and import your latest orders with one button click in the Order Manager.
New Features for Miva Merchant Users:
Download Inventory data from Miva Merchant into the Order Manager
Download Customer data from Miva Merchant into the Order Manager
Synchronize inventory quantity-on-hand data in either direction between Miva Merchant 4.x stores and the Order Manager
Real time inventory tracking with Miva Merchant 4.x stores! Whenever you sell, return, exchange or receive inventory in the Order Manager, the change in quantity-on-hand will be reflected in your Miva Merchant store within seconds!
Import and export inventory data in text files compatible with Phosphor Media's StoreMan program
Builds a searchable customer list.
Subtracts items sold from your inventory. Marks items as backordered when necessary.
Prints customizable pick lists and order summaries.
View Orders screen makes it easy to search for and review orders.
Quick and easy handling of backorders, returns, exchanges, adding or deleting line items, changing a SKU or quantity, etc.
Can convert products with order attributes (color, size, etc.) into "Sub SKUs" for inventory tracking of specific item sold.
Includes support for Authorize.Net and Verisign credit card processing. Capture payments that were pre-approved in your Web store. Process other sales, credits, voids, etc. with two or three clicks on our Virtual Credit Card Terminal.
Prints customizable Invoices, Packing Slips and Shipping Labels.
Automatic and manual emailing to customers and vendors. Includes powerful "email merge" system with user-definable mail merge templates and easy-to-use template editor.
Interfaces with UPS Online WorldShip, Fedex QuickShip, Postal Package Partner and other shipping programs.
Automates drop-ship purchase orders.
Creates re-stocking purchase orders. Supports barcode scanners for receiving inventory.
FIFO accounting system tracks value of inventory value.
Includes Manual Orders screen for entering orders that arrive by phone, fax, etc.
Includes Point-of-Sale screen for orders from walk-in customers. Supports barcode scanning.
Extensive report menu includes a wide variety of reports for accounting, inventory, sales management, etc.
Easy export of customer information for bulk-emailing. Includes powerful selection methods.
Many more features that have been requested by merchants like you since we introduced the Order Manager in 1999!
A fraction of the cost of Mail Order Manager (MOM), and better suited to small-to-medium merchants.
Buy with confidence - 30 day money-back policy.
At $995 the Order Manager is easily affordable for most Miva merchants. The price includes the Miva module that lets the Order Manager download orders directly from your store, and a license for up to 5 users at one location. If you own more then one Miva Merchant store, you can use one copy of the Order Manager to manage all of them.The Order Manager is an open-source program written in Microsoft Access. It is designed for easy incorporation of custom reports. Most merchants will find that it has all the features they need to manage their on-line, phone, mail order and Point-of-Sale sales. For those merchants with special needs, Stone Edge also offers reasonably priced customization services.
This module extends the capabilities of the Order Status Manager to provide your customers with a way to check on the status of their order with only the order id and/or email address. This is especially useful for those merchants which do not require their customers to create an account with their store when placing an order.
Links to the login page can be placed in up to 13 different positions on the page. The login page itself is entirely configurable using an html template and tokens. Other configurable options include whether or not an email address is required when logging in and which, or either, of the order's email addresses (shipping or billing) can be used. The login page can also include the standard Merchant login fields so it can serve as the login screen for the Order Status Manager for both customers who did purchase with an account and those that didn't.
This import/export combo speeds up the process of updating orders maintained by our Order Status Manager. The exported file can be opened in any text editor, spreadsheet or database program for simpler updating of orders. The module will NOT send email updates when an order's status changes. The import will, for example, allow you to change 'Pending' to 'Back Ordered' for any or all orders. It also supports the line item feature of Order Status Manager so you can change the status for individual items within an order, separately from the order itself.
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.
Key Benefits
Save countless hours on order fulfillment tasks Ship accurately and cost effectively Send shipping and tracking notifications Create a professional, lasting impression Seamlessly integrates with your Miva Merchant store.
- Bulk downloading of rates and transit times. - Bulk downloading and printing of live UPS labels. - Supports multiple packages, tokenized reference numbers, and Quantum View Notify. - Supports standard and thermal printers, multi-up label sheets, and combined invoice and labels.
