Found 592 Modules or Applications that might fit the bill
Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.
The CustRMA module provides an administrative interface for handling the returns process. Store
administrators can manage product returns, track RMA numbers, and identify the credit method
for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed.
Key Benefits Include:
Select items being returned in the
Store Order page in the Miva
admin
Select the credit method for the
return
An RMA Tracking number is assigned
to those items
This number is used in all returns
communication with customer
Grouped items can be assigned
their own tracking number
Check off the returned items as
they arrive; this closes each RMA
ticket as it’s completed
Example Usage: A store that sells cakes and jelly beans
online accepts returns for jelly beans
that arrive stale at the customer’s
doorstep. It does not accept returns for
the cakes that it sells because the
cakes are baked and shipped on the
same day. They are never stale since
they get shipped over night. (The store
owner solved this problem with the
Copernicus Shipping SuperMod!) Well,
the owner purchased a batch of jelly
beans from a discount wholesaler
(whose name will not be revealed
here!) who sold him 200 pounds of
stale jelly beans!
The store owner is upset by this, and
wants to make it easy for his customers
to return the stale jelly beans. He
also wants to make sure that all of the
packages of jelly beans are returned
before he issues store credit to the
customer. The supplier who shipped
the stale jelly beans will replace the
200 pounds of jelly beans with fresh
jelly beans if all of the stale ones are
returned. Therefore, the storeowner
must meticulously track the return of
all of the packages of stale jelly beans.
He installs the Copernicus RMA Tracking
module and instantly he is tracking
every package of jelly beans that are
returned. He can track each package of
each order, assign RMA Tracking numbers
to assure proper accounting of
each package and knows exactly when
a return is completed. Since he also
wants to please his customers, he has
installed the Copernicus CustCredit
module so that instantly upon closure
of the RMA tracking ticket, the customer
receives store credit for the return
and can purchase new packages
of fresh jelly beans.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that
is, without any other products from the
Customer Service Suite, you create the
returns and inform your customers of
the RMA Tracking number and any updates
throughout the return process.
When used with the CustReturn and
CustContact modules, this becomes a
robust returns tracking system.
When used in conjunction with the
CustReturn module, you can accept
returns through your website, approve
or decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When the CustRMA module is used in
conjunction with the CustContact module,
you can track the communication
regarding the RMA Tracking number
through the mini-help desk. This way,
all communication regarding the return
is documented and can be referenced
as necessary throughout the return
process.
When used in conjunction with the
CustCredit module, the store owner
can track the return and automatically
provide a store credit to the customerupon successful closure of the RMA.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used
together as a comprehensive customer
service solution.
The Copernicus CustReturn module provides your customers with the ability to request a product
return via your storefront. The return request can be processed in the Miva Merchant admin and
your customers can view the status of the return request.
Key Benefits Include:
“Return Request” web page for
customers to request returns
Optional configuration to allow
customer to explain reason for
return
Merchant admin screen allows
storefront owner to approve or
disapprove request
Auto-approval available based
on reason for return
Results of approval posted in Return
Request web page for customer
to access. Customer must
have an account to be able to access
this information
Approval/disapproval tracked in
Merchant admin
Example Usage:
A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner
purchased a batch of jelly beans from a
discounted wholesaler (whose name
will not be revealed here!) who sold
him 200 pounds of stale jelly beans!
Through his storefront, he wants to
accept requests for returns and he
wants to automatically approve all returns
due to “stale jelly beans.” He
installs the Copernicus CustReturn
module and immediately he is offering
his customers an easy way to handle
the stale jelly bean problem! He has a
standard returns request form for his
customers to fill out on his website. He
can decide whether to approve or decline
all other returns; but since he
knows about the stale jelly bean problem,
he has configured this return reason
for auto-approval. So he’s in complete
control of the process; yet, expediting
the returns for his customers
who have suffered from the stale jelly
bean shipment.
He also wants to offer store credit so
customers can order a new package of
fresh jelly beans. He’s installed the
CustCredit module to integrated the
returns and customer credit process for
his customers. His customers can
come back to his website to find out
about the approval of their return request
and purchase another package of
jelly beans using their customer credit.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that is,
without any other Copernicus products
from the Customer Service Suite, you
can receive return requests through
the return request screen and approve
or decline the requests through the
Merchant admin. When used with the
other Customer Service Suite modules
from Copernicus, it provides a robust
returns tracking system.
When used in conjunction with the
CustRMA module, you can accept returns
through your website, approve or
decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When used in conjunction with the
CustContact module, your customer
can submit a returns request through
your website in the return request
screen and that request is transferred
into the mini-help desk. All related
communication is tracked through the
Merchant admin.
When used in conjunction with the
CustCredit module, the store owner
can accept a request for a return
through the return request screen, approve or decline the request, and issue
a store credit for the items returned.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used together
as a comprehensive customer
service solution.
Hide Prices Pending Customer Approval module Tremendously useful for wholesalers and other store owners who want to limit access to a known, and approved, customer base. Product prices can be hidden until a customer's account has been approved by the store's owner. Access to the site can also be restricted, requiring customers to login. Includes an administrative utility for review & approval of customer accounts and assigning of price & availability groups. Fully compatible with OpenUI OpenTokens and third-party template-based modules.
Professional Version Features:
Price & Availability Groups support integrated into utility module - easily select a price & availability group while approving a customer
Require Customers to login - customers can be required to login (or create an account) before being granted access to anywhere in the store or to the product-related pages
OpenUI OpenTokens fully supported
Compatible with template-based modules, including Viking Coders Category Page Templates & Product Page Templates
Display Attribute-Option prices on Product Display screen
Plus all the features of the Standard Version
Summary of of Standard Version Features:
Multiple modes for hiding prices - prices can be hidden until a account approved or until a customer creates/logs-in to an account.
"Add To Cart" and the "Buy One Now" buttons are also hidden.
Prices & buttons hidden on the Product List, Categories, Search Results, and Product Display screens
Optional, fully-customizable message can be displayed in place of the hidden prices, on the customer accounts screen & on all screens for accounts that are pending approval
Two modules in one - includes a feature-rich administrative utility module for approving and managing customers
"Quick approval" feature for approving new customer accounts
Compatible with compiled Miva Merchant version 4.14 thru 4.2.
OpenUI OpenTokens OpenUI OpenTokens are fully supported.
Template-Based Modules Compatible with template-based modules, including Viking Coders Category Page Templates & Product Page Templates
Requires OpenUI.
Details
The "Hide Prices Pending Customer Approval" module contains a wealth of functionality and customizable options. It's tremendously useful for wholesalers and other store owners that want to limit access to a known, and approved, customer base.
Product Prices Hidden Product prices can be hidden until a customer's account has been approved by the store's owner. Optionally, prices can be hidden until a customer creates or logs-in to an account (without requiring approval of the account).
Buttons Too The product prices - and the "Add To Cart" and the "Buy One Now" buttons - can be hidden on the Product List, Categories, Search Results, and Product Display screens. An optional, fully-customizable message can be displayed in place of the hidden prices.
Require Customer Login Customers can be required to login (or create a new account) before being granted access to the entire store or to the product-related pages (Product Listing, Categories, Search, Product Display & Basket screens).
For instance - The module can be configured to "Hide Prices Pending Approval of Customer Account" and to "Require Login to View Products".
With this configuration:
Customers could access the storefront but would be prevented from accessing the Product Listing, Categories, Search, Product Display & Basket screens. They could of course also access the Login & Create New Accounts screens.
Once the customer logged in or created a new account, they would then be able to view the Product Listing, Categories, Search & Product Display screens, but the prices would be hidden.
Once the account was approved by the store's administrator, the customer would be able to login and view product prices.
Multiple Levels of Price Display & Access Restriction
Display of Prices:
Hide Prices Pending Approval of Customer Account
Hide Price Unless Customer Has Account
Show Prices - (Disables Module)
Access to Store:
No Login Required to Access Store
Login Required at Storefront
Login Required to View Products
Customer Messages An optional & customizable "Customer Account Pending Approval" message can be displayed just below the Miva Merchant header. An optional & customizable message can also be displayed on the Customer Account & Customer Information screens. This can be used to inform the customer of the store's policy for accessing the product prices.
For example: "Approval of customer account is required. Please complete the customer account form. You will be notified by email when your account is approved."
Two Modules In One It's actually two modules - a OpenUI system module and an administrative utility Module. The system module customizes the store's look and feel and limits access to prices. The administrative utility module provides the store owner with the ability of reviewing and approving customer accounts.
