Features:
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Can limit sending based on a specific attribute/option code for a product
- Include coupons or promo codes when specific products ordered
- Optionally require an input to allow the email, e.g. a response from Addendum
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form template layout emails with embedded tokens
- HTML or text email formatting
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones as abbreviated messages
- Open architecture so that other events can also trigger an automated response
- Can resend emails when the customer knows and enters their order number and email address
- Use render token to send an email from any pagein the store
- Send a welcome email before the order completes and optionally include a promo code, customer login and password
- Include 3rd party data with module tokens, e.g. Addendum responses
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails
Feature Details.
In admin, you create one or more template emails. Eachtemplate can be different, i.e. what it displays, how the data is oriented on the screen/paper, and what product(s) triggers the autoresponder. Most responses are triggered by the product codes purchased. Some example uses:- Email to any of your drop-ship manufacturers listing the Ship To address and the products to be shipped if using real time creditcard authorization. The module will sort out which drop shippergets which emails, including listing the products to be shipped. Unlike some other vendors' drop ship notification modules, this one only includesthe products belonging to the associated drop shipper. Thus a drop shipper doesnot see the products being supplied to the customer by other drop shippers when the order contains multiple product sources. Youcan still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processingverified the charge, then forward to the drop shipper. This would savehand entering the order. In addition to the email, an archive flatfile is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
- Email to Ship To or Bill To or both thanking them for a donation to your sponsored charity on your site.
- Email to your shipping department listing Ship To addressand products ordered if using real time credit card authorization. Products section can be cut/folded to result in a shipping label with your company address included. If notusing real time authorization, use the pending mailbox technique similarto the drop shipper scenario above.
- Email a promo coupon code if a customer purchases a specificproduct or from a list of products
- Email service, warranty, shipping and contact information on specific products or product lines
- Send an email to your cell phone's inbox when orders are placed in your store (requires a cell phone plan that assigns an email address to your phone).
- You own a mall with multiple stores within the mall. Thosestore owners rent the stores from you for a percentage of their gross. Use mail manager as an audit tool to track theirsales. In addition to the autoresponse email, mail manager produces a flat file with order ID, date, product name, product code, quantity, price for each, and price extended. Periodically retrieve that flat file and import into a spreadsheetfor easy analysis.
- The included Mail Manager Report module can display the contents of that flat file through admin. It can filter the report by specific timeperiods (daily, weekly, monthly) within reason. The limits of your PC or server may prevent very lengthy reports for excessively long time periods. It can also limit the report to only one product code. Since the templates canbe designed for each vendor, you can create individual vendor flat files with a corresponding report for each vendor.
- Literally, you can have a different autoresponder for everyproduct in your store.
However, Mail Manager has a somewhat open architecture sothat other events can also trigger an automated response. For example: - Send a welcome email before the order completes, but afterthe customer completes the registration process (for those thatcreate an account)
- Send a thank you for rating a product (using our Rate This system)along with a coupon code for taking the time to do so
- You can use the ifvar script or var token in these "other event" emails. For example, generate a unique coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now.
- Use a render token to send an email from any page in the store. For example, put it on the product page to send a specific email when a specific product's page is viewed by a customer who is logged in. The email goes to their password recovery address (but could be bill to or ship to address). If you want it sent to a hard coded address, e.g. yours to monitor traffic,you would put your email address in the 3rd parameter of the token. The uses of this feature are endless. Send a coupon to entice customers to buy when they visit specific product screens. Tell them about other products related to the one they just viewed.
As you can see, the uses of this Mail Manager are quite diverse. Some of the variable features configured through admin for each template are: - Show or hide any of the data elements
- Orient your email either horizontally or vertically
- There is also a free form template using an extensive list of tokens and mini-scripts to customize the emails that are sent at the time of order completion. They can vary from mimics of the standard merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell phone emails. The emails can be plain text or HTML formattedemails for better readability. You can change the fonts, colors,layout and even add images to your confirmation and notificationemails. If your shipping and payment modules are configured withinvoice notices, these can be included in the emails with a token. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create packing slip and label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template. In the free form template you canalso set the time so that it can be offset from the server time,thus display for a different time zone in each of your emails.