UPS WorldShip
- Directly communicates with WorldShip; no manual import or export required. - Customizable tokenized reference numbers printed on labels. - Supports Quantum View Notify. - Automatically imports service used, shipment weight, total cost, and tracking number after processing.
U.S.P.S. Label Download
- Integrated directly with USPS for downloading live labels (without postage). - Perfect for business with their own postage meters. - Delivery confirmation is free for Priority Mail, and only $0.13 for First Class.
Stamps.com
- Directly communicates with the Stamps.com; no manual import or export required. - Supports stealth postage mode. - Customizable tokenized memo's printed on labels. - Address verification and correction. - Automatically imports tracking number after processing.
Endicia DAZzle
- Directly communicates with DAZzle; no manual import or export required. - Customizable tokenized rubber stamps printed on labels. - Automatically imports tracking number and total cost after processing.
Shipment Creation
- Shipment address pre-filled based on order shipping information. - Create multiple shipments, using multiple carries, for each order. - Product weights automatically downloaded. (eBay and Miva) - Customer-chosen shipping method automatically downloaded. (Yahoo! and Miva) - Quickly enter weights using zero-configuration scale support.
Shipment Tracking
- Integrated UPS and U.S.P.S. tracking for support personnel. - Send bulk email to customers with clickable tracking links. - Tracking numbers automatically imported and saved after processing shipments.
Shipping Labels
- Supports inkjet, laser, and thermal printers (such as Dymo and Eltron). - Print full page shipping labels, or multi-up sheets. - Print all-in-one forms that combine invoices\packing slips and the shipping label. - Print standard Avery (or any brand) address labels using customizable XSL and HTML. - SureSize™ technology ensures every address and graphic fits on every label.
HTML Templates
- Includes email, invoice, packing slip, reporting, and exporting templates. - Customizable, powerful, well-documented XSL template format. - Specify which printer (supports networked printers) and paper tray to which each template should print. - Powerful "conditions" can be embedded in templates.
Invoices & Packing Slips
- Plenty of royalty-free, customizable XSL templates (see the Gallery). - Print pick-lists for warehouse staff to efficiently pack shipments.
Reports
- See exactly what your customers are buying, and how much of it. - XSL template based, completely customizable. - Evaluate various aspects of your business.
Generic Export
- Customizable exporting of any data, to any format. - Export bulk data to .htm, .txt, or .csv. - Easily integrate with your existing software, such as MOM and Great Plains Accounting.
Email
- Integrated email with viewable history for each order and customer record. - Built-in WYSIWYG email editor. - Send email in bulk, with one click. - Send payment requests, shipping notifications, and clickable tracking numbers. - Send invoices, product announcements, and targeted advertisements. - Plenty of included, customizable XSL templates. - Ability pecify a specific email account each template should be sent with.
Order Status
- Customizable order status allows tracking each order through your business flow. - Use with filters to display a running count of how many orders are in each status. - Send emails to customers with order status updates.
Add and Edit Orders
- Add manual orders, such as orders taken by phone. - Add and edit order items, charge details, and notes. - Modify and correct order details when customers call in.
Customer Service
- "Quick Search" fields look up customers and order numbers instantly. - All order information, including notes, status, and tracking information are immediately visible. - Keep customers up-to-date with shipping and status notifications. - Incredible networking support keeps customer service reps and shipping stations constantly synchronized.
Filtering and Searching
- Customizable filters allow you to specify any search criteria you want. - Filter Panel shows each filter as a folder, with a count of matching orders. - Clicking the filter folder instantly displays the matching orders. - Pre-installed filters help you get started right away.
Networking
- Connect all computers to the same ShipWorks database. - Automatic, immediate synchronization yields efficient processes and reduced errors. - Manage customer service and shipping from different locations, while staying connected. - Easy installation and setup.
Miva Merchant
- Batches Panel shows all batches and how many orders in each batch. - Filter the order display by batch. - Automatically detects when orders are moved from batch to batch from Miva admin. - Create batches directly from ShipWorks.
eBay Sellers
- Leave eBay feedback in bulk with customized presets. - Sell all feedback that has been left for you by buyers. - Track checkout status and send bulk payment reminders. - Downloads eBay checkout data, as well as address information entered in PayPal. - Automatically updates your "My eBay" status after processing shipments.
