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Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.

1 WonderDesk Support & FAQ System Design Extend /

WonderDesk is a fully automated web based help desk. It's a Perl CGI-script that easily installs on your website. Replace your support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks.

Features Include:

• "Call" tracking - customers can track the status of their request at any time
• Full admin capabilities - allows multiple technicians to handle requests
• Technician assignment - depending on categories and status, different technicians get calls - and calls can be reassigned to any technician
• FAQ - any issue can be written to an FAQ for a searchable online database
• Logging of EVERYTHING - so WonderDesk can be used to log all phone calls also!

WonderDesk carries NO monthly fees. It is installed on your server. Requires cgi access & telnet for standard version and MYSQL for the SQL version.

There are two plans (see price options). The basic versions require the Wonderdesk logo appear on each page, the option for no logo is available.

Price: $499.50 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions: 2.x, 3.x, 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Customer Management Support Modules
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