It's also a feature-rich, admin-friendly customer management utility.
Choose the way you approve customer accounts - accounts can now be approved using either the standard Customer admin or the administrative utility module.
Quick Approval of Customer Accounts The Approve Customers administrative utility module also has a "quick approval" feature. A store's administrator can quickly search for a new customer by login, email address, or other keyword - then approve the customer with one click.
Admin-Friendly navigation - Sort Customers by newest, by id, or by login. Search by login, name or other keyword. Easily scroll through customer records, choose how many are displayed per page, go to first or last record, approve, edit or delete records.
Integrated Price & Availability Groups Support The store administrator can also assign customers to a price and/or availability group at the same time that accounts are being approved.
Template-based Merchant Notification of New Accounts An optional email notification can be sent to a specified address whenever a new account is created by a customer. The subject, header & message body are fully customizable. The message template has tokens for all customer fields - login, password, shipping info & billing info.
Template-based Customer Notification of Approved Accounts An optional email notification can be sent to the customer whenever their account is approved. The subject, header & message body are fully customizable. The message template has tokens for all customer fields - login, password, shipping info & billing info.
Display Attribute-Option Prices Attribute & option prices on the product display screen.
Fully customizable attribute-option prompt template gives you complete control over their display
Works with all types of attributes, drop-down menus, radio button, checkboxes, text fields & memo fields
Modifies both the Product Display & Missing Attributes screens
Completely compatible with Miva Merchant price groups
The Returns Processing module provides an integrated Returns Processing system for your Miva Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the Miva Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.
Key Benefits Customer Benefits:
“Return Request” web page for customers to request returns
Customer chooses from a drop down list the order number for which the return is requested.
Customer selects the products in the order for which the return is requested.
Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
“Return History” web page for customers to track return process
Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)
Storeowner Benefits:
Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
Store owner receives an email when a new Return Request is initiated by a customer
Store owner can approve or disapprove return requests
Auto-approval available based on reason for return
If return request is approved, RMA ticket is automatically created to track the return of items from the order
Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
Storeowner can edit the RMA number so that it matches internal systems
Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
Storeowner checks off items in the RMA as they arrive back at the store
Storeowner can change the dollar amount of refund/credit for the return
RMA automatically closes when all items have been checked off as received
Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.
Product Requirements: Miva Merchant: 4.12+
This product may be used with the following user interfaces:
MMUI
MMUI with Dynamic Templates (provides additional functionality to the module)
OpenUI
OpenUI with OpenUI SuperMod (provides additional functionality to the module)
For installation/upgrade services, please contact Copernicus
Try this product out for FREE on Miva Mia -- send a request to sales@cbstech.com for your free product distribution for use on Miva Mia. Be sure to let us know if you need an uncompiled or compiled version of the module. For more information about Miva Mia, available for FREE download from Miva Corporation, please visit: Miva.com
Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Order status updated in admin including tracking numbers and admin notes - Bulk update several orders' status with a single click - Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled - End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - EOD display of products sold summary reports - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Order status history can use default or store built template - Customers can view their invoice within current orders from the order status history or the link in the confirmation email - Customers can view their order status and shipping tracking by entering their order number and email - Customers can have one click re-order from invoices in the current orders - Auto-assign customer membership to price groups based on their order total history
Feature Details. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
Improved navigation in the "Approve Customers" administrative utility module - including a quick link to the most recent customer record.
Choose the way you approve customer accounts - accounts can now be approved using either the standard Customer admin or the "Approve Customers" administrative utility module.
New options for the Merchant Notification and Customer Notification email messages û the inclusion of the Customer billing and shipping fields is now optional.
Details:
The "Hide Prices Pending Customer Approval" module contains a wealth of functionality and customizable options. It's tremendously useful for wholesalers and other store owners that want to limit access to a known, and approved, customer base.
Product Prices Hidden Product prices can be hidden until a customer's account has been approved by the store's owner. Optionally, prices can be hidden until a customer creates or logs-in to an account (without requiring approval of the account).
Buttons Too The product prices û and the "Add To Cart" and the "Buy One Now" buttons û can be hidden on the Product List, Categories, Search Results, and Product Display screens. An optional, fully-customizable message can be displayed in place of the hidden prices.
Two Modules In One The module is actually two modules û a OpenUI system module and an administrative utility Module. The system module customizes the store's look and feel and limits access to prices. The administrative utility module provides the store owner with the ability of reviewing and approving customer accounts. It's also a fully-functional and user friendly customer management utility.
Quick Approval of Customer Accounts The administrative utility module also has a "quick approval" feature. A store's administrator can quickly search for a new customer by login, email address, or other keyword û then approve the customer with one click.
Merchant Notification of New Accounts An optional email notification can be sent to a specified address whenever a new account is created by a customer. The subject and header of the email message are customizable.
Customer Notification of Approved Accounts An optional email notification can be sent to the customer whenever their account is approved. The subject and header of the email message are customizable.
Multiple Levels of Access Restriction The store's owner can select from three different modes.
Hide Prices Pending Approval of Customer account
Hide Price Unless Customer Has Account
Show Prices - (Disables Module)
Customer Messages An optional & customizable Customer Account Pending Approval" message can be displayed just below the Miva Merchant header. An optional & customizable message can also be displayed on the Customer Account & Customer Information screens. This can be used to inform the customer of the store's policy for accessing the product prices.
For example: "Approval of customer account is required. Please complete the customer account form. You will be notified by email when your account is approved."
Many More Customizable Options
Mode
Customer Message (displayed on Customer Account & Customer Information screens)
Price Message (displayed in place of price)
Account Pending Message (message displayed if customer's account is pending approval)
Merchant Email Address (for receiving notifications of new accounts)
Send Merchant Notification (if checked, merchant will receive email notification when new customer account is added.)
Merchant Email Subject
Merchant Email Header
Include Customer Info in Merchant Notification Email
Send Customer Notification (if checked, customer will receive email notification when new account is approved.)
Customer Email Subject
Customer Email Header
Include Customer Info in Customer Notification Email
Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice.
Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers - Unlimited number of templates for the status change emails - Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date - EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order - Run a Stock Level Report (SLR) to determine which items are nearing depletion - Editable interface to change the inventory levels of all/any products in the SLR - Export the SLR for mass editing/importing or to interface with your office backend - Immediately visible when you log into admin is the number of pending orders - Annotate progress updates from multiple departments within the order record - Progress is visibile to other admin entities within your store at all times - Customers can view their order status history including tracking links and product lists - Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can have one click re-order from invoices in the current orders
Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.
In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with this internal inventory management (IM) system to improve the overall IM usability.
In the administrative interface:
Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
Display the number of status = "pending" orders in the main admin screen, Store Notifications section, so pending orders are immediately visible when you log into admin. A convenient popup shows order numbers and dollar total of each.
Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).
From the customer account record:
Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.
Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
Follow-on Contact - generate after sales communication at pre-determined points of time in the future
Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails
OpenUI required. This module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen.
The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation, vendor specific notification, and even cell phone emails. It also can send welcome emails when a new customer account is created. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Autoresponder - specialized emails at the completion of the order - Merchant notification and customer confirmation - Vendor and product specific templates - Can limit sending based on a specific attribute/option code for a product - Include coupons or promo codes when specific products ordered - Optionally require an input to allow the email, e.g. a response from Addendum - Easy to use checkbox configuration of vertical or horizontal layout emails - Highly configurable free form template layout emails with embedded tokens - HTML or text email formatting - Archive flat file is created for each template, easily track sales activity - Mail Manager Report module can display the flat file contents by time period or product - Ship to, bill to and other email addresses for each template - Send emails to your company's internal departments, e.g. shipping - Emails to web enabled cell phones as abbreviated messages - Open architecture so that other events can also trigger an automated response - Can resend emails when the customer knows and enters their order number and email address - Use render token to send an email from any pagein the store - Send a welcome email before the order completes and optionally include a promo code, customer login and password - Include 3rd party data with module tokens, e.g. Addendum responses - Display shipping and payment invoice messages - Create packing slip and label emails - Ship to country address formatted according to the applicable country's postal recommendations - Restrict email to a specified order dollar value range, reward big spending customers with a coupon - Restrict email to a specified list of countries, thus allowing for language specific emails
Feature Details. In admin, you create one or more template emails. Eachtemplate can be different, i.e. what it displays, how the data is oriented on the screen/paper, and what product(s) triggers the autoresponder. Most responses are triggered by the product codes purchased. Some example uses:
Email to any of your drop-ship manufacturers listing the Ship To address and the products to be shipped if using real time creditcard authorization. The module will sort out which drop shippergets which emails, including listing the products to be shipped. Unlike some other vendors' drop ship notification modules, this one only includesthe products belonging to the associated drop shipper. Thus a drop shipper doesnot see the products being supplied to the customer by other drop shippers when the order contains multiple product sources. Youcan still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processingverified the charge, then forward to the drop shipper. This would savehand entering the order. In addition to the email, an archive flatfile is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
Email to Ship To or Bill To or both thanking them for a donation to your sponsored charity on your site.