- Customize your email and store's physical address
- Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
- List full or partial Ship To and/or Bill To address
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
- Restrict email to a specified list of countries, thus allowing for language specific emails
- Resend order emails if the customer knows and enters the order number and email which match the actual order. The form for these two data elements can be placed anywhere you can edit the store user interface, e.g. headers, footers, welcome screen.
- You can specify the product code and an attribute/option value that must also be met before the email will be sent. This is particularly useful when the emails are used for vendor notification. A certain product might bedrop shipped by two different vendors and the only difference is the selected attribute/option value.
- Insert a "require" token that has to be met before the email will be allowed. As example,have a checkbox using Addendum to ask a customer if they want to be added to a list server (mailing list). Then if they check the box, the "yes" response is sent to Mail Manager. The Mail Manager can then generate a specifically formatted email to activate an email address at your list server, if you have one.
- Write a different body for each of the email templates you add
- List products and prices or just the products without prices
- Link the email usage to one or more product codes or entire inventory with wildcard
- No need to go to each product to link the email, a copy and paste froma flat text file will add hundreds instantly
I'd be surprised if you find that this capability exists anywhere in any mid-priced shopping cart system. Autoresponders that fill in the blanks are one thing, but this is a store owner, pre-planned autoresponse for a specific product. Within your store, you could have dozens of different responses (individual or grouped) or a wildcard response for all of the products. You can use itto make connections not directly related to sales, yetlinked to a specific sale. - Customer buys a kayak from your store. Tell them about the kayak camp 20 miles from your store and give them the 800number of the guy with the info about a big get together next month.
- Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery inhopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted, intelligent autoresponders are designed to increase your store'sbusiness and decrease the amount of time employees spend on sendingout product specific, emails. The pre-formed templates are easy to configure and do not require programming experience. For the more experienced, you also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents. Price: $45.00 Upgrade Cost: $0
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Take a look over the shoulder of a Miva Merchant professional as he takes you through every step, every module (almost), every function. Complete with "live" comments unedited, you'll learn while feeling like you're sitting next to a Miva Guru. This tutorial subscription is different than all other Miva Merchant training methods because it is constantly updated, there are OpenUI and MMUI tutorials, as well as extensive tutorials on most popular third party modules, including offline products like Storeman. With the cooperation of third party developers, when a module is updated, or a new module is released, Merchant How To will create a new tutorial. - Setting Up Your First Miva Merchant Store
- Getting Into Admin
- Adding a Product
- Adding a Category
- Global Headers/Footers, etc.
- Attribute Templates
- Edit Store Admin Tour
- Images
- The Nav Bar
- The Category Tree
- Upselling
- Related Products
- Availability Groups
- Price Groups
- Managing Customers
| - Shipping Methods
- Payment Methods
- Order Processing
- Basic Maintenance
- Installing Modules
- Downloading and Installing Miva Mia
- Installing OpenUI
- Updating OpenUI
- OpenUI Tour
- OpenTokens
- Accounts/Login
- Creating a Mini Basket
- Adding a Second Store
- Adding OpenUI to Second Store
| | Plus Third Party Modules and Software such as: | | | | Plus Offline Tools such as: | | | | And more as it is released. Click the link to see examples of tutorials. | |
NOTES: Please allow up to 24 hours for activation. Tutorial Flash files can be large, so it is recommended that you have a broadband Internet connection to enjoy the tutorials. This tutorial subscription is new, so not all tutorials listed at MerchantHowTo.com are immediately available. Also, since this subscription is essentially electronic distribution of knowledge, and since there are several examples and a list of tutorials available prior to purchase, no refunds can be granted on these tutorials. |
Price: $599.95 Upgrade Cost: $0
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Compatibility: MMUI/TemplateUI/OpenUI Versions:
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Other Module Compatibility: N/A From: Support Tutorials for Miva Merchant
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Save well over $100 when getting this collection of powerful modules that add to the functionality of your store With this bundle, you recieve Customer Reviews Manager, Wish List Manager, Share It With a Friend, Top Sellers, Minimum Maximum Quantity Manager. Price: $220 Upgrade Cost: $0