Configurable Interface
- Customize grid column order, sort order, and which columns to display. - Detail panels show all selected order details at a glance, on one convenient screen. - Customize panel size, location, and visibility. - Customize toolbars and context-menus.
Scale Support
- Zero-configuration scale support for serial ports - plug it in, and it just works. - NCI model 7010S (also known as the Stamps.com scale). - Fairbanks scales. - Metler Toledo scales. - Salter Brecknell 7010SB. - Supports the scale models listed above that include a serial port.
Administration
- Simple setup and installation, no knowldege of databases required. - Easily backup and restore all ShipWorks data in a single click. - When setting up networked installations, the main database is automatically detected.
Powerful Database
- Microsoft SQL Desktop Engine (MSDE) provide free with purchase of ShipWorks. - Fast, efficient, and maintains data integrity. - Built on the same engine as MS SQL Server.
The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation, vendor specific notification, and even cell phone emails. It also can send welcome emails when a new customer account is created. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Autoresponder - specialized emails at the completion of the order - Merchant notification and customer confirmation - Vendor and product specific templates - Can limit sending based on a specific attribute/option code for a product - Include coupons or promo codes when specific products ordered - Optionally require an input to allow the email, e.g. a response from Addendum - Easy to use checkbox configuration of vertical or horizontal layout emails - Highly configurable free form template layout emails with embedded tokens - HTML or text email formatting - Archive flat file is created for each template, easily track sales activity - Mail Manager Report module can display the flat file contents by time period or product - Ship to, bill to and other email addresses for each template - Send emails to your company's internal departments, e.g. shipping - Emails to web enabled cell phones as abbreviated messages - Open architecture so that other events can also trigger an automated response - Can resend emails when the customer knows and enters their order number and email address - Use render token to send an email from any pagein the store - Send a welcome email before the order completes and optionally include a promo code, customer login and password - Include 3rd party data with module tokens, e.g. Addendum responses - Display shipping and payment invoice messages - Create packing slip and label emails - Ship to country address formatted according to the applicable country's postal recommendations - Restrict email to a specified order dollar value range, reward big spending customers with a coupon - Restrict email to a specified list of countries, thus allowing for language specific emails
Feature Details. In admin, you create one or more template emails. Eachtemplate can be different, i.e. what it displays, how the data is oriented on the screen/paper, and what product(s) triggers the autoresponder. Most responses are triggered by the product codes purchased. Some example uses:
Email to any of your drop-ship manufacturers listing the Ship To address and the products to be shipped if using real time creditcard authorization. The module will sort out which drop shippergets which emails, including listing the products to be shipped. Unlike some other vendors' drop ship notification modules, this one only includesthe products belonging to the associated drop shipper. Thus a drop shipper doesnot see the products being supplied to the customer by other drop shippers when the order contains multiple product sources. Youcan still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processingverified the charge, then forward to the drop shipper. This would savehand entering the order. In addition to the email, an archive flatfile is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
Email to Ship To or Bill To or both thanking them for a donation to your sponsored charity on your site.
Email to your shipping department listing Ship To addressand products ordered if using real time credit card authorization. Products section can be cut/folded to result in a shipping label with your company address included. If notusing real time authorization, use the pending mailbox technique similarto the drop shipper scenario above.
Email a promo coupon code if a customer purchases a specificproduct or from a list of products
Email service, warranty, shipping and contact information on specific products or product lines
Send an email to your cell phone's inbox when orders are placed in your store (requires a cell phone plan that assigns an email address to your phone).
You own a mall with multiple stores within the mall. Thosestore owners rent the stores from you for a percentage of their gross. Use mail manager as an audit tool to track theirsales. In addition to the autoresponse email, mail manager produces a flat file with order ID, date, product name, product code, quantity, price for each, and price extended. Periodically retrieve that flat file and import into a spreadsheetfor easy analysis.
The included Mail Manager Report module can display the contents of that flat file through admin. It can filter the report by specific timeperiods (daily, weekly, monthly) within reason. The limits of your PC or server may prevent very lengthy reports for excessively long time periods. It can also limit the report to only one product code. Since the templates canbe designed for each vendor, you can create individual vendor flat files with a corresponding report for each vendor.
Literally, you can have a different autoresponder for everyproduct in your store.
