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Miva Merchant Modules » Searching For 'CustXtra - Extra Customer Information'

Found 528 Modules or Applications that might fit the bill

Use caution when considering any modules from modStop. Their support has been reported by umpteen Miva Merchant users as suspect and worse. Some of their modules are simple and shouldn't require support. Please contact us with any questions concerning them or their modules.

1 Hide Prices Pending Customer Approval - Professional Version Latu /

Hide Prices Pending Customer Approval module
Tremendously useful for wholesalers and other store owners who want to limit access to a known, and approved, customer base. Product prices can be hidden until a customer's account has been approved by the store's owner. Access to the site can also be restricted, requiring customers to login. Includes an administrative utility for review & approval of customer accounts and assigning of price & availability groups.
Fully compatible with OpenUI OpenTokens and third-party template-based modules.

Professional Version Features:

  • Price & Availability Groups support integrated into utility module - easily select a price & availability group while approving a customer
  • Require Customers to login - customers can be required to login (or create an account) before being granted access to anywhere in the store or to the product-related pages
  • OpenUI OpenTokens fully supported
  • Compatible with template-based modules, including Viking Coders Category Page Templates & Product Page Templates
  • Fully-customizable, template-based merchant notification & customer notification email messages
  • Display Attribute-Option prices on Product Display screen
  • Plus all the features of the Standard Version

Summary of of Standard Version Features:

  • Multiple modes for hiding prices - prices can be hidden until a account approved or until a customer creates/logs-in to an account.
  • "Add To Cart" and the "Buy One Now" buttons are also hidden.
  • Prices & buttons hidden on the Product List, Categories, Search Results, and Product Display screens
  • Optional, fully-customizable message can be displayed in place of the hidden prices, on the customer accounts screen & on all screens for accounts that are pending approval
  • Two modules in one - includes a feature-rich administrative utility module for approving and managing customers
  • "Quick approval" feature for approving new customer accounts
  • Admin-Friendly navigation - quickly sort, search, approve, edit & delete customer records
  • Optional merchant email notification sent when new accounts created by customers
  • Optional customer email notification sent to the customer upon approval of account
Professional Version also available.
Module Configuration Screens
Display & Messages Email Notification
Attributes & Options
Admin Utility Screens
View & Select Customers

Customers Approval

View & Select Customers
(customer approved)

Create New Customer
Store Screens
Price Message
(product list & categories)
Price Message
(product display)
Customer Message
(customer account)
Pending Message
(all screens)
Compatibility

Compatible with compiled Miva Merchant version 4.14 thru 4.2.

OpenUI OpenTokens
OpenUI OpenTokens are fully supported.

Template-Based Modules
Compatible with template-based modules, including Viking Coders Category Page Templates & Product Page Templates

Requires OpenUI.

Details

The "Hide Prices Pending Customer Approval" module contains a wealth of functionality and customizable options. It's tremendously useful for wholesalers and other store owners that want to limit access to a known, and approved, customer base.

Product Prices Hidden
Product prices can be hidden until a customer's account has been approved by the store's owner. Optionally, prices can be hidden until a customer creates or logs-in to an account (without requiring approval of the account).

Buttons Too
The product prices - and the "Add To Cart" and the "Buy One Now" buttons - can be hidden on the Product List, Categories, Search Results, and Product Display screens. An optional, fully-customizable message can be displayed in place of the hidden prices.

Require Customer Login
Customers can be required to login (or create a new account) before being granted access to the entire store or to the product-related pages (Product Listing, Categories, Search, Product Display & Basket screens).

For instance - The module can be configured to "Hide Prices Pending Approval of Customer Account" and to "Require Login to View Products".

With this configuration:

  • Customers could access the storefront but would be prevented from accessing the Product Listing, Categories, Search, Product Display & Basket screens. They could of course also access the Login & Create New Accounts screens.
  • Once the customer logged in or created a new account, they would then be able to view the Product Listing, Categories, Search & Product Display screens, but the prices would be hidden.
  • Once the account was approved by the store's administrator, the customer would be able to login and view product prices.

Multiple Levels of Price Display & Access Restriction

Display of Prices:

  • Hide Prices Pending Approval of Customer Account
  • Hide Price Unless Customer Has Account
  • Show Prices - (Disables Module)

Access to Store:

  • No Login Required to Access Store
  • Login Required at Storefront
  • Login Required to View Products

Customer Messages
An optional & customizable "Customer Account Pending Approval" message can be displayed just below the Miva Merchant header. An optional & customizable message can also be displayed on the Customer Account & Customer Information screens. This can be used to inform the customer of the store's policy for accessing the product prices.

For example:
"Approval of customer account is required. Please complete the customer account form. You will be notified by email when your account is approved."

Two Modules In One
It's actually two modules - a OpenUI system module and an administrative utility Module. The system module customizes the store's look and feel and limits access to prices. The administrative utility module provides the store owner with the ability of reviewing and approving customer accounts.

