Miva Merchant Modules and Applications Search
Search for custcontact - Miva Merchant Modules and Applications in Our Directory
Miva Merchant Modules and Applications SearchSearch for custcontact - Miva Merchant Modules and Applications in Our Directory |
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Miva Merchant Modules » Searching For 'custcontact' |
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| Found 5 Modules or Applications that might fit the bill Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules. |
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1 Customer Contact Copernicus / Miva CentralThe CustContact module is a mini-help desk system specifically designed to work with your Miva Merchant storefront. It provides customers a “Contact Us” page that they can use to send you messages that are categorized, tracked and can be responded to – all through the Merchant admin. Customers can view the history of their communication with you and view any updates since they last logged on.
Example Usage: A storefront that sells cakes and jelly beans online has seen a surge in customer communication and cannot keep up with all of the requests. Unknowingly, the storefront owner missed a few questions that came in over the holidays through his website. There were three new customers who had contacted him asking questions about his cakes. Since he never answered the questions that these new customers were asking, he lost them as customers. Now they buy jelly beans from their local grocery store and ship them through Mail Boxes etc. The worst part of this story is that he didn’t even know that he lost these new customers. Then, the storefront owner learned about the CustContact module from Copernicus. He learned about a whole new way to keep track of customer communications. His customers and potential new customers can log onto his “Contact Us” page and he knows every question and response. He’s never been more confident of his ability to keep track of his customer communications! Please note this module requires Miva Merchant version 4.12 or higher, and OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled). [Product Manual] [Marketing Brief] Price: $99.95 Upgrade Cost: $49.95
Upgrade Terms (If Any): N/A From: Customer Management Support Modules Rating: (0.00) Votes: (0) Hits: (974) Reviews: Bookmark Customer Contact <-- Just click this link and then add to your favorites! Back to Top2 Customer RMA Number - CustRMA Copernicus / Miva CentralThe CustRMA module provides an administrative interface for handling the returns process. Store
administrators can manage product returns, track RMA numbers, and identify the credit method
for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed.
Example Usage: A store that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The store owner solved this problem with the Copernicus Shipping SuperMod!) Well, the owner purchased a batch of jelly beans from a discount wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! The store owner is upset by this, and wants to make it easy for his customers to return the stale jelly beans. He also wants to make sure that all of the packages of jelly beans are returned before he issues store credit to the customer. The supplier who shipped the stale jelly beans will replace the 200 pounds of jelly beans with fresh jelly beans if all of the stale ones are returned. Therefore, the storeowner must meticulously track the return of all of the packages of stale jelly beans. He installs the Copernicus RMA Tracking module and instantly he is tracking every package of jelly beans that are returned. He can track each package of each order, assign RMA Tracking numbers to assure proper accounting of each package and knows exactly when a return is completed. Since he also wants to please his customers, he has installed the Copernicus CustCredit module so that instantly upon closure of the RMA tracking ticket, the customer receives store credit for the return and can purchase new packages of fresh jelly beans. SPECIFICATIONS & TECHNICAL NOTES When using this module alone, that is, without any other products from the Customer Service Suite, you create the returns and inform your customers of the RMA Tracking number and any updates throughout the return process. When used with the CustReturn and CustContact modules, this becomes a robust returns tracking system. When used in conjunction with the CustReturn module, you can accept returns through your website, approve or decline the return, attach an RMA tracking number to the return and then track all communication regarding all aspects of the RMA through the Merchant admin. When the CustRMA module is used in conjunction with the CustContact module, you can track the communication regarding the RMA Tracking number through the mini-help desk. This way, all communication regarding the return is documented and can be referenced as necessary throughout the return process. When used in conjunction with the CustCredit module, the store owner can track the return and automatically provide a store credit to the customerupon successful closure of the RMA. The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution. [Product Manual] [Marketing Brief] Price: $149.95 Upgrade Cost: $74.95
Upgrade Terms (If Any): N/A From: Customer Management Support Modules Rating: (0.00) Votes: (0) Hits: (891) Reviews: Bookmark Customer RMA Number - CustRMA <-- Just click this link and then add to your favorites! Back to Top3 Customer Return Copernicus / Miva CentralThe Copernicus CustReturn module provides your customers with the ability to request a product
return via your storefront. The return request can be processed in the Miva Merchant admin and
your customers can view the status of the return request.
Example Usage: A storefront that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The storefront owner solved this problem with the Copernicus Shipping SuperMod!) Well, the storefront owner purchased a batch of jelly beans from a discounted wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! Through his storefront, he wants to accept requests for returns and he wants to automatically approve all returns due to “stale jelly beans.” He installs the Copernicus CustReturn module and immediately he is offering his customers an easy way to handle the stale jelly bean problem! He has a standard returns request form for his customers to fill out on his website. He can decide whether to approve or decline all other returns; but since he knows about the stale jelly bean problem, he has configured this return reason for auto-approval. So he’s in complete control of the process; yet, expediting the returns for his customers who have suffered from the stale jelly bean shipment. He also wants to offer store credit so customers can order a new package of fresh jelly beans. He’s installed the CustCredit module to integrated the returns and customer credit process for his customers. His customers can come back to his website to find out about the approval of their return request and purchase another package of jelly beans using their customer credit. SPECIFICATIONS & TECHNICAL NOTES When using this module alone, that is, without any other Copernicus products from the Customer Service Suite, you can receive return requests through the return request screen and approve or decline the requests through the Merchant admin. When used with the other Customer Service Suite modules from Copernicus, it provides a robust returns tracking system. When used in conjunction with the CustRMA module, you can accept returns through your website, approve or decline the return, attach an RMA tracking number to the return and then track all communication regarding all aspects of the RMA through the Merchant admin. When used in conjunction with the CustContact module, your customer can submit a returns request through your website in the return request screen and that request is transferred into the mini-help desk. All related communication is tracked through the Merchant admin. When used in conjunction with the CustCredit module, the store owner can accept a request for a return through the return request screen, approve or decline the request, and issue a store credit for the items returned. The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution. [Product Manual] [Marketing Brief] Price: $129.95 Upgrade Cost: $64.95
Upgrade Terms (If Any): N/A From: Customer Management Support Modules Rating: (0.00) Votes: (0) Hits: (846) Reviews: Bookmark Customer Return <-- Just click this link and then add to your favorites! Back to Top4 Customer Management Super Bundle Copernicus / Miva CentralGet our CustContact, CustCredit, CustReturn and our CustRMA for one special price - 20% off the retail price of each module in this bundle! Gives you the ability to track messages from your customers, handle return requests, process RMA #'s and issue store credits to your customers...and track all of the details in between! Price: $440 Upgrade Cost: $220
Upgrade Terms (If Any): N/A From: Module Bundles Rating: (0.00) Votes: (0) Hits: (610) Reviews: Bookmark Customer Management Super Bundle <-- Just click this link and then add to your favorites! Back to Top5 Miva Merchant Tutorials Subscription Doubleplus New Media Marketing / |
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