However, Mail Manager has a somewhat open architecture sothat other events can also trigger an automated response. For example:
Send a welcome email before the order completes, but afterthe customer completes the registration process (for those thatcreate an account)
Send a thank you for rating a product (using our Rate This system)along with a coupon code for taking the time to do so
You can use the ifvar script or var token in these "other event" emails. For example, generate a unique coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now.
Use a render token to send an email from any page in the store. For example, put it on the product page to send a specific email when a specific product's page is viewed by a customer who is logged in. The email goes to their password recovery address (but could be bill to or ship to address). If you want it sent to a hard coded address, e.g. yours to monitor traffic,you would put your email address in the 3rd parameter of the token. The uses of this feature are endless. Send a coupon to entice customers to buy when they visit specific product screens. Tell them about other products related to the one they just viewed.
As you can see, the uses of this Mail Manager are quite diverse. Some of the variable features configured through admin for each template are:
Show or hide any of the data elements
Orient your email either horizontally or vertically
There is also a free form template using an extensive list of tokens and mini-scripts to customize the emails that are sent at the time of order completion. They can vary from mimics of the standard merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell phone emails. The emails can be plain text or HTML formattedemails for better readability. You can change the fonts, colors,layout and even add images to your confirmation and notificationemails. If your shipping and payment modules are configured withinvoice notices, these can be included in the emails with a token. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create packing slip and label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template. In the free form template you canalso set the time so that it can be offset from the server time,thus display for a different time zone in each of your emails.
Customize your email and store's physical address
Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
List full or partial Ship To and/or Bill To address
Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
Restrict email to a specified list of countries, thus allowing for language specific emails
Resend order emails if the customer knows and enters the order number and email which match the actual order. The form for these two data elements can be placed anywhere you can edit the store user interface, e.g. headers, footers, welcome screen.
You can specify the product code and an attribute/option value that must also be met before the email will be sent. This is particularly useful when the emails are used for vendor notification. A certain product might bedrop shipped by two different vendors and the only difference is the selected attribute/option value.
Insert a "require" token that has to be met before the email will be allowed. As example,have a checkbox using Addendum to ask a customer if they want to be added to a list server (mailing list). Then if they check the box, the "yes" response is sent to Mail Manager. The Mail Manager can then generate a specifically formatted email to activate an email address at your list server, if you have one.
Write a different body for each of the email templates you add
List products and prices or just the products without prices
Link the email usage to one or more product codes or entire inventory with wildcard
No need to go to each product to link the email, a copy and paste froma flat text file will add hundreds instantly
I'd be surprised if you find that this capability exists anywhere in any mid-priced shopping cart system. Autoresponders that fill in the blanks are one thing, but this is a store owner, pre-planned autoresponse for a specific product. Within your store, you could have dozens of different responses (individual or grouped) or a wildcard response for all of the products. You can use itto make connections not directly related to sales, yetlinked to a specific sale.
Customer buys a kayak from your store. Tell them about the kayak camp 20 miles from your store and give them the 800number of the guy with the info about a big get together next month.
Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery inhopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted, intelligent autoresponders are designed to increase your store'sbusiness and decrease the amount of time employees spend on sendingout product specific, emails.
The pre-formed templates are easy to configure and do not require programming experience. For the more experienced, you also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents.
This bundle of fulfillment modules gives you an incredible range of powerful features for efficient, customer and store owner friendly order processing.
The Order Attribute module allows you to collect additional information from your customers as they check out of your store. You can add standard Miva Merchant attributes (including extra fees!) to the Customer Account Screen. The collected information is available to your customer on his invoice and to you on the processed order. This is a great module for the gift-giving season as attributes for giftwrap and card text can be added to the checkout process.
Key Benefits:
Add Miva Merchant Attributes to the Customer Account Screen
All of the standard functionality of these Attributes are available to you including setting a price for an attribute
Attributes are for the entire order rather than each product in the order
Order Attribute Information is available to the customer and the storeowner
Order Attributes chosen by the customer are viewed on the customer invoice
Order Attributes chosen by the customer are viewed on the processed order
Example Usage:
A storefront owner sells cakes online and wants to allow his customers to send a gift message when they send a cake to a friend. He needs a way to collect the gift message for the order from the customer.