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Miva Merchant 4.14 version now available. New Features: The Merchant 4.14 version includes: Improved navigation in the "Approve Customers" administrative utility module - including a quick link to the most recent customer record. Choose the way you approve customer accounts - accounts can now be approved using either the standard Customer admin or the "Approve Customers" administrative utility module. New options for the Merchant Notification and Customer Notification email messages û the inclusion of the Customer billing and shipping fields is now optional. Details: The "Hide Prices Pending Customer Approval" module contains a wealth of functionality and customizable options. It's tremendously useful for wholesalers and other store owners that want to limit access to a known, and approved, customer base. Product Prices Hidden
Product prices can be hidden until a customer's account has been approved by the store's owner. Optionally, prices can be hidden until a customer creates or logs-in to an account (without requiring approval of the account). Buttons Too
The product prices û and the "Add To Cart" and the "Buy One Now" buttons û can be hidden on the Product List, Categories, Search Results, and Product Display screens. An optional, fully-customizable message can be displayed in place of the hidden prices. Two Modules In One
The module is actually two modules û a OpenUI system module and an administrative utility Module. The system module customizes the store's look and feel and limits access to prices. The administrative utility module provides the store owner with the ability of reviewing and approving customer accounts. It's also a fully-functional and user friendly customer management utility. Quick Approval of Customer Accounts
The administrative utility module also has a "quick approval" feature. A store's administrator can quickly search for a new customer by login, email address, or other keyword û then approve the customer with one click. Merchant Notification of New Accounts
An optional email notification can be sent to a specified address whenever a new account is created by a customer. The subject and header of the email message are customizable. Customer Notification of Approved Accounts
An optional email notification can be sent to the customer whenever their account is approved. The subject and header of the email message are customizable. Multiple Levels of Access Restriction
The store's owner can select from three different modes. - Hide Prices Pending Approval of Customer account
- Hide Price Unless Customer Has Account
- Show Prices - (Disables Module)
Customer Messages
An optional & customizable Customer Account Pending Approval" message can be displayed just below the Miva Merchant header. An optional & customizable message can also be displayed on the Customer Account & Customer Information screens. This can be used to inform the customer of the store's policy for accessing the product prices. For example:
"Approval of customer account is required. Please complete the customer account form. You will be notified by email when your account is approved." Many More Customizable Options - Mode
- Customer Message
(displayed on Customer Account & Customer Information screens) - Price Message
(displayed in place of price) - Account Pending Message
(message displayed if customer's account is pending approval) - Merchant Email Address
(for receiving notifications of new accounts) - Send Merchant Notification
(if checked, merchant will receive email notification when new customer account is added.) - Merchant Email Subject
- Merchant Email Header
- Include Customer Info in Merchant Notification Email
- Send Customer Notification
(if checked, customer will receive email notification when new account is approved.) - Customer Email Subject
- Customer Email Header
- Include Customer Info in Customer Notification Email
Price: $89 Upgrade Cost: $20
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Compatibility: OpenUI Versions:
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Other Module Compatibility: N/A From: Special Pricing Hide Prices Modules
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Sales, support and other inquiries between you and your customers are seemlessly integrated into your MIVA Merchant store. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features:
<- Easily integrate customer contact and inquiries
- Collect typical name, email, subject and inquiry
- Collect unlimited extra required and/or non-required fields
- Hide your store's email addresses from spammer email address harvesters
- Change the email address you want inquiries to go to through the admin panel
- Launch the Contact Manager from Merchant or from a static page
- Use a form or link to launch the Contact Manager
- Assign the contact record to a specific technician or department with ease
- Customer can select the target to send the inquiry to with a select list option
- Contact is logged and is not effected when email servers are down
- User interface is easily customized, even by html novices, from the module's admin configuration screen
- Use store morph technologoy to fully customize the form
- Department codes, descriptions and email addresses are configured through admin
- Admin section allows you to search one or more criteria to find messages
- Edit the status and/or respond to the sender
- Can send autoresponse email to customer so they know you received their inquiry
- Includes a contact tracking number in the email subject
Feature Details.