Email to your shipping department listing Ship To addressand products ordered if using real time credit card authorization. Products section can be cut/folded to result in a shipping label with your company address included. If notusing real time authorization, use the pending mailbox technique similarto the drop shipper scenario above.
Email a promo coupon code if a customer purchases a specificproduct or from a list of products
Email service, warranty, shipping and contact information on specific products or product lines
Send an email to your cell phone's inbox when orders are placed in your store (requires a cell phone plan that assigns an email address to your phone).
You own a mall with multiple stores within the mall. Thosestore owners rent the stores from you for a percentage of their gross. Use mail manager as an audit tool to track theirsales. In addition to the autoresponse email, mail manager produces a flat file with order ID, date, product name, product code, quantity, price for each, and price extended. Periodically retrieve that flat file and import into a spreadsheetfor easy analysis.
The included Mail Manager Report module can display the contents of that flat file through admin. It can filter the report by specific timeperiods (daily, weekly, monthly) within reason. The limits of your PC or server may prevent very lengthy reports for excessively long time periods. It can also limit the report to only one product code. Since the templates canbe designed for each vendor, you can create individual vendor flat files with a corresponding report for each vendor.
Literally, you can have a different autoresponder for everyproduct in your store.
However, Mail Manager has a somewhat open architecture sothat other events can also trigger an automated response. For example:
Send a welcome email before the order completes, but afterthe customer completes the registration process (for those thatcreate an account)
Send a thank you for rating a product (using our Rate This system)along with a coupon code for taking the time to do so
You can use the ifvar script or var token in these "other event" emails. For example, generate a unique coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now.
Use a render token to send an email from any page in the store. For example, put it on the product page to send a specific email when a specific product's page is viewed by a customer who is logged in. The email goes to their password recovery address (but could be bill to or ship to address). If you want it sent to a hard coded address, e.g. yours to monitor traffic,you would put your email address in the 3rd parameter of the token. The uses of this feature are endless. Send a coupon to entice customers to buy when they visit specific product screens. Tell them about other products related to the one they just viewed.
As you can see, the uses of this Mail Manager are quite diverse. Some of the variable features configured through admin for each template are:
Show or hide any of the data elements
Orient your email either horizontally or vertically
There is also a free form template using an extensive list of tokens and mini-scripts to customize the emails that are sent at the time of order completion. They can vary from mimics of the standard merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell phone emails. The emails can be plain text or HTML formattedemails for better readability. You can change the fonts, colors,layout and even add images to your confirmation and notificationemails. If your shipping and payment modules are configured withinvoice notices, these can be included in the emails with a token. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create packing slip and label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template. In the free form template you canalso set the time so that it can be offset from the server time,thus display for a different time zone in each of your emails.
Customize your email and store's physical address
Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
List full or partial Ship To and/or Bill To address
Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
Restrict email to a specified list of countries, thus allowing for language specific emails
Resend order emails if the customer knows and enters the order number and email which match the actual order. The form for these two data elements can be placed anywhere you can edit the store user interface, e.g. headers, footers, welcome screen.
You can specify the product code and an attribute/option value that must also be met before the email will be sent. This is particularly useful when the emails are used for vendor notification. A certain product might bedrop shipped by two different vendors and the only difference is the selected attribute/option value.
Insert a "require" token that has to be met before the email will be allowed. As example,have a checkbox using Addendum to ask a customer if they want to be added to a list server (mailing list). Then if they check the box, the "yes" response is sent to Mail Manager. The Mail Manager can then generate a specifically formatted email to activate an email address at your list server, if you have one.
Write a different body for each of the email templates you add
List products and prices or just the products without prices
Link the email usage to one or more product codes or entire inventory with wildcard
No need to go to each product to link the email, a copy and paste froma flat text file will add hundreds instantly
I'd be surprised if you find that this capability exists anywhere in any mid-priced shopping cart system. Autoresponders that fill in the blanks are one thing, but this is a store owner, pre-planned autoresponse for a specific product. Within your store, you could have dozens of different responses (individual or grouped) or a wildcard response for all of the products. You can use itto make connections not directly related to sales, yetlinked to a specific sale.
Customer buys a kayak from your store. Tell them about the kayak camp 20 miles from your store and give them the 800number of the guy with the info about a big get together next month.
Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery inhopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted, intelligent autoresponders are designed to increase your store'sbusiness and decrease the amount of time employees spend on sendingout product specific, emails.
The pre-formed templates are easy to configure and do not require programming experience. For the more experienced, you also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents.
Implement customer product ratings and reviews within Miva Merchant. The module license is for ONE mall. Within that single mall, it can be used in multiple stores without additional license. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Rate with a numerical/verbal score for each product - Review each product with narrative critique - Customers login prior to rate and review - Configurable message if not logged in - All customers can view ratings/reviews without logging in - Limit customer to one rating/review per product - Customer can edit their prior rating/review of the product if logged in - Ratings are averaged and graphically displayed - Graphics display on product and/or expanded search, category and product list screens - Store owner can replace default heart images with their own - Optional email notification to store when new rating is made - Auto-approve or admin approve before allowing display in the store - Admin reports for easy deletion, analysis, and approval - Admin reports to screen, export to flat file, and optionally email flat file to store - Easily remove malicious customer prank ratings - Easily remove all ratings by a specific customer account login - Easily remove ratings/reviews of a specific product code - List all unapproved ratings/reviews for easy approval of one or more - Summary report for all ratings/reviews on a specific product - Summary report for all ratings/reviews by a specific customer - Admin reports with hot links of the customer logins so you can quickly view rater details - Sort the reviews in the order you want them displayed - Module comes with default layout for both the entry form and display - Easily replace the default layout with customizable template entry form and display - Use render tokens for placement of display and/or prompt in the page template screens - Optionally use tokens in the display template for listing the rater's identity - Allow customer to include identity with their email, name, or location (automatically filled in from their customer account) - Exclude specific product codes from being rated - Integrate with the Emporium Plus Mail Manager module to send a promo email to the ratee, thanking them for the rating - Limit number of reviews on the product page with a "more" link to show all - Licensed by domain without need for multistore license if same domain
Feature Details. The purpose of Rate This module is to allow customers (who have signed in) to provide their rating/review of products offered in the store.The module allows a customer one review on each productthey choose to rate/review. They can go back and change their rating and review as it is controlled by their login and password. The average customer rating is displayed graphically with whole or half images. This graphical display can be on the product screen, the category listscreen or both. The default images are hearts, but the mall owner can substitute any graphics he/she wants. Customers can also leave narrative comments about products they wish to review.
All customers, not just those logged in, are able to view the ratings and reviews made by other customers.
In the event that a malicious customer enters prank ratings, the admin interface allows removal of all ratings by specific customers. Since the module has an email alert feature (if turned onby the store owner), you will know what ratings are being left for your products. There is also a report generator to list all ratings on a specific product code or all ratings by a specific customer.
You can also display and/or delete the ratings of a specific product from the individual product edit screen.
Using a render token, place the Rate This button on the product page so that it better fits your desired look. You canlimit the number of reviews which appear on the product page with a "more"link to show all. You can sort the order of the reviews within the product edit screen so that customers see the reviews in the order you want them seen. You can also require admin approval before the rating/review is displayed to customers visiting your store. Admin reports can be displayed to screen, exported to flat file, and optionally email the flat file to the store. The admin rating reports which display the login have a hot link to the customer login so you can quickly view who the rater is.
Configure through admin, the text and tokens in both the display and prompt for this module as they are customizable templates which can replace the default layouts. You can allow the customer to include their email, name, or location (automatically filled in from their customer account) along with the reviews, depending on the demographicyou choose to allow in the store. As example, a typical rating might be Reviewer: John in Anglikon, Switzerland 05/14/2001 Great tool and simple to install
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.
Key Benefits
Save countless hours on order fulfillment tasks Ship accurately and cost effectively Send shipping and tracking notifications Create a professional, lasting impression Seamlessly integrates with your Miva Merchant store.