Solution: The Order Attribute module allows the storefront owner to create an attribute for the order as a whole, so he can collect extra information for the order such as a gift card message the customer would like to send to the person they are sending the cake to. The customer includes this additional information as they are checking out, and can see what they have submitted on their order invoice. The storefront owner can see the information provided by the customer on the merchant notification he receives for the order, and in the Open Orders section for that basket. The storefront owner has found his customers really like being able to include a gift message with their order and they are now regularly sending his cakes to their friends!
Please note that this module collects information for the order and does not provide these attributes for each item in the order.
For installation/upgrade services, please contact Copernicus.
Manage coupon addition and redemption functions within a Miva Merchant 2.2x, 3.x or 4.x storefront with this plugin module. License is for ONE mall. Within that single mall, it can be
used in multiple stores without additional license.
Features: (some features are only in the compiled version)
- Configurable prompt
- Configurable action
- Configurable redemption
- Configurable coupon rejection messages
- OpenTokens for use in OpenObjects
- Searchable coupon database with pagination
- Easy view admin for coupon content and historical usage
- Coupon codes can be individually assigned
- Import coupon codes from flat file in bulk
- Autogenerate coupon codes with token
- Assign coupon code as a series for affiliate purposes
- Global scope or for specific products
- Checkout coupons one per order
- Instant coupons on product pages, multiple per order
- Fixed amount or percentage of eligible products discounting
- Specific product eligibility can be scoped to the attribute level
- Minimum order level for redemption
- Establish expiration dates
- Line item display in basket after redemption
- Single use coupons
- One per customer coupons
- Multiuse coupons (can be limited)
- Free shipping coupons
- Limit the country, state or zip a coupon can be used for
- Combination of free shipping and order discount (% or fixed) coupon
- Easy deletion of expired coupons
- Coupon report identifies coupon usage
Feature Details. You can add coupons through the standard Miva Merchant admin interface and include usage criteria.
An unlimited number of coupons can be assigned to the store and each identified with a coupon code. Once you have added the module to the store, you can add coupons in the Order Fulfillment section of the admin interface. When you select the Add icon, you will have several input fields to fill in. You must enter a unique code for your coupon. This is the code that you will give to customers so they can shop and redeem the coupon (one per order). It can be any combination of letters and/or numbers.
The compiled version has a coupon generation function. You can embed a token in your welcome email or notification emails generated with our
Mail Manager module. A unique coupon code will be created and is based on the coupon template you designate. You can have an unlimited number of templates and an unlimited number of coupons copied from them. If you are not using our Mail Manager, you can still activate the generator by placing the token in the invoice header if you are using the OpenUI.
If you have a lot of coupons you want to load into the system quickly, the compiled version has a coupon import from flat file module
An optional expiration date can be included which will prevent its use if the date has passed. Enter it in the year, month, day format, eg. 20000724 would be July 24, 2000. If you leave this field blank the coupon will never expire. However, you can still delete it manually through the admin interface.
A fixed value OR percentage discount off the order total is assigned to each coupon. The default is fixed value/price,
eg $5.00 off the order total. If you put the % sign in the next input field AFTER the value field, it will calculate the coupon value based on the assigned percent of the order total. The %, if used, is entered in the separate field to the right for that purpose. If left blank, the calculation will be based on the fixed value of the coupon. See the note below about restricting discount calculations to specific products instead of the order total. A maximum redemption value can be assigned to each coupon in Merchant 4.x.
If you enter the letter S in the field to the right, the
coupon will be used to allow free shipping (compiled version only) for the entire order. Other criteria for the coupon must be met, e.g. minimum order amount, eligible products, etc.
Optionally, a coupon can be allowed only when an order total reaches a specific amount. For example, you can give a 10% discount when the order total reaches $200 as an incentive or promo. In all cases where a raw value is used, you must make this value equal to or greater than the value of the coupon. If you use the percent calculation, this value can be any value, including zero.
Based on your state's tax requirements, the coupon can be designated to reduce the sales tax or not reduce it. The coupon's tax effect is on the order total, not on individual products. For example, in some states, a store coupon reduces the cumulative value of products purchased before the sales tax is applied, hence you would want it to reduce tax. The exception to doing this is if your products are likely to be non-taxable, making a coupon reduce tax could result in a negative tax calculation. Another type coupon might be the manufacturer coupon. In some states, manufacturer coupons do not decrease the tax liability. You should determine your state's tax requirements before adding coupons to your store.