Protect your email addresses. This module keeps yourstore's email address out of view of spammer email address harvesters. It also allows you to easily change the email address you want inquiries to go to without editing html pages.Easy link to the contact form. You can launch the Contact Manager form from a button in the category column, in the nav bar or elsewhere within Merchant or from a static page. You can also easily use a http link format for launching the Contact Manager form from static pages or within Merchant. Assign the inquiry. The Contact Manager allows you to assign the contact record to a specific technician or department with ease. That technician can then find their active contacts easily. User interface look and feel. The Contact Manager form characteristics are controlled from the module's admin configuration screen. At the admin level you can change category column button text, optional category column button image, email subject, email to address, contact screen title, customer email prompt, customer inquiry prompt, background color, font face, font size, font color, message for the submission form, send button text, and optional send button image. Even for the html novice, the form's characteristics are easily altered in admin. In Merchant 5.x you can go a step farther if you are familiar with the store morph technology (SMT) and page template editing by fully customizing every aspect of the form. With the Merchant 5.x built in SMT you can make changes to the page and even rollback changes if you don't like what you see. Customer can choose department. The module allows the customer to select the target to send the inquiry to with a select list option. This expedites the delivery to the specific technician/department's email address. As with the uncompiled version, the email addresses are hidden from email harvesting spammers. Field inclusion and validation. Department codes, descriptions and email addresses are configured through admin. The standard collection fields are name, email, subject, department, and inquiry. However, you can also have an unlimited number of extra fields in the form. These fields can be required or optional. If required and the customer does not provide a response, the form will validate and redisplay so the missing info can be supplied. What extra fields you create and use is dependant on how you will use this contact form; e.g. requests for info, pricing, availability, product details, billing, shipping, or even for customer surveys prior to checkout. Autoresponse receipt verification. When the customer submits their inquiry, the module can optionally send them an autoresponse that you have received their inquiry and how soon you will get back to them. That autoresponse email is composed and customized by you through the admin panel. You can also include the contact tracking number in the subject of the contact emails and responses, e.g. [EP #925]: How do I..... Searchable contact records. The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender. The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed. | |
| Screen shot showing contact search screen |
 | Screen shot shows results of search in admin |
 | Easy configuration for user interface screen |
 Price: $27.50 Upgrade Cost: $0
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A complete system for managing your customers, orders, inventory, purchase orders and more! Designed and priced for small-to-medium size ecommerce stores.The Stone Edge Order Manager will save you time with every order you ship. It is a feature-rich program that helps you manage your orders, your customers and your inventory. The Order Manager simplifies the entire fulfillment process. It brings your data in-house where you can manage it securely and conveniently on your own PC or LAN.- Includes Miva Merchant Module that lets you download and import your latest orders with one button click in the Order Manager.
- New Features for Miva Merchant Users:
 - Download Inventory data from Miva Merchant into the Order Manager
- Download Customer data from Miva Merchant into the Order Manager
- Synchronize inventory quantity-on-hand data in either direction between Miva Merchant 4.x stores and the Order Manager
- Real time inventory tracking with Miva Merchant 4.x stores! Whenever you sell, return, exchange or receive inventory in the Order Manager, the change in quantity-on-hand will be reflected in your Miva Merchant store within seconds!
- Import and export inventory data in text files compatible with Phosphor Media's StoreMan program
- Builds a searchable customer list.
- Subtracts items sold from your inventory. Marks items as backordered when necessary.
- Prints customizable pick lists and order summaries.
- View Orders screen makes it easy to search for and review orders.
- Quick and easy handling of backorders, returns, exchanges, adding or deleting line items, changing a SKU or quantity, etc.