It's also a feature-rich, admin-friendly customer management utility.

Choose the way you approve customer accounts - accounts can now be approved using either the standard Customer admin or the administrative utility module.

Quick Approval of Customer Accounts
The Approve Customers administrative utility module also has a "quick approval" feature. A store's administrator can quickly search for a new customer by login, email address, or other keyword - then approve the customer with one click.

Admin-Friendly navigation - Sort Customers by newest, by id, or by login. Search by login, name or other keyword. Easily scroll through customer records, choose how many are displayed per page, go to first or last record, approve, edit or delete records.

Integrated Price & Availability Groups Support
The store administrator can also assign customers to a price and/or availability group at the same time that accounts are being approved.

Template-based Merchant Notification of New Accounts
An optional email notification can be sent to a specified address whenever a new account is created by a customer. The subject, header & message body are fully customizable. The message template has tokens for all customer fields - login, password, shipping info & billing info.

Template-based Customer Notification of Approved Accounts
An optional email notification can be sent to the customer whenever their account is approved. The subject, header & message body are fully customizable. The message template has tokens for all customer fields - login, password, shipping info & billing info.

Display Attribute-Option Prices
Attribute & option prices on the product display screen.

  • Fully customizable attribute-option prompt template gives you complete control over their display
  • Works with all types of attributes, drop-down menus, radio button, checkboxes, text fields & memo fields
  • Modifies both the Product Display & Missing Attributes screens
  • Completely compatible with Miva Merchant price groups
Installation & Configuration Instructions
Token & Template Information

Price: $99.00 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

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2 CustXtra - Extra Customer Information modStop /

This system extension module allows you to define extra fields to be associated with customer records. The extra data is colleced from the shopper, and included in order e-mail notifications. The field values are also available from within the admin on the Customer record edit screen, with admin code modifications we make free of charge on request.

Price: $133 Upgrade Cost: $0 Upgrade Terms (If Any): Terms
Compatibility: MMUI/OpenUI Versions: 2.x, 3.x, 4.x, 4.14-4.23x (Available Compiled All 4.x Versions)
Other Module Compatibility: N/A

From: Administrative Modules
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3 Extra Customer Fields netBlazon / Miva Central

The Extra Customer Fields module allows you to specify additional customer information fields within your store, and also provides template-based layout control over the customer account screen and the customer information within all checkout screens. The extra customer fields can be displayed on all account and checkout screens, including the following:

The Extra Customer Fields module supports all standard Miva Merchant fields, and also allows a variety of input types for extra fields, including text field, text area, checkbox, radio button, single select list, multi-select list, country dropdown, and state dropdown - all configurable from within the module's easy to use administration interface.

Features

Global Settings

Global Settings allows you to optionally set indicators to distinguish fields as required, optional, or both. Indicators can be shown before or after the field prompt. CSS styles are also applied to field prompts and input elements to indicate fields as required, optional, and/or invalid (when data is missing or incorrectly formatted).

Module administration screen in Miva Merchant administration utility, showing the Global Settings subtab
 

Standard Fields

Extra Customer Fields allows you to control even the standard customer fields. This administration section allows you to change the prompt for a field and to set optional field attributes, such as CSS selectors, size, and even JavaScript event handling code.

Prompts can be dynamically controlled using OpenTokens - the prompt fields fully support all OpenToken functionality.

Module administration screen in Miva Merchant administration utility, showing the Standard Fields subtab
 

Templates

The layout of the account screen and the customer portions of the checkout screens can be customized using templates and tokens. Each screen has its own template, and fields and their associated prompts are displayed via tokens. For example, %nbecf_fname_s% is replaced with the input box for the Ship-to First Name.

There is also a template for the admin screen. Administrators can view and edit the data entered by customers within the Miva Merchant administration utility. The admin template determines the layout of this administration screen.

Module administration screen in Miva Merchant administration utility, showing the Templates subtab
 

Extra Customer Fields

Extra fields can be defined to collect additional information from your customers, either during checkout, account creation, or both. Each extra field is assigned a name, a prompt, an interface type, and optionally a default value and attributes. The name is hidden from customers, but is used as the token to represent this field within the templates. The prompt is the text label shown to customers. Several interface types are available, including text field, text area, dropdown menu, checkbox, radio button, single select, multi select, and even states and countries dropdowns with data pulled from the corresponding store databases. If a field is given a default value, that default value will be present when an empty form is loaded. Attributes are used to specify CSS selectors, sizes, and JavaScript event handlers. Finally, each field can be designated as required or optional.

Dropdowns, radio buttons, and single and multi select fields also have options. These options are defined on a separate screen for each field, and can be reordered as needed.

Module administration screen in Miva Merchant administration utility, showing the Extra Fields subtab
Module administration screen in Miva Merchant administration utility, showing the Extra Field Options subtab

Price: $149.97 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

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4 Hide Prices Pending Customer Approval LATU /

Miva Merchant 4.14 version now available.