Coupons can either be used:
multiple times - The coupon can be used at every visit by any customer who shops at your store. This is usually used as a promo to customers, user lists, clubs, etc. They often have a short expiration date to limit their use. A typical usage might be a special holiday sale, eg 10% off everything in the store if used by a specified date. This would eliminate the need for special price groups if the intent is that everybody who has the coupon code can use it.
only one time for each customer - The coupon can only be used for one visit per customer. When the same customer shops at your store a second time, if he/she uses the same coupon code, it will be rejected. This is probably the most common coupon and is usually used in print ads or as a promo, eg. "$5.00 off on your next visit".
only one time for a unique coupon code - The coupon can only be used once. Once any customer has used this code, it becomes unavailable for any other purchase. This is often used as a customer relations tool, eg "sorry for the inconvenience, please accept this coupon.....".
You can restrict usage of a coupon in your store so that it can be used only if a specific product code is ordered. You can list several product codes, any of which in the basket would make the coupon valid if the other requirements are met. Leaving the product code blank means that customers do not have to order a specific product as long as they meet the other requirements the store owner has specified. If you check the box to the left of the product code list AND are using the percentage discount, only those products in the code list will be used in the calculation using the qualifying products subtotal. If you do not check the box, the percentage discount will be applied against the order total. In Merchant 4.0, you can use a wildcard for the product list, e.g. 1AA* would make all products beginning with 1AA eligible for the coupon discount.
New in the compiled version of the coupon module is the ability to restrict the coupon usage down to the attribute level. For example, you can limit the coupon to product codes beginning with 1AA and the attribute "Version" with the option of "4.5". The
format for the input would be 1AA*~Version~4.5|
Alternatively, if you precede the product list with a - (minus) character, the coupon will be excluded from use with those product codes. You canNOT specify it to the attribute level like the include above. (compiled version only)
Appropriate error messages are displayed when coupons don't meet the usage criteria established by the store owner. When the shopper enters a coupon code at checkout that is not valid based on the criteria you establish, he/she will see an error message just below the coupon code input when the checkout form is re-displayed. One coupon can be redeemed per order on the checkout page.
In admin, the coupons can be easily displayed and edited. The coupons are displayed in a table format with configurable number of coupons per page displayed. The entire coupon database is searchable by coupon code or portion of the coupon code.
Expired coupons can be removed from the database (to cut down on disk usage) one at a time or in mass. In admin, you can either put a check in the remove column and select update or select purge expired coupons, then select update.
A historical database, which can be imported and analyzed in database or spreadsheet software, is maintained on all coupons used. The couponuz.dbf can be FTPd to your PC for further analysis in MS Access, MS Excel, or other data management software. This could be useful in determining which coupons bring you the most activity. The number of uses for each coupon is displayed in the admin table in Merchant 4.0
New in the compiled version is the coupon usage report. You can summarize or list each coupon used for a specific time period. You can also restrict the output to a specific coupon code or a string of characters in a coupon code. This latter is useful when you have assigned a series of coupons to an affiliate or advertising campaign. You can determine how much business was brought in with the coupons from various sources.
The compiled version of this module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen. Since the tokens in this module conform to OpenToken functionality, they may be used in other template type screens.
MMUI and OpenUI compatible. If you are using MMUI, there are two required edits in the mmui.mv. If using MMUI in
a compiled version of Merchant (4.14 and newer), you will need to edit and recompile the mmui.mv (expensive proposition). Thus, with compiled Merchant, we recommend using OpenUI instead of the MMUI user interface.
The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation and even vendor specific notification.