- Can convert products with order attributes (color, size, etc.) into "Sub SKUs" for inventory tracking of specific item sold.
- Includes support for Authorize.Net and Verisign credit card processing. Capture payments that were pre-approved in your Web store. Process other sales, credits, voids, etc. with two or three clicks on our Virtual Credit Card Terminal.
- Prints customizable Invoices, Packing Slips and Shipping Labels.
- Automatic and manual emailing to customers and vendors. Includes powerful "email merge" system with user-definable mail merge templates and easy-to-use template editor.
- Interfaces with UPS Online WorldShip, Fedex QuickShip, Postal Package Partner and other shipping programs.
- Automates drop-ship purchase orders.
- Creates re-stocking purchase orders. Supports barcode scanners for receiving inventory.
- FIFO accounting system tracks value of inventory value.
- Includes Manual Orders screen for entering orders that arrive by phone, fax, etc.
- Includes Point-of-Sale screen for orders from walk-in customers. Supports barcode scanning.
- Extensive report menu includes a wide variety of reports for accounting, inventory, sales management, etc.
- Easy export of customer information for bulk-emailing. Includes powerful selection methods.
- Many more features that have been requested by merchants like you since we introduced the Order Manager in 1999!
- A fraction of the cost of Mail Order Manager (MOM), and better suited to small-to-medium merchants.
- Buy with confidence - 30 day money-back policy.
At $995 the Order Manager is easily affordable for most Miva merchants. The price includes the Miva module that lets the Order Manager download orders directly from your store, and a license for up to 5 users at one location. If you own more then one Miva Merchant store, you can use one copy of the Order Manager to manage all of them.The Order Manager is an open-source program written in Microsoft Access. It is designed for easy incorporation of custom reports. Most merchants will find that it has all the features they need to manage their on-line, phone, mail order and Point-of-Sale sales. For those merchants with special needs, Stone Edge also offers reasonably priced customization services.Price: $995 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
3.x, 4.x, 4.14-4.24x (Available Compiled)
Other Module Compatibility: N/A From: Order Management Applications and Modules
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Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status
- EOD contains links to the order edit screen for easy viewing of an individual order
- EOD display of products sold summary reports
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR for mass editing/importing or to interface with your office backend
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and product lists
- Order status history can use default or store built template
- Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can view their order status and shipping tracking by entering their order number and email
- Customers can have one click re-order from invoices in the current orders
- Auto-assign customer membership to price groups based on their order total history
Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:- Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
- Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
- Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
- Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
- Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
- Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
- Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:- Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
- Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
- Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
- Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include: - Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
- Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
- Follow-on Contact - generate after sales communication at pre-determined points of time in the future
- Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.Price: $40.00 Upgrade Cost: $0
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5.x+
Other Module Compatibility: N/A From: Order Status Modules
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This module provides your customers with the opportunity to add products to a Wish List. This permits them to later return to your store to view, add, and edit the list. They can send email to their friends prompting them to visit your store and view their wish list. Other customers can search the wish lists for the lists of their friends, hopefully with the intent of buying something for them, and send email to others to recommend that they visit your store and start a list. The admin interface provides the merchant with the ability to view the current customers with wish lists (searchable by wish list contents and customer data) and to view the contents of each list. The entire wish list can be deleted from within admin as can individual products in the list. If a product being added to a wish list has attributes, the customer will be prompted to select the attributes (but not required to) before the product is added to the list. If the customer is not logged in when they attempt to add the product to their list, they will first be prompted to log in and will have the opportunity to create a new account. The module adds new Merchant pages on which the customer can view their your own wish list and search for the wish lists of others. Links to both of these pages can be provided in up to 13 different positions in the navbar and in the category tree. The link by which the customer adds the product to their wish list can appear on up to 11 different positions on the product display page. The link text and/or image used for each of these links is separately configurable. When a customer searches for wish lists, the wish list "owner's" first name, last name, email address, login, city, state, and zip code are all searched. The merchant has the