New Features:

The Merchant 4.14 version includes:

Improved navigation in the "Approve Customers" administrative utility module - including a quick link to the most recent customer record.

Choose the way you approve customer accounts - accounts can now be approved using either the standard Customer admin or the "Approve Customers" administrative utility module.

New options for the Merchant Notification and Customer Notification email messages û the inclusion of the Customer billing and shipping fields is now optional.

Details:

The "Hide Prices Pending Customer Approval" module contains a wealth of functionality and customizable options. It's tremendously useful for wholesalers and other store owners that want to limit access to a known, and approved, customer base.

Product Prices Hidden
Product prices can be hidden until a customer's account has been approved by the store's owner. Optionally, prices can be hidden until a customer creates or logs-in to an account (without requiring approval of the account).

Buttons Too
The product prices û and the "Add To Cart" and the "Buy One Now" buttons û can be hidden on the Product List, Categories, Search Results, and Product Display screens. An optional, fully-customizable message can be displayed in place of the hidden prices.

Two Modules In One
The module is actually two modules û a OpenUI system module and an administrative utility Module. The system module customizes the store's look and feel and limits access to prices. The administrative utility module provides the store owner with the ability of reviewing and approving customer accounts. It's also a fully-functional and user friendly customer management utility.

Quick Approval of Customer Accounts
The administrative utility module also has a "quick approval" feature. A store's administrator can quickly search for a new customer by login, email address, or other keyword û then approve the customer with one click.

Merchant Notification of New Accounts
An optional email notification can be sent to a specified address whenever a new account is created by a customer. The subject and header of the email message are customizable.

Customer Notification of Approved Accounts
An optional email notification can be sent to the customer whenever their account is approved. The subject and header of the email message are customizable.

Multiple Levels of Access Restriction
The store's owner can select from three different modes.

Customer Messages
An optional & customizable Customer Account Pending Approval" message can be displayed just below the Miva Merchant header. An optional & customizable message can also be displayed on the Customer Account & Customer Information screens. This can be used to inform the customer of the store's policy for accessing the product prices.

For example:
"Approval of customer account is required. Please complete the customer account form. You will be notified by email when your account is approved."

Many More Customizable Options

Price: $89 Upgrade Cost: $20 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Special Pricing Hide Prices Modules
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5 Custom Customer Fields Interface v5 Emporium Plus / Miva Central

This interface module will display and retrieve customer entered information relative to customer accounts on the account create, account edit, and order customer information screens. You can even use it with the Emporium Plus Mail Manager module (sold separately) to include the information in the order notification emails.

Interface with built-in custom customer fields: The built in custom customer fields module from MIVA Corp establishes the databases and provides an admin side interface for the store owner to enter custom customer data. This module provides the merchant public side for the customer to enter data into those custom fields.

Easy token implementation: Easily place tokens on the customer information collection screens using the standard MM5 template script. You can use the common "foreach" loop to display all of them together or you can break each field out for display in various parts of the screen. For example, you may want to collect a second address line just below the first address line and then later in the screen collect the company rep the customer deals with. To view the actual look of the screen, you can go to our pinemporium.com test store and create an account. You can change values in the fields with the account edit selection on the nav bar.

Flat file export: When a new customer account is created, all of the standard field values except the pgrpcount and password are saved to a flat file log. In addition to the standard fields, values entered into the custom fields are also saved to the flat file. Additionally, date and time fields are exported so you can determine exactly when a new customer account was created. The flat file is | delimited and can be FTPd to your PC with your FTP software and then imported into other programs. You can periodically delete the flat file and it will be recreated with the next new customer account creation.

Search new customer log: You can search the flat file log created when new customers sign-up. You can search on keyword, single date, and/or date range. The standard and custom fields will be displayed. The log display includes a link to the actual customer records so you can edit and make changes if needed.

Interface with email modules: The custom field values can be displayed in the merchant and customer notification emails if you are using the Emporium Plus Mail Manager module (sold separately) to generate them.

Limitations:

Screen shot showing customer info collection form

Search new customer log

New customer log display

Price: $44.95 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

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6 Order Attributes Copernicus / Miva Central

The Order Attribute module allows you to collect additional information from your customers as they check out of your store. You can add standard Miva Merchant attributes (including extra fees!) to the Customer Account Screen. The collected information is available to your customer on his invoice and to you on the processed order. This is a great module for the gift-giving season as attributes for giftwrap and card text can be added to the checkout process.

Key Benefits:



Example Usage: A storefront owner sells cakes online and wants to allow his customers to send a gift message when they send a cake to a friend. He needs a way to collect the gift message for the order from the customer.

Solution: The Order Attribute module allows the storefront owner to create an attribute for the order as a whole, so he can collect extra information for the order such as a gift card message the customer would like to send to the person they are sending the cake to. The customer includes this additional information as they are checking out, and can see what they have submitted on their order invoice. The storefront owner can see the information provided by the customer on the merchant notification he receives for the order, and in the Open Orders section for that basket. The storefront owner has found his customers really like being able to include a gift message with their order and they are now regularly sending his cakes to their friends!