- Bulk downloading of rates and transit times. - Bulk downloading and printing of live UPS labels. - Supports multiple packages, tokenized reference numbers, and Quantum View Notify. - Supports standard and thermal printers, multi-up label sheets, and combined invoice and labels.
UPS WorldShip
- Directly communicates with WorldShip; no manual import or export required. - Customizable tokenized reference numbers printed on labels. - Supports Quantum View Notify. - Automatically imports service used, shipment weight, total cost, and tracking number after processing.
U.S.P.S. Label Download
- Integrated directly with USPS for downloading live labels (without postage). - Perfect for business with their own postage meters. - Delivery confirmation is free for Priority Mail, and only $0.13 for First Class.
Stamps.com
- Directly communicates with the Stamps.com; no manual import or export required. - Supports stealth postage mode. - Customizable tokenized memo's printed on labels. - Address verification and correction. - Automatically imports tracking number after processing.
Endicia DAZzle
- Directly communicates with DAZzle; no manual import or export required. - Customizable tokenized rubber stamps printed on labels. - Automatically imports tracking number and total cost after processing.
Shipment Creation
- Shipment address pre-filled based on order shipping information. - Create multiple shipments, using multiple carries, for each order. - Product weights automatically downloaded. (eBay and Miva) - Customer-chosen shipping method automatically downloaded. (Yahoo! and Miva) - Quickly enter weights using zero-configuration scale support.
Shipment Tracking
- Integrated UPS and U.S.P.S. tracking for support personnel. - Send bulk email to customers with clickable tracking links. - Tracking numbers automatically imported and saved after processing shipments.
Shipping Labels
- Supports inkjet, laser, and thermal printers (such as Dymo and Eltron). - Print full page shipping labels, or multi-up sheets. - Print all-in-one forms that combine invoices\packing slips and the shipping label. - Print standard Avery (or any brand) address labels using customizable XSL and HTML. - SureSize™ technology ensures every address and graphic fits on every label.
HTML Templates
- Includes email, invoice, packing slip, reporting, and exporting templates. - Customizable, powerful, well-documented XSL template format. - Specify which printer (supports networked printers) and paper tray to which each template should print. - Powerful "conditions" can be embedded in templates.
Invoices & Packing Slips
- Plenty of royalty-free, customizable XSL templates (see the Gallery). - Print pick-lists for warehouse staff to efficiently pack shipments.
Reports
- See exactly what your customers are buying, and how much of it. - XSL template based, completely customizable. - Evaluate various aspects of your business.
Generic Export
- Customizable exporting of any data, to any format. - Export bulk data to .htm, .txt, or .csv. - Easily integrate with your existing software, such as MOM and Great Plains Accounting.
Email
- Integrated email with viewable history for each order and customer record. - Built-in WYSIWYG email editor. - Send email in bulk, with one click. - Send payment requests, shipping notifications, and clickable tracking numbers. - Send invoices, product announcements, and targeted advertisements. - Plenty of included, customizable XSL templates. - Ability pecify a specific email account each template should be sent with.
Order Status
- Customizable order status allows tracking each order through your business flow. - Use with filters to display a running count of how many orders are in each status. - Send emails to customers with order status updates.
Add and Edit Orders
- Add manual orders, such as orders taken by phone. - Add and edit order items, charge details, and notes. - Modify and correct order details when customers call in.
Customer Service
- "Quick Search" fields look up customers and order numbers instantly. - All order information, including notes, status, and tracking information are immediately visible. - Keep customers up-to-date with shipping and status notifications. - Incredible networking support keeps customer service reps and shipping stations constantly synchronized.
Filtering and Searching
- Customizable filters allow you to specify any search criteria you want. - Filter Panel shows each filter as a folder, with a count of matching orders. - Clicking the filter folder instantly displays the matching orders. - Pre-installed filters help you get started right away.
Networking
- Connect all computers to the same ShipWorks database. - Automatic, immediate synchronization yields efficient processes and reduced errors. - Manage customer service and shipping from different locations, while staying connected. - Easy installation and setup.
Miva Merchant
- Batches Panel shows all batches and how many orders in each batch. - Filter the order display by batch. - Automatically detects when orders are moved from batch to batch from Miva admin. - Create batches directly from ShipWorks.
eBay Sellers
- Leave eBay feedback in bulk with customized presets. - Sell all feedback that has been left for you by buyers. - Track checkout status and send bulk payment reminders. - Downloads eBay checkout data, as well as address information entered in PayPal. - Automatically updates your "My eBay" status after processing shipments.
Configurable Interface
- Customize grid column order, sort order, and which columns to display. - Detail panels show all selected order details at a glance, on one convenient screen. - Customize panel size, location, and visibility. - Customize toolbars and context-menus.
Scale Support
- Zero-configuration scale support for serial ports - plug it in, and it just works. - NCI model 7010S (also known as the Stamps.com scale). - Fairbanks scales. - Metler Toledo scales. - Salter Brecknell 7010SB. - Supports the scale models listed above that include a serial port.
Administration
- Simple setup and installation, no knowldege of databases required. - Easily backup and restore all ShipWorks data in a single click. - When setting up networked installations, the main database is automatically detected.
Powerful Database
- Microsoft SQL Desktop Engine (MSDE) provide free with purchase of ShipWorks. - Fast, efficient, and maintains data integrity. - Built on the same engine as MS SQL Server.
This module provides you with the tools you need to let your customers check the status of their past orders. It adds a link (or links, in up to 13 different positions), to the Merchant pages which customers can use to access their order history. The customer is given a display of all of their past orders. They can view the details of any of the orders, and even search them for details. The tracking numbers themselves can be direct links to the shipper's website tracking page, so the customer can check the status of their order with simple click on a link. The merchant, can access a listing of all orders, searchable by customer, date, orderid, shiping status, tracking number, etc., change their status, enter tracking numbers (for orders and even individual products), and have an email sent to the customer notifying them of the change. Shipping labels can be displayed and printed for each order. The format of the shipping label/packing slip is completely configurable using tokens.
The merchant can individually configure many of the features of the module. For example, the status themselves are NOT predefined. The Merchant can configure these to be whatever he wants. Similarly, the "tracking types" can be configured, complete with a URL to use for that type of tracking number. When the tracking number is displayed to the customer, that URL is used to take the customer to the shipper's tracking page. The module comes preconfigured with the URLs for UPS, USPS, and FedEx but adding additional tracking types is simple. The merchant can select to send an email when the status of an order changes. Email can be sent to the customer's billing, shipping, or both, email addresses. Separate text for each type of email can be configured (ie. separate email text can be configured for when the status changes to "shipping", or "back-ordered", or whatever). The email text can include dozens of possible tokens that can be used to represent the customer's details (first name, last name, login, password etc.), tracking status, link to the customer's orders status page (it automatically logs them in), link to the storefront, and many more. The module does not require that the customer be logged in for their order data to be saved. Of course if the customer was not logged in when they placed their order, they won't be able to view the order later.
The module maintains a separate database of the orders which is a duplicate of Merchant's order databases, including the payment and shipping details. So you can delete orders from within Merchant admin, but the customers will still be able to view their past orders. The Order Status orders can be deleted from within the modules admin interface. That interface also provides the ability to search the orders by date, customer, tracking number, tracking type, and status. The order details can be viewed, and tracking status, number, and type, can be set for individual products within the order.
The Shipping SuperModTM provides a complete shipping method control system that allows you to limit what shipping options are available to your customers based on criteria such as shipping address or even what products are being purchased. It allows you to rename and reorder shipping methods in your store, and provides fall-back shipping methods that can be used when no other shipping methods are available– for instance, when online shipping calculators are down.
Key Benefits Include:
Control the text displayed for each shipping method
NEW! Can be used with any user interface module including MMUI
Filter shipping methods available to the customer based on:
Number of items in basket
Subtotal of basket
Day of week
Time Ranges
Availability Groups
Ship-To Country
Ship-To State
NEW! Zip Codes & Zip Prefixes
Weight Minimum/Maximum
Bill-To/Ship-To Match
Uses existing shipping modules
Allows storeowner to constrain shipping methods available for each product in the store. Customers can only checkout of the store when all products in the order have a common shipping method. *
Integrates and shares data with other checkout enhancements from Copernicus
* If you use the Shipping SuperMod and a customer tries to purchase products that cannot all be shipped with the same method, no shipping methods will be available to the customer at checkout because your shipping rules are mutually exclusive and Miva Merchant on its own does not allow multiple shipping calculations in the same order. You can solve this by adding the advanced functionality of the Copernicus CheckOut SuperMod to your store, OR, allow for a "least common denominator" shipping method that is always available for all products. To learn how to do this, go to the Shipping SuperMod FAQ on the Copernicus website.