option of making the wish list "opt-in only" by providing the customer with a checkbox on the customer account page to enable a wish list (the text of the prompt is configurable). If a customer chooses not to opt-in to the wish list, they will be able to add/edit/view their own list but it will not appear in searches by other customers. They can still email their friends and provide them with a link to their wish list. An expiration period can be set for the wish lists. If no activity takes place in a configurable time period (ie. no products are added) the lists can be purged from within admin. The format of all of the pages is completely configurable with tokens. The customer can be permitted to edit the quantity of the items in their wish list, add a note, and delete individual items. The format of the page on which the customer views their own wish list and on which they view the wish list of others are separately configured to provide the customer with the additional ability to edit their list. From the page on which the customer view their own wish list, they can send an email to their friends to let them know about their list. From the page on which the customer searches for the wish list of others, they can send an email to invite their friends to start a list. The content of both of these emails is completely configurable from within admin and use tokens to represent store and customer data. The header, footer, background image, title, and background color of each new page added by the module are separately configurable from the module's administration interface. Versions 2.x, 3.x Available! Price: $80 Upgrade Cost: $48
Upgrade Terms (If Any): Upgrade Pre-Sept 15 $48 Post $0
Compatibility: OpenUI Versions:
2.x, 3.x, 4.x, 4.14-4.24x (Available Compiled)
Other Module Compatibility: N/A From: Gift Wish Favorites List Modules
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The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation and even vendor specific notification.
Features: (some features are only in the compiled version)
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Include coupons or promo codes when specific products ordered
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form template layout emails with embedded tokens
- HTML or text email formatting
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones
- Open architecture so that other events can also trigger an automated response
- Send a welcome email before the order completes and include a promo code
- Include 3rd party data with tokens, e.g. Addendum responses
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails
- MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used
In admin, you create one or more template emails. Each
template can be different, i.e. what it displays, how the
data is oriented on the screen/paper, and what product(s)
triggers the autoresponder. Most responses are triggered
by the product codes purchased. Some example uses:
- Email to any of your
drop-ship manufacturers listing the Ship To
address and the products to be shipped if using real time credit
card authorization. The module will sort out which drop shipper gets which emails, including listing the products to be shipped. You can still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processing verified the charge, then forward to the drop shipper. This would save hand entering the order. In addition to the email, an archive flat file is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
- Email to Ship To or Bill To or both thanking them for
a
donation to your sponsored charity on your site.
- Email to
your shipping department listing Ship To address
and products ordered if using real time credit card
authorization. Products section can be torn/folded to
result in a shipping label with your company address included. If not using real time authorization, use the pending mailbox technique similar to the drop shipper scenario above.
- Email a
promo coupon code if a customer purchases a specific
product or from a list of products
- Email service, warranty, shipping and contact information on
specific products or
product lines
- Send an email to your cell phone's text messaging
when orders are placed in your store (requires a cell phone
plan that assigns an email address to your phone)
- You own a mall with multiple stores within the mall. Those
store owners rent the stores from you for a percentage of
their gross. Use mail manager as an audit tool to track their
sales. In addition to the autoresponse email, mail manager
produces a flat file with order ID, date, product name,
product code, quantity, price for each, and price extended.
Periodically retrieve that flat file and import into a spreadsheet
for easy analysis.
With compiled Merchant, the included Mail Manager Report
module can display the contents of that flat file
through admin. It can filter the report by specific time
periods (daily, weekly, monthly) within reason. The limits
of your PC or server may prevent very lengthy reports for
excessively long time periods. It can also limit the
report to only one product code. Since the templates can
be designed for each vendor, you can create individual
vendor flat files with a corresponding report for each
vendor.
- Literally, you can have a different autoresponder for every
product in your store.
However, Mail Manager has a somewhat open architecture so that other events can also trigger an automated response. For example:
- Send a
welcome email before the order completes, but after
the customer completes the registration process (for those that
create an account)
- Send a thank you for
rating a product (using our Rate This system)
along with a coupon code for taking the time to do so
- Essentially any event in the mmui, oui or even another third party module can trigger an email which you write for the
particular event
-
You can use the
ifvar script or var token in these "other event" emails. For example, generate a unique
coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now. If you don't have an account with us yet, sign up and you'll see how it works.