Please note that this module collects information for the order and does not provide these attributes for each item in the order.

For installation/upgrade services, please contact Copernicus.

[Marketing Brief] [Product Manual]

Price: $99.95 Upgrade Cost: $49.95 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.x, 4.14-4.23x (Available Compiled All 4.x Versions)
Other Module Compatibility: N/A

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7 OrderXtra - Extra Checkout Information modStop /

This module allows you to define fields in the admin that appear on your stores order form. These fields can be:

These fields are added automatically to your Merchant and Customer Email Notification and also display in your admin.mv as an extra tab on the Orders screen (requires FREE, installed code change to your admin.mv).

Price: $132.95 Upgrade Cost: $0 Upgrade Terms (If Any): Terms
Compatibility: MMUI/OpenUI Versions: 4.x, 4.14-4.23x (Available Compiled All 4.x Versions)
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8 etargetmailer modStop /

The ultimate in targetted e-mailing, the eTargetMailer allows you to easily reach your customers for special offers, targetted newsletters, etc. by utilizing the Order history and Customers database from your online store.

The full administration interface for this Merchant Utility module makes setup and configuration simple. You can create and save any number of targetted e-mail templates, which contain specific targetting information as well as e-mail content. eTargetMailer offers many powerful targetting features, allowing you to direct your e-mails to customers who fit any number of profiles:

All targetting is based on either the entire Order history for your store, or a specific date range for orders. Customers who meet the profile specified in the targetting settings will receive an e-mail defined in the template, with options for specifying the Subject, From e-mail address, etc. All messages are comprised of a 'Header' content area and 'Footer' content area, as well as optional 'Product Includes' in the body area based on which qualifying products a customer has purchased.

Message content in eTargetMailer? also includes powerful 'Macro' features allowing you to easily personalize your e-mails. All customer information, such as First and Last Names, e-mail addresses, etc. (for both Bill-To and Ship-To fields) can be included in message content, as well as special macros for the Number of Orders during the specified date range, the combined Order Total, and the highest Single-Order Total. The optional 'Product Includes' sections also allow extra macros representing the Product Code, Product Name, and the Quantity ordered during the specified date range.

Once a template is defined and saved, a quick glance shows you when the last time a mailing was processed for that template, as well as the number of messages sent during the last mailing and the total sent overall. One click will start processing a template, automatically e-mailing all customers that match your target profile. No need to worry about timeouts either, as the eTargetMailer can easily scale to send e-mails to a theoretically unlimited number of customers.

This very powerful and versatile utility can leverage your existing customer database and help encourage repeat business. A few examples of the vast options and many uses include:

All features are easily configured through the Admin interface.

Price: $109.95 Upgrade Cost: $0 Upgrade Terms (If Any): Terms
Compatibility: MMUI/OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
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9 Credit Card Payment with Extra Fields Viking Coders /

This is a credit card module which prompts the customer for the usual information: name on card, card number, and expiration date. However, it also permits up to 4 extra fields to be configured to collect whatever payment data the shop owner desires. This data is then provided to the administrator with the other credit information when processing orders. Each extra field may be designated as required/not required. There is no credit card validation other than checking that it is a number and that a name has been entered (ie. no mod10 check). This module was born to handle British credit cards such as Switch and Delta which require other fields to be collected (and apparently fail the mod10 validation test).

Price: $35 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
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10 Customer and Product Administration v5 Emporium Plus / Miva Central

Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.

Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status
- EOD contains links to the order edit screen for easy viewing of an individual order
- EOD display of products sold summary reports
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR for mass editing/importing or to interface with your office backend
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and product lists
- Order status history can use default or store built template
- Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can view their order status and shipping tracking by entering their order number and email
- Customers can have one click re-order from invoices in the current orders
- Auto-assign customer membership to price groups based on their order total history

Feature Details.
Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.

The membership system allows you to automatically include customers into price groups when they log into your store and is based on their prior purchase history. You set up your price groups as you would any price groups and assign the applicable products to those groups. Then you specify a trigger level required for the customer to be a member of each group. You can insert tokens into the applicable screens, e.g. customer edit, welcome back returning and new customers. Then when they log in, the token runs the order history for the status codes you specify (e.g. F for filled), sums the totals, and checks to see if they meet a membership level. If they do, they are inserted into the highest qualified price group.

In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with the built in internal inventory management (IM) system to improve the overall IM usability.

In the administrative interface:
  • Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
  • Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
  • Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
  • Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
  • Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
  • Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
  • Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).


From the customer account record:
  • Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
  • Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
  • Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
  • Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.


Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:
  • Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
  • Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
  • Follow-on Contact - generate after sales communication at pre-determined points of time in the future
  • Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails


The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.

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Compatibility: N/A Versions: 5.x+
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11. ShipWorks v5 - Powerful Shipping and Order Management Software


What is ShopInvoice?

