Miva Merchant Modules and Applications Search
Search for custcredit - Miva Merchant Modules and Applications in Our Directory
Miva Merchant Modules and Applications SearchSearch for custcredit - Miva Merchant Modules and Applications in Our Directory |
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Miva Merchant Modules » Searching For 'custcredit' |
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| Found 6 Modules or Applications that might fit the bill Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules. |
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1 Customer Credit Copernicus / Miva CentralThe CustCredit module allows you to offer store credit to your customer for returned items. The credit is tracked with the customer’s account and is automatically applied to the next purchase when the customer checks out, simplifying your returns process and minimizing credit card charges for refunds.
Example Usage: A storefront that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The storefront owner solved this problem with the Copernicus Shipping SuperMod!) Well, the storefront owner purchased a batch of jelly beans from a discounted wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! The storefront owner did not know that he was sold stale jelly beans and now all of his customers are receiving stale jelly beans!! This is a storefront owner’s nightmare! The storefront owner wants to issue store credit to his customers rather than refund the money for the stale jelly beans. He wants his customers to be able to come back to his storefront and place new orders that allow them to access the store credit they received as a result of the stale jelly beans. Therefore, the storefront owner invests in the Copernicus CustCredit module and can customize his storefront to offer store credit for returns. Thus solving his returns problem.....if only that wholesaler would take the stale jelly beans back....... SPECIFICATIONS & TECHNICAL NOTES Please note this module requires OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled). When used alone, that is, without the Copernicus Returns Processing system, you must manually enter the credit information from your customers. When used in conjunction with our Returns Processing system, you can provide store credit automatically as a method of refunding your customer for a return. [Product Manual] [Marketing Brief] Price: $99.95 Upgrade Cost: $49.95
Upgrade Terms (If Any): N/A From: Customer Management Support Modules Rating: (0.00) Votes: (0) Hits: (965) Reviews: Bookmark Customer Credit <-- Just click this link and then add to your favorites! Back to Top2 Customer Return Copernicus / Miva CentralThe Copernicus CustReturn module provides your customers with the ability to request a product
return via your storefront. The return request can be processed in the Miva Merchant admin and
your customers can view the status of the return request.
Example Usage: A storefront that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The storefront owner solved this problem with the Copernicus Shipping SuperMod!) Well, the storefront owner purchased a batch of jelly beans from a discounted wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! Through his storefront, he wants to accept requests for returns and he wants to automatically approve all returns due to “stale jelly beans.” He installs the Copernicus CustReturn module and immediately he is offering his customers an easy way to handle the stale jelly bean problem! He has a standard returns request form for his customers to fill out on his website. He can decide whether to approve or decline all other returns; but since he knows about the stale jelly bean problem, he has configured this return reason for auto-approval. So he’s in complete control of the process; yet, expediting the returns for his customers who have suffered from the stale jelly bean shipment. He also wants to offer store credit so customers can order a new package of fresh jelly beans. He’s installed the CustCredit module to integrated the returns and customer credit process for his customers. His customers can come back to his website to find out about the approval of their return request and purchase another package of jelly beans using their customer credit. SPECIFICATIONS & TECHNICAL NOTES When using this module alone, that is, without any other Copernicus products from the Customer Service Suite, you can receive return requests through the return request screen and approve or decline the requests through the Merchant admin. When used with the other Customer Service Suite modules from Copernicus, it provides a robust returns tracking system. When used in conjunction with the CustRMA module, you can accept returns through your website, approve or decline the return, attach an RMA tracking number to the return and then track all communication regarding all aspects of the RMA through the Merchant admin. When used in conjunction with the CustContact module, your customer can submit a returns request through your website in the return request screen and that request is transferred into the mini-help desk. All related communication is tracked through the Merchant admin. When used in conjunction with the CustCredit module, the store owner can accept a request for a return through the return request screen, approve or decline the request, and issue a store credit for the items returned. The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution. [Product Manual] [Marketing Brief] Price: $129.95 Upgrade Cost: $64.95
Upgrade Terms (If Any): N/A From: Customer Management Support Modules Rating: (0.00) Votes: (0) Hits: (846) Reviews: Bookmark Customer Return <-- Just click this link and then add to your favorites! Back to Top3 Customer RMA Number - CustRMA Copernicus / Miva CentralThe CustRMA module provides an administrative interface for handling the returns process. Store
administrators can manage product returns, track RMA numbers, and identify the credit method
for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed.
Example Usage: A store that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The store owner solved this problem with the Copernicus Shipping SuperMod!) Well, the owner purchased a batch of jelly beans from a discount wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! The store owner is upset by this, and wants to make it easy for his customers to return the stale jelly beans. He also wants to make sure that all of the packages of jelly beans are returned before he issues store credit to the customer. The supplier who shipped the stale jelly beans will replace the 200 pounds of jelly beans with fresh jelly beans if all of the stale ones are returned. Therefore, the storeowner must meticulously track the return of all of the packages of stale jelly beans. He installs the Copernicus RMA Tracking module and instantly he is tracking every package of jelly beans that are returned. He can track each package of each order, assign RMA Tracking numbers to assure proper accounting of each package and knows exactly when a return is completed. Since he also wants to please his customers, he has installed the Copernicus CustCredit module so that instantly upon closure of the RMA tracking ticket, the customer receives store credit for the return and can purchase new packages of fresh jelly beans. SPECIFICATIONS & TECHNICAL NOTES When using this module alone, that is, without any other products from the Customer Service Suite, you create the returns and inform your customers of the RMA Tracking number and any updates throughout the return process. When used with the CustReturn and CustContact modules, this becomes a robust returns tracking system. When used in conjunction with the CustReturn module, you can accept returns through your website, approve or decline the return, attach an RMA tracking number to the return and then track all communication regarding all aspects of the RMA through the Merchant admin. When the CustRMA module is used in conjunction with the CustContact module, you can track the communication regarding the RMA Tracking number through the mini-help desk. This way, all communication regarding the return is documented and can be referenced as necessary throughout the return process. When used in conjunction with the CustCredit module, the store owner can track the return and automatically provide a store credit to the customerupon successful closure of the RMA. The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution. [Product Manual] [Marketing Brief] Price: $149.95 Upgrade Cost: $74.95
Upgrade Terms (If Any): N/A From: Customer Management Support Modules Rating: (0.00) Votes: (0) Hits: (891) Reviews: Bookmark Customer RMA Number - CustRMA <-- Just click this link and then add to your favorites! Back to Top4 Returns Processing Copernicus / Miva Central |
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