As you can see, the uses of this Mail Manager are quite
diverse. Some of the variable features configured through
admin for each template are:
- Show or hide any of the data elements
- Orient your email either
horizontally or
vertically
-
In the compiled version is a free form template using an
extensive list of
tokens and mini-scripts to customize the emails that
are sent at the time of order completion. They can vary
from mimics of the standard
merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell
phone emails. The emails can be plain text or HTML formatted emails for better readability. You can change the fonts, colors, layout and even add images to your confirmation and notification emails. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template.
- Customize your email and store's physical address
- Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
- List full or partial Ship To and/or Bill To address
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
- Restrict email to a specified list of countries, thus allowing for language specific emails
- Write a different body for each of the email templates you add
- List
products and prices or just the
products without prices
- Link to one or more product codes or entire inventory with wildcard
- No need to go to each product to link the email, a copy and paste from a flat text file will add hundreds instantly
I'd be surprised if you find that this capability
exists anywhere in any mid-priced shopping cart system.
Autoresponders that fill in the blanks are one thing, but
this is a store owner, pre-planned autoresponse for a
specific product. Within your store, you could have dozens
of different responses (individual or grouped) or a
wildcard response for all of the products. You can use it
to make connections not directly related to sales, yet
linked to a specific sale.
- Customer buys a kayak from your store. Tell them about
the kayak camp 20 miles from your store and give them the 800 number of the guy with the info about a big get together next month.
- Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery in hopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted,
intelligent autoresponders are designed to increase your store's
business and decrease the amount of time employees spend on sending out product specific, followup emails.
MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used. Thus, module conflict does not occur. The pre-formed templates are easy to configure and do not require programming experience. In the compiled version of Merchant (4.14 and newer), you
also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents. Price: $45 Upgrade Cost: $0
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Compatibility: MMUI/OpenUI Versions:
4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Customer Management Support Modules
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Sales, support and other inquiries between you and your customers are seemlessly integrated into your Miva Merchant store. Features:
- Easily integrate customer contact and inquiries
- Hide your store's email addresses from spammer email address harvesters
- Change the email address you want inquiries to go to through the admin panel
- Launch the contact manager from Merchant or from a static page
- Use a form or link to launch the contact manager
- Assign the contact record to a specific technician or department with ease
- Customer can select the target to send the inquiry to with a select list option
- Contact is logged and is not effected when email servers are down
- User interface is controlled from a merchant admin configuration screen
- Department codes, descriptions and email addresses are configured through admin
- Admin section allows you to search one one or more criteria to find messages
- Edit the status and/or respond to the sender
- Under Store Notifications, you'll see a quick summary of pending messages
Feature Details.
This module keeps your store's email address out of view of spammer email address harvesters. It also allows you to easily change the email address you want inquiries to go to without editing html pages. You can launch the contact manager form from a button in the category column or from a static page. You can also use a http link format for launching the support manager form from static pages or within Merchant. The contact manager allows you to assign the contact record to a specific technician or department with ease.
The contact manager form characteristics are controlled from a merchant admin configuration screen. At the admin level you can change category column button text, optional category column button image, email subject, email to address, contact screen title, customer email prompt, customer inquiry prompt, background color, font face, font size, font color, message for the submission form, send button text, and optional send button image. The customer can select the target/department to send the inquiry to with a select list option. This expedites the delivery to the specific techician/department's email address. As with the uncompiled version, the email addresses are hidden from email harvesting spammers. Department codes, descriptions and email addresses are configured through admin. The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender. In the Main admin screen of Merchant 4.x, under Store Notifications, the module provides you with a quick summary of how many messages are Pending. Upon clicking the link for Contact Manager, a popup window displays the subject and message ID of all pending contact messages. Price: $25 Upgrade Cost: $0
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Compatibility: OpenUI Versions:
4.14-4.16x (Availalble Compiled)
Other Module Compatibility: N/A From: Customer Management Support Modules
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