 
ShopInvoice is a powerful, easy-to-use, and affordable desktop application that greatly simplifies the day-to-day business of Miva Merchant users. From professionally printed invoices and packing slips to Internet postage and fully-integrated UPS shipping, labeling, and tracking features, ShopInvoice is the most versatile and innovative application available to Miva Merchant users today.

Key Benefits

Save countless hours on order fulfillment tasks
Ship accurately and cost effectively
Send shipping and tracking notifications
Create a professional, lasting impression
Seamlessly integrates with your Miva Merchant store.

Read the overview and take the quick tour.

ShipWorks Features

Compatible Carts- eBay & eBay Stores
- Marketworks
- Miva Merchant
- ShopSite
- Yahoo! Stores
Automatic Downloads-
- Bulk downloading of rates and transit times. 
- Bulk downloading and printing of live UPS labels.
- Supports multiple packages, tokenized reference numbers, and Quantum View Notify.
- Supports standard and thermal printers, multi-up label sheets, and combined invoice and labels.
UPS WorldShip- Directly communicates with WorldShip; no manual import or export required.
- Customizable tokenized reference numbers printed on labels.
- Supports Quantum View Notify.
- Automatically imports service used, shipment weight, total cost, and tracking number after processing.
U.S.P.S. Label Download- Integrated directly with USPS for downloading live labels (without postage).
- Perfect for business with their own postage meters.
- Delivery confirmation is free for Priority Mail, and only $0.13 for First Class.
Stamps.com- Directly communicates with the Stamps.com; no manual import or export required.
- Supports stealth postage mode.
- Customizable tokenized memo's printed on labels.
- Address verification and correction.
- Automatically imports tracking number after processing.
Endicia DAZzle- Directly communicates with DAZzle; no manual import or export required.
- Customizable tokenized rubber stamps printed on labels.
- Automatically imports tracking number and total cost after processing.
Shipment Creation- Shipment address pre-filled based on order shipping information.
- Create multiple shipments, using multiple carries, for each order.
- Product weights automatically downloaded. (eBay and Miva)
- Customer-chosen shipping method automatically downloaded. (Yahoo! and Miva)
- Quickly enter weights using zero-configuration scale support.
Shipment Tracking- Integrated UPS and U.S.P.S. tracking for support personnel.
- Send bulk email to customers with clickable tracking links.
- Tracking numbers automatically imported and saved after processing shipments.
Shipping Labels- Supports inkjet, laser, and thermal printers (such as Dymo and Eltron).
- Print full page shipping labels, or multi-up sheets.
- Print all-in-one forms that combine invoices\packing slips and the shipping label.
- Print standard Avery (or any brand) address labels using customizable XSL and HTML.
- SureSize™ technology ensures every address and graphic fits on every label.
HTML Templates- Includes email, invoice, packing slip, reporting, and exporting templates.
- Customizable, powerful, well-documented XSL template format.
- Specify which printer (supports networked printers) and paper tray to which each template should print.
- Powerful "conditions" can be embedded in templates.
Invoices & Packing Slips- Plenty of royalty-free, customizable XSL templates (see the Gallery).
- Print pick-lists for warehouse staff to efficiently pack shipments.
Reports- See exactly what your customers are buying, and how much of it.
- XSL template based, completely customizable.
- Evaluate various aspects of your business.
Generic Export- Customizable exporting of any data, to any format.
- Export bulk data to .htm, .txt, or .csv.
- Easily integrate with your existing software, such as MOM and Great Plains Accounting.
Email- Integrated email with viewable history for each order and customer record.
- Built-in WYSIWYG email editor.
- Send email in bulk, with one click.
- Send payment requests, shipping notifications, and clickable tracking numbers.
- Send invoices, product announcements, and targeted advertisements.
- Plenty of included, customizable XSL templates.
- Ability pecify a specific email account each template should be sent with.
Order Status- Customizable order status allows tracking each order through your business flow.
- Use with filters to display a running count of how many orders are in each status.
- Send emails to customers with order status updates.
Add and Edit Orders- Add manual orders, such as orders taken by phone.
- Add and edit order items, charge details, and notes.
- Modify and correct order details when customers call in.
Customer Service- "Quick Search" fields look up customers and order numbers instantly.
- All order information, including notes, status, and tracking information are immediately visible.
- Keep customers up-to-date with shipping and status notifications.
- Incredible networking support keeps customer service reps and shipping stations constantly synchronized.
Filtering and Searching- Customizable filters allow you to specify any search criteria you want.
- Filter Panel shows each filter as a folder, with a count of matching orders.
- Clicking the filter folder instantly displays the matching orders.
- Pre-installed filters help you get started right away.
Networking- Connect all computers to the same ShipWorks database.
- Automatic, immediate synchronization yields efficient processes and reduced errors.
- Manage customer service and shipping from different locations, while staying connected.
- Easy installation and setup.
Miva Merchant- Batches Panel shows all batches and how many orders in each batch.
- Filter the order display by batch.
- Automatically detects when orders are moved from batch to batch from Miva admin.
- Create batches directly from ShipWorks.
eBay Sellers- Leave eBay feedback in bulk with customized presets.
- Sell all feedback that has been left for you by buyers.
- Track checkout status and send bulk payment reminders.
- Downloads eBay checkout data, as well as address information entered in PayPal.
- Automatically updates your "My eBay" status after processing shipments.
Configurable Interface- Customize grid column order, sort order, and which columns to display.
- Detail panels show all selected order details at a glance, on one convenient screen.
- Customize panel size, location, and visibility.
- Customize toolbars and context-menus.
Scale Support- Zero-configuration scale support for serial ports - plug it in, and it just works.
- NCI model 7010S (also known as the Stamps.com scale).
- Fairbanks scales.
- Metler Toledo scales.
- Salter Brecknell 7010SB.
- Supports the scale models listed above that include a serial port.
Administration- Simple setup and installation, no knowldege of databases required.
- Easily backup and restore all ShipWorks data in a single click.
- When setting up networked installations, the main database is automatically detected.
Powerful Database- Microsoft SQL Desktop Engine (MSDE) provide free with purchase of ShipWorks.
- Fast, efficient, and maintains data integrity.
- Built on the same engine as MS SQL Server.