Features: (some features are only in the compiled version)
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Include coupons or promo codes when specific products ordered
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form template layout emails with embedded tokens
- HTML or text email formatting
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones
- Open architecture so that other events can also trigger an automated response
- Send a welcome email before the order completes and include a promo code
- Include 3rd party data with tokens, e.g. Addendum responses
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails
- MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used
In admin, you create one or more template emails. Each
template can be different, i.e. what it displays, how the
data is oriented on the screen/paper, and what product(s)
triggers the autoresponder. Most responses are triggered
by the product codes purchased. Some example uses:
Email to any of your
drop-ship manufacturers listing the Ship To
address and the products to be shipped if using real time credit
card authorization. The module will sort out which drop shipper gets which emails, including listing the products to be shipped. You can still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processing verified the charge, then forward to the drop shipper. This would save hand entering the order. In addition to the email, an archive flat file is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
Email to Ship To or Bill To or both thanking them for
a
donation to your sponsored charity on your site.
Email to
your shipping department listing Ship To address
and products ordered if using real time credit card
authorization. Products section can be torn/folded to
result in a shipping label with your company address included. If not using real time authorization, use the pending mailbox technique similar to the drop shipper scenario above.
Email a
promo coupon code if a customer purchases a specific
product or from a list of products
Email service, warranty, shipping and contact information on
specific products or
product lines
Send an email to your cell phone's text messaging
when orders are placed in your store (requires a cell phone
plan that assigns an email address to your phone)
You own a mall with multiple stores within the mall. Those
store owners rent the stores from you for a percentage of
their gross. Use mail manager as an audit tool to track their
sales. In addition to the autoresponse email, mail manager
produces a flat file with order ID, date, product name,
product code, quantity, price for each, and price extended.
Periodically retrieve that flat file and import into a spreadsheet
for easy analysis.
With compiled Merchant, the included Mail Manager Report
module can display the contents of that flat file
through admin. It can filter the report by specific time
periods (daily, weekly, monthly) within reason. The limits
of your PC or server may prevent very lengthy reports for
excessively long time periods. It can also limit the
report to only one product code. Since the templates can
be designed for each vendor, you can create individual
vendor flat files with a corresponding report for each
vendor.
Literally, you can have a different autoresponder for every
product in your store.
However, Mail Manager has a somewhat open architecture so that other events can also trigger an automated response. For example:
Send a
welcome email before the order completes, but after
the customer completes the registration process (for those that
create an account)
Send a thank you for
rating a product (using our Rate This system)
along with a coupon code for taking the time to do so
Essentially any event in the mmui, oui or even another third party module can trigger an email which you write for the
particular event
You can use the
ifvar script or var token in these "other event" emails. For example, generate a unique
coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now. If you don't have an account with us yet, sign up and you'll see how it works.
As you can see, the uses of this Mail Manager are quite
diverse. Some of the variable features configured through
admin for each template are:
In the compiled version is a free form template using an
extensive list of
tokens and mini-scripts to customize the emails that
are sent at the time of order completion. They can vary
from mimics of the standard
merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell
phone emails. The emails can be plain text or HTML formatted emails for better readability. You can change the fonts, colors, layout and even add images to your confirmation and notification emails. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template.
Customize your email and store's physical address
Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
List full or partial Ship To and/or Bill To address
Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
Restrict email to a specified list of countries, thus allowing for language specific emails
Write a different body for each of the email templates you add
Link to one or more product codes or entire inventory with wildcard
No need to go to each product to link the email, a copy and paste from a flat text file will add hundreds instantly
I'd be surprised if you find that this capability
exists anywhere in any mid-priced shopping cart system.
Autoresponders that fill in the blanks are one thing, but
this is a store owner, pre-planned autoresponse for a
specific product. Within your store, you could have dozens
of different responses (individual or grouped) or a
wildcard response for all of the products. You can use it
to make connections not directly related to sales, yet
linked to a specific sale.
Customer buys a kayak from your store. Tell them about
the kayak camp 20 miles from your store and give them the 800 number of the guy with the info about a big get together next month.
Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery in hopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted,
intelligent autoresponders are designed to increase your store's
business and decrease the amount of time employees spend on sending out product specific, followup emails.
MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used. Thus, module conflict does not occur. The pre-formed templates are easy to configure and do not require programming experience. In the compiled version of Merchant (4.14 and newer), you
also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents.
With OrderTrk you can provide customers up-to-date status reports on their orders.
When an existing customer logs in, he or she can view the status of the order (pending, reviewed, processed, back-ordered, shipped or completed), as well as any tracking information you provide (tracking info is linked to carrier's sites, such as the USPS, UPS and FEDEX, and Airborne). Customers can even view the original order as it was on-screen after checkout. OrderTrk Professional adds the ability to flag individual product status and tracking.