Example Usage:
A storefront that sells cakes and jelly beans online has a shipping problem. When a customer purchases a cake, the cake needs to be delivered overnight so that the cake is fresh upon delivery. When a customer buys jelly beans – they can be shipped using regular ground shipping since the jelly beans won’t go stale for quite a long time. Since the storefront offers overnight air and regular ground shipping, many customers are choosing regular shipping for their cakes and are very upset when they receive a stale cake 5 days later. The Shipping SuperMod allows the storefront owner to limit the shipping choices given to the customer given what the customer places in his shopping basket. Using the Shipping SuperMod, the storeowner creates shipping constraints on each of the products in the store – thus allowing the cake to only be shipped via overnight air. He allows the jelly beans to be shipped via overnight air or regular ground shipping. If the customer only purchases jelly beans, the customer can have a choice of overnight or regular ground shipping. If the customer chooses just a cake, he is given only the choice of overnight shipping. If the customer has jelly beans and a cake in his shopping basket, his shipping choices are limited to “overnight air” (to guarantee the freshness of the cake) since “overnight” air was created by the storefront owner as the “least common denominator” shipping method (i.e. all products in the store have the option of overnight air as a shipping method.) The customer can checkout of the store since the order has a valid shipping option.
SPECIFICATIONS & TECHNICAL NOTES
Number of items in a basket:
Limit shipping methods available based on the number of items in the basket.
Subtotal of basket:
Restrict the shipping methods available given a threshold for the subtotal of the basket.
Day of week:
Limit the days that a specific shipping method is available (all/weekend/weekdays).
Time ranges:
Limit the time of day that a specific shipping method is available (up to 2 specific ranges).
Availability Groups:
Limit the shipping methods available depending on what “group” the customer is in.
Countries:
Limit the shipping methods available to customers based on their Ship-to country.
States:
Limit the shipping methods available to customers based on their Ship-to state (in the US).
Zip Codes / Prefixes
You can specify that a shipping method is only available to certain zip codes. The zip codes are treated as prefixes; for example, setting a zip code constraint to 349 will only allow the method to be used for zip codes between 34990 and 34999.
Weight Minimum:
Constrain the shipping methods available based upon total order weight minimum.
Weight Maximum:
Constrain the shipping methods available based upon total order weight maximum.
Bill To/Ship To Match:
If the Bill To and Ship To addresses do not match, only allow certain shipping methods.
For complete control of the checkout process the Address SuperMod™, CheckOut SuperMod™ and Shipping SuperMods™ all work together. Each item in the basket can then be shipped to a different address using a different shipping method. Shipping methods available to each address can be filtered based upon the products in the basket, the destination, etc., and shipping for each address line item is calculated individually.
Gives you the ability to track messages from your customers, handle return requests, process RMA #'s and issue store credits to your customers...and track all of the details in between!
Manage coupon addition and redemption functions within a Miva Merchant 5.x storefront with this plugin module. License is for ONE mall. Within that single mall, it can be used in multiple stores without additional license. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features:- Configurable prompt - Configurable action - Configurable redemption - Configurable coupon rejection messages - Uses tokens to place input on pages - Searchable coupon database with pagination - Easy view admin for coupon content and historical usage - Coupon codes can be individually assigned - Import coupon codes from flat file in bulk - Autogenerate unique coupon codes with token - Assign coupon code as a series for affiliate purposes - Global scope or for specific products - Checkout coupons one per order - Instant coupons on product pages, multiple per order - Fixed amount or percentage of eligible products discounting - Specific product eligibility can be scoped to the attribute level - Minimum order level for redemption of checkout coupons - Establish expiration dates - Line item display in basket after redemption - Single use coupons - One per customer coupons - Multiuse coupons (can be limited) - Free shipping coupons - Limit the country, state or zip a coupon can be used for - Combination of free shipping and order discount (% or fixed) coupon - Easy deletion of expired coupons - Coupon report identifies coupon usage
Feature Details. You can add coupons through the standard Miva Merchant admin interface and include usage criteria.
An unlimited number of coupons can be assigned to the store and eachidentified with a coupon code. Once you have added the module to the store, you can add coupons in the Order Fulfillment section of the admininterface. When you select the Add icon, you will have several input fields to fill in. You must enter a unique code for your coupon. Thisis the code that you will give to customers so they can shop and redeemthe coupon. It can be any combination of letters and/or numbers.
You canembed a token in your welcome email or notification emails generated with our Mail Manager (Emporium Plus - Weiland) module. A unique coupon code will be created and is based on the coupon template you designate. You can have an unlimited number of templates and an unlimited number of coupons copied from them. If you are not using our Mail Manager, you can still activate the generator by placing the token in the invoice header. If you are using our Tell A Friend (Emporium Plus - Weiland) module, you can embed the unique coupon code in the emails that customers send when referring their friends to your store. The coupon generation is also useful when it is embedded into the follow on contact emails that our Follow On Contact (Emporium Plus - Weiland) module sends out.
If you have a lot of coupons you want to load into the system quickly,there is a coupon import from flat file module
An optional expiration date can be included which will prevent its useif the date has passed. Enter it in the year, month, day format, eg. 20000724 would be July 24, 2000. If you leave this field blank the coupon will never expire. However, you can still delete it manually through the admin interface.
A fixed value OR percentage discount off the order total is assigned to each coupon. The default is fixed value/price, e.g. $5.00 off the order total. If you put the % sign in the next input field AFTER the value field, it will calculate the coupon value based on the assigned percent of the order total. The %, if used, is entered in the separate field to the right for that purpose. If left blank, the calculation will be based on the fixed value of the coupon. See the note below about restricting discount calculations to specific products instead of the order total. A maximum redemptionvalue can be assigned to each coupon.
Free shipping coupon option. If you enter the letter S in the field to the right of the value field, the coupon will be used to allow free shipping for the entire order. Other criteria for the coupon must be met, e.g. minimum order amount, eligible products, etc.
Optionally, a coupon can be allowed only when an order total reaches a specific amount. For example, you can give a 10% discount when the order total reaches $200 as an incentive or promo. In all cases where a raw value is used, you must make this value equal to or greater than the value of the coupon. If you usethe percent calculation, this value can be any value, including zero.
Based on your state's tax requirements, the coupon can be designated toreduce the sales tax or not reduce it. The coupon's tax effect is onthe order total, not on individual products. For example, in some states, a store coupon reduces the cumulative value of products purchased before the sales tax is applied, hence you would want it to reduce tax. The exception to doingthis is if your products are likely to be non-taxable, making a coupon reduce tax could result in a negative tax calculation. Another type coupon might be the manufacturer coupon. In some states, manufacturer coupons do not decrease the tax liability. You should determine your state's tax requirements before adding coupons to your store.
Coupons can either be used:
multiple times - The coupon can be used at every visit by any customer who shops at your store. This is usually used as a promo to customers,user lists, clubs, etc. They often have a short expiration date to limittheir use. A typical usage might be a special holiday sale, eg 10% offeverything in the store if used by a specified date. This would eliminatethe need for special price groups if the intent is that everybody who hasthe coupon code can use it. In the compiled version you can limit the number of times a multiple coupon is redeemed.
only one time for each customer - The coupon can only be used for one visit per customer. When the same customer shops at your store a secondtime, if he/she uses the same coupon code, it will be rejected. This isprobably the most common coupon and is usually used in print ads or as a promo, eg. "$5.00 off on your next visit".
only one time for a unique coupon code - The coupon can only be used once. Once any customer has used this code, it becomes unavailable for any other purchase. This is often used as a customer relations tool, e.g. "sorry for the inconvenience, please accept this coupon.....".
Global or product related. You can restrict usage of a coupon in your store so that it can be used only if a specific product is ordered. You can list several product codes,any of which in the basket would make the coupon valid if the other requirements are met. Leaving the product code blank means that customers do not have to order a specific product as long as they meet the other requirements the store owner has specified. If you check the box to the left of the product code list, and are using the percentage discount, only those products in the code list will be used in the calculation using the qualifying products subtotal. If you do not check the box, the percentage discount will be applied against the order total. Youcan use a wildcard for the product list, e.g. 1AA* would make all productsbeginning with 1AA eligible for the coupon discount.