More Info....
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12 Customer Return Copernicus / Miva Central

The Copernicus CustReturn module provides your customers with the ability to request a product return via your storefront. The return request can be processed in the Miva Merchant admin and your customers can view the status of the return request.

Key Benefits Include:

  • “Return Request” web page for customers to request returns
    • Optional configuration to allow customer to explain reason for return
  • Merchant admin screen allows storefront owner to approve or disapprove request
    • Auto-approval available based on reason for return
  • Results of approval posted in Return Request web page for customer to access. Customer must have an account to be able to access this information
  • Approval/disapproval tracked in Merchant admin


Example Usage:

A storefront that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The storefront owner solved this problem with the Copernicus Shipping SuperMod!) Well, the storefront owner purchased a batch of jelly beans from a discounted wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans!

Through his storefront, he wants to accept requests for returns and he wants to automatically approve all returns due to “stale jelly beans.” He installs the Copernicus CustReturn module and immediately he is offering his customers an easy way to handle the stale jelly bean problem! He has a standard returns request form for his customers to fill out on his website. He can decide whether to approve or decline all other returns; but since he knows about the stale jelly bean problem, he has configured this return reason for auto-approval. So he’s in complete control of the process; yet, expediting the returns for his customers who have suffered from the stale jelly bean shipment.

He also wants to offer store credit so customers can order a new package of fresh jelly beans. He’s installed the CustCredit module to integrated the returns and customer credit process for his customers. His customers can come back to his website to find out about the approval of their return request and purchase another package of jelly beans using their customer credit.

SPECIFICATIONS & TECHNICAL NOTES

When using this module alone, that is, without any other Copernicus products from the Customer Service Suite, you can receive return requests through the return request screen and approve or decline the requests through the Merchant admin. When used with the other Customer Service Suite modules from Copernicus, it provides a robust returns tracking system.

When used in conjunction with the CustRMA module, you can accept returns through your website, approve or decline the return, attach an RMA tracking number to the return and then track all communication regarding all aspects of the RMA through the Merchant admin.

When used in conjunction with the CustContact module, your customer can submit a returns request through your website in the return request screen and that request is transferred into the mini-help desk. All related communication is tracked through the Merchant admin.

When used in conjunction with the CustCredit module, the store owner can accept a request for a return through the return request screen, approve or decline the request, and issue a store credit for the items returned.

The Customer Service Suite of modules, CustCredit, CustReturn, CustRMA and CustContact can each be used separately but are best when used together as a comprehensive customer service solution.

[Product Manual] [Marketing Brief]

Price: $129.95 Upgrade Cost: $64.95 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

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13 Returns Processing Copernicus / Miva Central

The Returns Processing module provides an integrated Returns Processing system for your Miva Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the Miva Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.



Key Benefits
Customer Benefits:
  • “Return Request” web page for customers to request returns
  • Customer chooses from a drop down list the order number for which the return is requested.
    • Customer selects the products in the order for which the return is requested.
    • Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
  • “Return History” web page for customers to track return process
    • Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)


Storeowner Benefits:
  • Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
  • Store owner receives an email when a new Return Request is initiated by a customer
  • Store owner can approve or disapprove return requests
    • Auto-approval available based on reason for return
  • If return request is approved, RMA ticket is automatically created to track the return of items from the order
    • Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
    • Storeowner can edit the RMA number so that it matches internal systems
    • Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
    • Storeowner checks off items in the RMA as they arrive back at the store
    • Storeowner can change the dollar amount of refund/credit for the return
    • RMA automatically closes when all items have been checked off as received
  • Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.