OrderTrk allows you to enter the status for each order in the admin.mv interface, both manually, or with the included Import modules.
How far back the order history goes is entirely up to you. Since OrderTrk relies on existing Miva Merchant databases, only orders still remaining batched and on the server will be displayed. OrderTrk also requires the Merchant to process orders within the admin area for the order status to be current.
Mail Order Manager for MIVA Merchants Order Processing Made Easy for MIVA Merchant
No matter how great your MIVA Merchant ecommerce site is at collecting orders, you still need to manage the orders processing, inventory, accounting, customer database, marketing, reporting and so much more to make sure your customers are happy and your business grows. And, while that's a long list of tasks, doing it all well results in a operational efficiencies that keep your business thriving and profitable.
Trying to "piece together" a total solution for all these jobs with a mix of "off-the-shelf" general accounting, contact management, mailing, inventory or simple database programs, can be expensive and simply does not work because you lack true integration and streamlined processes. As thousands of successful ecommerce, mail order and catalog merchants already know, when it comes to the everyday tasks associated with order management, M.O.M. is simply the best tool available.
Together M.O.M. & MIVA Merchant offer a complete, cost-effective and scalable solution for your entire business and integration is precisely what makes the M.O.M. and MIVA Merchant solution so awesomely powerful! Import your MIVA Merchant orders directly into M.O.M. and let M.O.M. do the rest.
Everything you need to know about a customer from one, centralized, user-friendly screen
FEATURE SUMMARY
Order Entry & Processing
MIVA Merchant order import
Phone, mail, and web orders
Order search by order or customer information
Batch and 'real time' credit card & echeck processing
Pick/pack paperwork with scan & pack control
Import from order taking services and the web
Order export to fulfillment companies
Quotations
Return authorizations
Gift order management
Customer Management
Multiple Criteria Customer search
Information and catalog requests
Phone contact and call scheduling
Online display for contacts, accounts, previous orders, previous purchases
Built-in form letter writer including MS Word® interface
MS Outlook® interface for e-mail correspondence
Symantec WinFax® interface for fax correspondence
Customizable customer information fields
RFM analysis
Points/rewards programs
Customer relationship management
Inventory Management
Unlimited selling prices
Unlimited purchasing levels
Automatic PO generation
Drop-ship processing
Composite (kit) items
Continuity programs
Subscriptions
Serialized inventory items
Size/color matrices
Discontinued items
Service items
Online product information
Cross-sell/up-sell/substitutes
Bin and warehouse management
Shipping
Unlimited shipping methods
Rates/zones for UPS®, FedEx®, DHL®, USPS® and others
Customer shipping charges based on actual cost or in-house schedule
Interfaces for UPS, USPS, DHL and others
Accounting
Query-based reporting
Accounts receivable
Aging & finance charges
Accounts payable
Check processing
Calculation and reporting of sales tax
G/L Interfaces to most popular third party applications
Sales and Marketing Analysis
Ad source and catalog
Royalties & commissions
Inventory reports
Built-in graphing feature
Reports preformatted for use with MS Excel
Internet Commerce
Best of all, you can start with the configuration of M.O.M. that is perfect for your business today and add more as your business grows and evolves. So take wait, take advantage of this exclusive MIVA CENTRAL offer today.
With OrderTrk you can provide customers up-to-date status reports on their orders.
When an existing customer logs in, he or she can view the status of the order (pending, reviewed, processed, back-ordered, shipped or completed), as well as any tracking information you provide (tracking info is linked to carrier's sites, such as the USPS, UPS and FEDEX, and Airborne). Customers can even view the original order as it was on-screen after checkout.
OrderTrk allows you to enter the status for each order in the admin.mv interface, both manually, or with the included Import modules.
How far back the order history goes is entirely up to you. Since OrderTrk relies on existing Miva Merchant databases, only orders still remaining batched and on the server will be displayed. OrderTrk also requires the Merchant to process orders within the admin area for the order status to be current.
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.
Save countless hours on order fulfillment tasks
Compatible Carts
The compiled version has a coupon generation function. You can embed a token in your welcome email or notification emails generated with our 