Use instant coupons on the individual product pages and for specific products. These coupons are redeemed at the product page and instantly appear in the basket as a line item discount related to a specific product. Unlike the global checkout coupons, customers can redeem multiple instant coupons in a single order. From a marketing standpoint this gives the merchant the opportunity to offer a promo code atthe product level which gives an impending event (expiration of the promo)to encourage sales while not lowering the value of the product with an overtprice discount.
You can restrict the coupon usage down to the attribute level. For example, you can limit the coupon to product codes beginning with 1AA and the attribute "Version" with the specific option value of "4.5". The format for the input would be 1AA*~Version~4.5|
If you precede the product list with a - (minus) character,the coupon will be excluded from use with those products.
You can limit the coupon to be used only if the customer is in a specific zone. You can use ONE of six possible zone limitations for each coupon (ship to: country, state or zip; bill to: country, state or zip).
Appropriate error messages are displayed when coupons don't meet theusage criteria established by the store owner. When the shopper entersa coupon code that is not valid based on the criteria you establish, he/she will see an error message just below the coupon codeinput when the page is re-displayed.
In admin, the coupons can be easily displayed and edited. The couponsare displayed in a table format with configurable number of coupons per page displayed. The entire coupon database is searchable by coupon code or beginning portion of the coupon code.
Expired coupons can be removed from the database (to cut down on disk usage) one at a time or in mass. In admin, you can either put a checkin the remove column and select update or select purge expired coupons, then select update.
A historical database, which can be imported and analyzed in database orspreadsheet software, is maintained on all coupons used. The couponuz.dbfcan be FTPd to your PC for further analysis in MS Access, MS Excel, or other data management software. This could be useful in determining which coupons bring you the most activity. The number of uses for each coupon is also displayed in the admin table.
The coupon usage report module can provide historical data within your admin. You can summarize or list each coupon used for a specific time period. You can also restrict the output to a specific coupon code or a string of characters in a coupon code. This latter is useful when you have assigneda series of coupons to an affiliate or advertising campaign. You can determine how much business was brought in with the coupons from various sources.
The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.
The CustContact module is a mini-help desk system specifically designed to work with your Miva Merchant storefront. It provides customers a “Contact Us” page that they can use to send you messages that are categorized, tracked and can be responded to – all through the Merchant admin. Customers can view the history of their communication with you and view any updates since they last logged on.
Key Benefits Include:
Create a “Contact Us” page that serves as the communications hub for your customers.
Set up header/footer
Develop text displayed on page
Configure look and feel
Receive an email alert when new communication is added
Configure who receives the email alerts
The email can optionally include the body of the message
Send an email to your customer when a new communication is added
Use text and tokens in the header and footer of this email
The email includes a link back to the Contact Us page for the customer to view the new communication
The email can optionally include the body of the message using tokens
Track the communication between you and your customer using the method the customer chooses
Order number
Customer name
Customer Account ID
Control the communications center internally
Set permissions so that only certain employees can view tickets
Reply to tickets from many sections of the admin including customer account and order
Prioritize tickets
Close tickets
Example Usage: A storefront that sells cakes and jelly
beans online has seen a surge in customer
communication and cannot keep
up with all of the requests. Unknowingly,
the storefront owner missed a
few questions that came in over the
holidays through his website. There
were three new customers who had
contacted him asking questions about
his cakes. Since he never answered
the questions that these new customers
were asking, he lost them as customers.
Now they buy jelly beans
from their local grocery store and ship
them through Mail Boxes etc. The
worst part of this story is that he didn’t
even know that he lost these new customers.
Then, the storefront owner learned
about the CustContact module from
Copernicus. He learned about a whole
new way to keep track of customer
communications. His customers and
potential new customers can log onto
his “Contact Us” page and he knows
every question and response. He’s
never been more confident of his ability
to keep track of his customer communications!
Please note this module requires Miva Merchant version 4.12 or higher, and OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled).
The purpose of Power Search is to allow a customer to search one or more fields which are allowed by the store owner. The store owner can choose any fields within the products database and/or the custom product fields (Miva Corp built-in utility module) database to be searchable. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.
Features: - Implements field specific, keyword searching - Uses store morph technology to build templates with version history - Customer selects the fields to search and the sort order they want the results displayed - Search the whole store or limit to one category - Search by all (AND), any (OR), exact phrase, or begins with - Display total found, number of pages, and links to each page when the results exceed one page - Use the same product list layout as original search or alter for your needs - Can limit search to a specific price range - Use in conjunction with the Emporium Plus Tell A Friend module to send searches to a friend - Product page "return to search" link takes customers back to the same search page - View admin log of searched words/phrases for marketing and keyword identification - Maintain compatibility with 3rd party modules which use the MIVA Corp custom product fields - Create pre-defined select list searches on a single field - License per domain/mall
Feature Details. Easily editable templates. The module has five templates which can be used for each section of the search page. The templates have full versionhistory and use standard Merchant 5 template coding for easy update and rollback of changes. Each template is pulled into the location you want it on the search page using a render token. The templates are field selection, category selection,search scope/type, page counter and links, and product list layout.
Search specific fields and sort results. Allow a customer to search one or more fields which are made selectable by the store owner. The store owner can choose, in the admin screen, any fields within the products database or the MIVA Merchant built in custom product fields database to be available. The Power Search module uses a mirror database of your products, custom fields and categories; much like the big search engines use. By creating a mirror before the search is made, many operations to join multiple databases togethercan be avoided, so the customer gets a much faster search. Customers can also sort the results on fields like name, code, price, cost, when they were added to the store, or the default display order the store owner established for productlists. The build of the mirror database goes quite quickly and is a maintenance procedure you will do periodically. The small amount of time you take to build the mirror will save your customers significant amounts of time in their searches vs searches which don't use an optimized mirror database. Buildingthe mirror is not required just because products are added, deleted, or edited; as those processes update the mirror automatically without needing a rebuild. See the install doc for details.
Category selectable. Customers can use the category selector to select just one category to search. The default is to search the whole store. You can use the built in token which lists all categories with one or more products in them oryou can build your own select list of only certain categories.
Multiple search types. The customer can select how they want to search the database. The default is to search for products where all (boolean AND) of the keywords entered are found in the record. The customer can broaden that search so that any (boolean OR) of the words are found in the record. They can search by exact phrase so that the words must appear in thesame order in the record as was entered in the search input. They can also search the fields where the data in the field begins with the search string. This is useful for things like finding all of the products whose NAME begins with a specific letter and allows you to have a list of A-Z links that implement that specific search.
Advanced pagination. The module can display the total number of products found which match the search condition. Additionally, the pagesare numbered, e.g. Page 3 of 20, when results exceed the configurable number of products per page. You can also display alist of page numbers and links to those pages so the customer can jump to the page they want to look at. This pagination is similar to that used in the Emporium Plus Category Manager module.
Product layout template can be customized. In the 'srch' page template, there is a "search results layout". If you are happy with that layout, you can copy and paste the contents of that template into the Power Search module's product layout template. You can then modify the layout in the Power Search admin screen.
Price range searching. While searching the price field might be useful in some cases, a more popular search is price range. Within the searchable fields section, the customer has the option of entering a low and high price to create a range. If left blank, the search will not be filtered by price range.
Tell a friend module interface. If the store is using the Emporium Plus Tell A Friend module, customers can send the search string from Power Search to friends. The link in the email will go to the same page of products that the customer was on when they clicked the Tell A Friend button.
Return to search page link. After going to the product page from a Power Search rendered search, a convenient "return to search" link on the product page can bring the customer back to the original search page.
Search log with admin report. In admin, you can view the log of search words/phrases which your customers have used. This helps you from a marketing standpoint to determine the most sought after products and possibly the need to carry a new product. Additionally, it helps you identify keywords which might be useful to include in the narrative descriptions or the meta tags for search engine submissions and even local searches in your store. As example, while you might have a product called flip flops, customers might be searching for thong sandals (which is the same thing). But if you had not used those words in your description, you may have lost the sale. The log can be purged in the admin screen to reduce its size as desired.
Optimized search of built-in custom product fields. This module does not require that you use a proprietary 3rd party module for the custom product fields. It uses the built-in custom product fields module from MIVA Corp, thereby ensuring compatibility with other 3rd party modules which use those same custom product fields. No need to go down that proprietary datafield path of no return. As example, the Emporium Plus Template Data Feed module can use the built-in custom product fields to populate feeds to just about any search engine and shopping index with those "special" fields those indexes require.
Live examples. We cannot link to our demo Merchant 5 store from MivaCentral so if you'd like to see a couple of the live pages demonstrating searches, please contact us for the link. You can check out the selected field search in our test store which has about 600 products with multiple custom product fields. Try some searches so you can get an idea of search speed.