Product Requirements:
Miva Merchant: 4.12+

This product may be used with the following user interfaces:
  • MMUI
  • MMUI with Dynamic Templates (provides additional functionality to the module)
  • OpenUI
  • OpenUI with OpenUI SuperMod (provides additional functionality to the module)
For installation/upgrade services, please contact Copernicus

Try this product out for FREE on Miva Mia -- send a request to sales@cbstech.com for your free product distribution for use on Miva Mia. Be sure to let us know if you need an uncompiled or compiled version of the module. For more information about Miva Mia, available for FREE download from Miva Corporation, please visit: Miva.com

Price: $199.95 Upgrade Cost: $99.50 Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
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14 Customer Credit Copernicus / Miva Central

The CustCredit module allows you to offer store credit to your customer for returned items. The credit is tracked with the customer’s account and is automatically applied to the next purchase when the customer checks out, simplifying your returns process and minimizing credit card charges for refunds.

Key Benefits Include:

  • Customer Store Credit page in the Miva admin
  • Storefront owner enters store credit into customer’s account
  • Optional area to track reason for credit
  • Refund credit displayed in Edit Customer Account screen when customer logs into storefront
  • Refund automatically applied to customer’s basket as he checks out
  • Refund amount available to customer until it is depleted by purchases


Example Usage: A storefront that sells cakes and jelly beans online accepts returns for jelly beans that arrive stale at the customer’s doorstep. It does not accept returns for the cakes that it sells because the cakes are baked and shipped on the same day. They are never stale since they get shipped over night. (The storefront owner solved this problem with the Copernicus Shipping SuperMod!) Well, the storefront owner purchased a batch of jelly beans from a discounted wholesaler (whose name will not be revealed here!) who sold him 200 pounds of stale jelly beans! The storefront owner did not know that he was sold stale jelly beans and now all of his customers are receiving stale jelly beans!! This is a storefront owner’s nightmare!

The storefront owner wants to issue store credit to his customers rather than refund the money for the stale jelly beans. He wants his customers to be able to come back to his storefront and place new orders that allow them to access the store credit they received as a result of the stale jelly beans. Therefore, the storefront owner invests in the Copernicus CustCredit module and can customize his storefront to offer store credit for returns. Thus solving his returns problem.....if only that wholesaler would take the stale jelly beans back.......

SPECIFICATIONS & TECHNICAL NOTES

Please note this module requires OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled). When used alone, that is, without the Copernicus Returns Processing system, you must manually enter the credit information from your customers. When used in conjunction with our Returns Processing system, you can provide store credit automatically as a method of refunding your customer for a return.

[Product Manual] [Marketing Brief]

Price: $99.95 Upgrade Cost: $49.95 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

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15 Mail Manager v5 Emporium Plus / Miva Central

The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation, vendor specific notification, and even cell phone emails. It also can send welcome emails when a new customer account is created. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.

Features:
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Can limit sending based on a specific attribute/option code for a product
- Include coupons or promo codes when specific products ordered
- Optionally require an input to allow the email, e.g. a response from Addendum
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form template layout emails with embedded tokens
- HTML or text email formatting
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones as abbreviated messages
- Open architecture so that other events can also trigger an automated response
- Can resend emails when the customer knows and enters their order number and email address
- Use render token to send an email from any pagein the store
- Send a welcome email before the order completes and optionally include a promo code, customer login and password
- Include 3rd party data with module tokens, e.g. Addendum responses
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails

Feature Details.
In admin, you create one or more template emails. Eachtemplate can be different, i.e. what it displays, how the data is oriented on the screen/paper, and what product(s) triggers the autoresponder. Most responses are triggered by the product codes purchased. Some example uses:
  • Email to any of your drop-ship manufacturers listing the Ship To address and the products to be shipped if using real time creditcard authorization. The module will sort out which drop shippergets which emails, including listing the products to be shipped. Unlike some other vendors' drop ship notification modules, this one only includesthe products belonging to the associated drop shipper. Thus a drop shipper doesnot see the products being supplied to the customer by other drop shippers when the order contains multiple product sources. Youcan still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processingverified the charge, then forward to the drop shipper. This would savehand entering the order. In addition to the email, an archive flatfile is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
  • Email to Ship To or Bill To or both thanking them for a donation to your sponsored charity on your site.
  • Email to your shipping department listing Ship To addressand products ordered if using real time credit card authorization. Products section can be cut/folded to result in a shipping label with your company address included. If notusing real time authorization, use the pending mailbox technique similarto the drop shipper scenario above.
  • Email a promo coupon code if a customer purchases a specificproduct or from a list of products
  • Email service, warranty, shipping and contact information on specific products or product lines
  • Send an email to your cell phone's inbox when orders are placed in your store (requires a cell phone plan that assigns an email address to your phone).
  • You own a mall with multiple stores within the mall. Thosestore owners rent the stores from you for a percentage of their gross. Use mail manager as an audit tool to track theirsales. In addition to the autoresponse email, mail manager produces a flat file with order ID, date, product name, product code, quantity, price for each, and price extended. Periodically retrieve that flat file and import into a spreadsheetfor easy analysis.
  • The included Mail Manager Report module can display the contents of that flat file through admin. It can filter the report by specific timeperiods (daily, weekly, monthly) within reason. The limits of your PC or server may prevent very lengthy reports for excessively long time periods. It can also limit the report to only one product code. Since the templates canbe designed for each vendor, you can create individual vendor flat files with a corresponding report for each vendor.
  • Literally, you can have a different autoresponder for everyproduct in your store.