Pre-defined selectors. The Power Search function can also be used for pre-defined select pulldowns in your store. An example of genre and decade searches are in the lower left column of our test store's storefront screen. It will search a specific field, with store owner pre-defined selections. This same technique can be used for things like manufacturer searches if you have a manufacturer field in your custom product fields.
Liberal licensing. License is for ONE domain/mall. Within that single mall, it can be used in multiple stores without additional licenses.
This module requires that you are using MIVA Engine v5.03 or newer. When you log into admin, you can see which version of the engine is in use in your store.
PIN Fulfillment allows you to automatically issue PIN Numbers to customers when qualifying products are purchased. This module was developed for stores selling calling cards, but can be used for issuing any type of unique code for products, such as license keys, passwords, etc. The only requirement is that each "PIN" number is unique. Optionally, a second configurable field may be used to go along with PIN numbers. It might be used for a phone number, if selling calling cards, or for a password if selling logins/passwords, etc. The labels for both fields are configurable.
PIN numbers may be sent in a separate email and/or displayed in the invoice. Note: displaying on the invoice requires Merchant 4.0 or higher and the OpenUI, MMUI installation instructions for enabling this feature will be provided upon request.
The admin settings allow you to customize the email from address, cc, subject, header, and footer. You can also optionally be auto-notified when PIN numbers are running low for a product.
PIN Fulfillment may also be configured so that PIN numbers are only auto-issued to customers assigned to a particular availability group (by default all orders are auto-approved). If the customer isn't assigned, the orders can be manually approved from an order history console. You can auto-assign customers to the availability group when manually approving orders as well.
You can also setup the module to allow customers to view their PIN order history from the account edit screen. Note: this feature requires Merchant 4.0 or higher and the OpenUI, MMUI installation instructions for enabling this feature will be provided upon request. Additionally, you can set a customer order counter and receive notifications when customers' PIN orders have reached multiples of that counter (for rewarding frequent shoppers with coupons, etc.).
PIN Numbers can be manually added for products via a simple to use console in the edit products screen, or in bulk using the included import module.
An order history database is maintained, and easily viewed with a searchable console (for looking up lost PIN numbers for customers, etc.). The console also features optional search filters for searching by order number, customer name, customer email, product code, and PIN number.
This module will allow you to send customer order confirmation or notification emails optionally by HTML formatted e-mail, in plain text or in plain-text with an HTML page as a file attachment.
The HTML Formatted Customer Confirmation module lets you totally customize the email confirmations to include descriptions, images, and more.
Merchant users and owners often complain about the readability of the notification e-mail. They are not aware of the fact that classical e-mail protocol (SMTP ) does not have any text formatting features. For these reasons, IT professionals use to set their mail clients to display messages in a fixed width font. That allows seeing formatting of such texts like Customer Order Confirmation E-mail, without any hassle.
There is also the possibility to send e-mail messages for example in the HTML format. HTML is supported by all current major mail clients. Among IT professionals, the HTML e-mail is not too popular, because of related security problems in some client versions, because of increasing the transferred data volumes, and maybe because of few other reasons.
However, HTML offers possibilities not available with plain SMTP and the formatting is often requested feature. The way MmHTMLc module implements the HTML format is secure for both sides and the transferred data is only slightly higher than at a plain-text message (in contrary to messages formatted within Outlook or other clients, where the volume may be easily the multiple of the original size).
The store owner may select between HTML, plain-text or a combination of both formats (Plain text in the message body and an HTML page in the file attachment. MmHTMLc allows you to customize the look and feel of the notification message. You can change colors, fonts, sizes, add logos, images, formatted text and anything else you may need.
NEW: MmHTMLc can be now configured to display the customized invoice with all the additional features (headers, footers, formatting, additional expressions, additional column, sorting,...) also instead of the standard checkout on-screen inovice.
Feature List:
Optionally sends order information by HTML formatted e-mail, in plain text or in plain-text with an HTML page as a file attachment
Allows customizing of the notification format: header, footer, font sizes, colors, embeded images,...
Allows the owner to choose between sending the confirmation to the Billing and Shipping address or to both of them.
Adds the order ID number into the subject of the e-mail for better tracking
Customizable table design - free choice of fields/columns
Product thumbnails may be included in the invoice!
Long product descriptions may be used in addition to product names
Variable tokens available in subject, header and footer
Ordered products may be sorted by any column
NEW: Additional user-defined column may be inserted in the invoice (any position). Miva variables, functions or file calls may be used to generate values for the additional column. It may contain for example a download link, price in a second currency, tracking info, etc.
Several options for different ways of displaying product attributes (same line, new lines, autoselection)
Adds the order ID number or other variables into the subject of the e-mail for better tracking
Supports POP before SMTP - requirements at some secured mailservers
Can display additional form fields like those of the Addednum or some other third party modules
NEW: customized checkout on-screen invoice with all the additional features (headers, footers, formatting, additional expressions, additional column, sorting,...).
NEW:Delayed / manual confirmation e-mail may be sent or re-sent manually from the Ultra Batch Report.
NEW:Exclusion lists - recipients may be defined to receive the text-only version, by domain and/or browser version.
NEW: both succesfull and unsuccesfull e-mail attempts are logged. The log file may be viewed in the MmHTMLc Admin control panel and unsucessfull notifications may be re-sent in the Ultra Batch Report
NEW: optionally hides zero charges (tax, shipping,...)
NEW: optionally displays subtotals
NEW:time zone setting and user-defined date and time format
Supports Miva Merchant 2, 3 and 4 on Unix and Windows platforms
Both English and German localizations available (others may be done on request)
Does not require OpenUI. Works with both OUI and MMUI.
No OUI hook conflicts - truXoft modules are 100% conform to the Miva Merchant API, they do not use OUI extensions and therefore never cause hook conflicts with other modules, otherwise common at OUI modules.
Membership SuperMod for Discounts Sales and Membership Rewards
The Membership SuperMod allows you to create Membership Groups in Miva Merchant giving the store owner ways to reward customers through Customer Appreciation Discounts, Sales and Points that can be redeemed for a discount. The storeowner can make various Membership Groups allowing the owner to offer different levels of Membership (and its benefits) depending on the “level of loyalty” of the customer. Customers can be automatically moved from one Membership Group to the next as their purchasing increases. The Membership SuperMod also provides facilities to create special time-based sales for all shoppers in the store.
Key Benefits:
User Interface Independent: Utilizes standard features of Miva Merchant for setting discounts and availability. Can be used with MMUI and OpenUI.
Full automatic control of all Price and Availability Group customer assignments. Membership Groups define a set of price and availability groups that are automatically applied to all members of the Membership Group.
Membership Groups can have a set beginning date, expiration date or specific duration
Configurable to display discounts as a price reduction in the basket and checkout screens so customer is aware of their savings
Basket price adjustments are performed when a user logs in; thus allowing the customer to take advantage of their membership even if they log in after shopping.
Membership and Sales Features:
Time-duration based sales: The store administrator can configure special “Automatic” membership groups that apply to every customer immediately upon login. This is useful for creating special sales periods where all shoppers receive a discount on any or all products in the store
Membership Rewards Program: Provide multiple levels of discounts to customers based on their purchase history. Memberships into discount (price) groups can occur by point accumulation, purchase accumulation, or points spent.
Points Redemption Program: Provide a points redemption program where customers accumulate points based on purchase history, then can receive discounts in the store by redeeming points for discounts.
Exclusive Membership Groups: The storeowner can create membership groups that remove the customer from all other groups as they enter an exclusive group.
Automatic entry into membership groups based on:
Purchase of a specific product
Prior Price or Availability Group membership
Entering Membership Code into the customer account
Automatic removal from membership groups based on:
Allowed duration of a membership
Expiration date of a membership
Entry into an exclusive group
Manual expiration by administrator
Customer benefits:
Receive pre-established discounts at checkout when part of a Membership Group
Accumulate points when making purchases
Redeem accumulated points when making purchases
Receive pre-established discounts and earn/use points even if login to Membership Group during a shopping session
Pay with dollars (in addition to points) if there are not enough points accumulated to cover the cost of the entire order
Storeowner has complete control when creating Membership Groups
Optionally create a “Signup Fee” for the Membership Group
Limit the duration of a Membership Group (in days) – great for running sales!
Manually adjust the number of points in a customer record
Allow or disallow points to be used to pay for tax or shipping
Include Price and Availability Groups in the Membership Group
Track total purchases, discounts, points earned and points spent by customer
Add customers to a group and individually specify their end date within the Membership Group
Determine thresholds for automatic inclusion of a customer in a Membership Group
Product Requirements: The major features of the Membership SuperMod are provided through the standard Miva Merchant API. Thus, this module can be used in any Miva Merchant 4.x store. However, in order to redeem points at checkout and fully customize the module display and layout features, you must be using a UI module that provides templates or tokens- either OpenUI or MMUI with the Copernicus DynamicTemplate Engine. OpenUI users who also have the OpenUI SuperMod can perform additional customizations that are not available when just using OpenUI.
Uncompiled Miva Merchant 4.00-4.13:
OpenUI 4.9+ based stores
MMUI based stores
Miva Merchant 4.14+
OpenUI 4.9+ based stores
MMUI based stores
When the Membership SuperMod is used with Dynamic Templates for MMUI-based stores or with the OpenUI SuperMod for OpenUI-based stores, the storeowner can take advantage of the templates and tokens available in these modules thus allowing the storeowner to tailor the module output to his specific needs.
Manage coupon addition and redemption functions within a Miva Merchant 2.2x, 3.x or 4.x storefront with this plugin module. License is for ONE mall. Within that single mall, it can be
used in multiple stores without additional license.
Features: (some features are only in the compiled version)
- Configurable prompt
- Configurable action
- Configurable redemption
- Configurable coupon rejection messages
- OpenTokens for use in OpenObjects
- Searchable coupon database with pagination
- Easy view admin for coupon content and historical usage
- Coupon codes can be individually assigned
- Import coupon codes from flat file in bulk
- Autogenerate coupon codes with token
- Assign coupon code as a series for affiliate purposes
- Global scope or for specific products
- Checkout coupons one per order
- Instant coupons on product pages, multiple per order
- Fixed amount or percentage of eligible products discounting
- Specific product eligibility can be scoped to the attribute level
- Minimum order level for redemption
- Establish expiration dates
- Line item display in basket after redemption
- Single use coupons
- One per customer coupons
- Multiuse coupons (can be limited)
- Free shipping coupons
- Limit the country, state or zip a coupon can be used for
- Combination of free shipping and order discount (% or fixed) coupon
- Easy deletion of expired coupons
- Coupon report identifies coupon usage
Feature Details. You can add coupons through the standard Miva Merchant admin interface and include usage criteria.
An unlimited number of coupons can be assigned to the store and each identified with a coupon code. Once you have added the module to the store, you can add coupons in the Order Fulfillment section of the admin interface. When you select the Add icon, you will have several input fields to fill in. You must enter a unique code for your coupon. This is the code that you will give to customers so they can shop and redeem the coupon (one per order). It can be any combination of letters and/or numbers.
The compiled version has a coupon generation function. You can embed a token in your welcome email or notification emails generated with our
Mail Manager module. A unique coupon code will be created and is based on the coupon template you designate. You can have an unlimited number of templates and an unlimited number of coupons copied from them. If you are not using our Mail Manager, you can still activate the generator by placing the token in the invoice header if you are using the OpenUI.
If you have a lot of coupons you want to load into the system quickly, the compiled version has a coupon import from flat file module
An optional expiration date can be included which will prevent its use if the date has passed. Enter it in the year, month, day format, eg. 20000724 would be July 24, 2000. If you leave this field blank the coupon will never expire. However, you can still delete it manually through the admin interface.
A fixed value OR percentage discount off the order total is assigned to each coupon. The default is fixed value/price,
eg $5.00 off the order total. If you put the % sign in the next input field AFTER the value field, it will calculate the coupon value based on the assigned percent of the order total. The %, if used, is entered in the separate field to the right for that purpose. If left blank, the calculation will be based on the fixed value of the coupon. See the note below about restricting discount calculations to specific products instead of the order total. A maximum redemption value can be assigned to each coupon in Merchant 4.x.
If you enter the letter S in the field to the right, the
coupon will be used to allow free shipping (compiled version only) for the entire order. Other criteria for the coupon must be met, e.g. minimum order amount, eligible products, etc.
Optionally, a coupon can be allowed only when an order total reaches a specific amount. For example, you can give a 10% discount when the order total reaches $200 as an incentive or promo. In all cases where a raw value is used, you must make this value equal to or greater than the value of the coupon. If you use the percent calculation, this value can be any value, including zero.
Based on your state's tax requirements, the coupon can be designated to reduce the sales tax or not reduce it. The coupon's tax effect is on the order total, not on individual products. For example, in some states, a store coupon reduces the cumulative value of products purchased before the sales tax is applied, hence you would want it to reduce tax. The exception to doing this is if your products are likely to be non-taxable, making a coupon reduce tax could result in a negative tax calculation. Another type coupon might be the manufacturer coupon. In some states, manufacturer coupons do not decrease the tax liability. You should determine your state's tax requirements before adding coupons to your store.
Coupons can either be used:
multiple times - The coupon can be used at every visit by any customer who shops at your store. This is usually used as a promo to customers, user lists, clubs, etc. They often have a short expiration date to limit their use. A typical usage might be a special holiday sale, eg 10% off everything in the store if used by a specified date. This would eliminate the need for special price groups if the intent is that everybody who has the coupon code can use it.
only one time for each customer - The coupon can only be used for one visit per customer. When the same customer shops at your store a second time, if he/she uses the same coupon code, it will be rejected. This is probably the most common coupon and is usually used in print ads or as a promo, eg. "$5.00 off on your next visit".
only one time for a unique coupon code - The coupon can only be used once. Once any customer has used this code, it becomes unavailable for any other purchase. This is often used as a customer relations tool, eg "sorry for the inconvenience, please accept this coupon.....".
You can restrict usage of a coupon in your store so that it can be used only if a specific product code is ordered. You can list several product codes, any of which in the basket would make the coupon valid if the other requirements are met. Leaving the product code blank means that customers do not have to order a specific product as long as they meet the other requirements the store owner has specified. If you check the box to the left of the product code list AND are using the percentage discount, only those products in the code list will be used in the calculation using the qualifying products subtotal. If you do not check the box, the percentage discount will be applied against the order total. In Merchant 4.0, you can use a wildcard for the product list, e.g. 1AA* would make all products beginning with 1AA eligible for the coupon discount.
New in the compiled version of the coupon module is the ability to restrict the coupon usage down to the attribute level. For example, you can limit the coupon to product codes beginning with 1AA and the attribute "Version" with the option of "4.5". The
format for the input would be 1AA*~Version~4.5|
Alternatively, if you precede the product list with a - (minus) character, the coupon will be excluded from use with those product codes. You canNOT specify it to the attribute level like the include above. (compiled version only)
Appropriate error messages are displayed when coupons don't meet the usage criteria established by the store owner. When the shopper enters a coupon code at checkout that is not valid based on the criteria you establish, he/she will see an error message just below the coupon code input when the checkout form is re-displayed. One coupon can be redeemed per order on the checkout page.
In admin, the coupons can be easily displayed and edited. The coupons are displayed in a table format with configurable number of coupons per page displayed. The entire coupon database is searchable by coupon code or portion of the coupon code.
Expired coupons can be removed from the database (to cut down on disk usage) one at a time or in mass. In admin, you can either put a check in the remove column and select update or select purge expired coupons, then select update.
A historical database, which can be imported and analyzed in database or spreadsheet software, is maintained on all coupons used. The couponuz.dbf can be FTPd to your PC for further analysis in MS Access, MS Excel, or other data management software. This could be useful in determining which coupons bring you the most activity. The number of uses for each coupon is displayed in the admin table in Merchant 4.0
New in the compiled version is the coupon usage report. You can summarize or list each coupon used for a specific time period. You can also restrict the output to a specific coupon code or a string of characters in a coupon code. This latter is useful when you have assigned a series of coupons to an affiliate or advertising campaign. You can determine how much business was brought in with the coupons from various sources.
The compiled version of this module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen. Since the tokens in this module conform to OpenToken functionality, they may be used in other template type screens.
MMUI and OpenUI compatible. If you are using MMUI, there are two required edits in the mmui.mv. If using MMUI in
a compiled version of Merchant (4.14 and newer), you will need to edit and recompile the mmui.mv (expensive proposition). Thus, with compiled Merchant, we recommend using OpenUI instead of the MMUI user interface.
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.
Save countless hours on order fulfillment tasks
Compatible Carts
The compiled version has a coupon generation function. You can embed a token in your welcome email or notification emails generated with our 