However, Mail Manager has a somewhat open architecture sothat other events can also trigger an automated response. For example:

  • Send a welcome email before the order completes, but afterthe customer completes the registration process (for those thatcreate an account)
  • Send a thank you for rating a product (using our Rate This system)along with a coupon code for taking the time to do so
  • You can use the ifvar script or var token in these "other event" emails. For example, generate a unique coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now.
  • Use a render token to send an email from any page in the store. For example, put it on the product page to send a specific email when a specific product's page is viewed by a customer who is logged in. The email goes to their password recovery address (but could be bill to or ship to address). If you want it sent to a hard coded address, e.g. yours to monitor traffic,you would put your email address in the 3rd parameter of the token. The uses of this feature are endless. Send a coupon to entice customers to buy when they visit specific product screens. Tell them about other products related to the one they just viewed.

As you can see, the uses of this Mail Manager are quite diverse. Some of the variable features configured through admin for each template are:

  • Show or hide any of the data elements
  • Orient your email either horizontally or vertically
  • There is also a free form template using an extensive list of tokens and mini-scripts to customize the emails that are sent at the time of order completion. They can vary from mimics of the standard merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell phone emails. The emails can be plain text or HTML formattedemails for better readability. You can change the fonts, colors,layout and even add images to your confirmation and notificationemails. If your shipping and payment modules are configured withinvoice notices, these can be included in the emails with a token. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create packing slip and label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template. In the free form template you canalso set the time so that it can be offset from the server time,thus display for a different time zone in each of your emails.
  • Customize your email and store's physical address
  • Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
  • List full or partial Ship To and/or Bill To address
  • Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
  • Restrict email to a specified list of countries, thus allowing for language specific emails
  • Resend order emails if the customer knows and enters the order number and email which match the actual order. The form for these two data elements can be placed anywhere you can edit the store user interface, e.g. headers, footers, welcome screen.
  • You can specify the product code and an attribute/option value that must also be met before the email will be sent. This is particularly useful when the emails are used for vendor notification. A certain product might bedrop shipped by two different vendors and the only difference is the selected attribute/option value.
  • Insert a "require" token that has to be met before the email will be allowed. As example,have a checkbox using Addendum to ask a customer if they want to be added to a list server (mailing list). Then if they check the box, the "yes" response is sent to Mail Manager. The Mail Manager can then generate a specifically formatted email to activate an email address at your list server, if you have one.
  • Write a different body for each of the email templates you add
  • List products and prices or just the products without prices
  • Link the email usage to one or more product codes or entire inventory with wildcard
  • No need to go to each product to link the email, a copy and paste froma flat text file will add hundreds instantly

I'd be surprised if you find that this capability exists anywhere in any mid-priced shopping cart system. Autoresponders that fill in the blanks are one thing, but this is a store owner, pre-planned autoresponse for a specific product. Within your store, you could have dozens of different responses (individual or grouped) or a wildcard response for all of the products. You can use itto make connections not directly related to sales, yetlinked to a specific sale.

  • Customer buys a kayak from your store. Tell them about the kayak camp 20 miles from your store and give them the 800number of the guy with the info about a big get together next month.
  • Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery inhopes of finding the needle in a haystack.

As you can see, this list could be endless. Targetted, intelligent autoresponders are designed to increase your store'sbusiness and decrease the amount of time employees spend on sendingout product specific, emails.

The pre-formed templates are easy to configure and do not require programming experience. For the more experienced, you also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents.

Price: $45.00 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

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16 Extra Product Fields Utility Latu /

Easily add Extra Product Fields to your store. Extra Fields can be of any type (character, number, boolean/logical, or memo), and each field can be displayed on the Product Display screen and the expanded format of the Product List, Categories & Search screens. Fully-customizable, template-based display of Extra Product Fields. Batch-oriented import utility handles very large data sets.

Summary of Features:

  • No limit on number of custom fields;
  • Custom fields can be character, number, Boolean/logical, or memo field;
  • Field lengths can be specified for character & number fields; memo fields have unlimited length;
  • Custom screen prompts can be specified for extra fields and for standard Miva Merchant fields;
  • Each Extra Field can be displayed on the Product Display screen and the expanded format of the Product List, Categories & Search screens;
  • Determine the order in which extra fields are displayed;
  • Display of extra fields can be hidden if value is empty or zero;
  • Extra fields added directly to Products field database, providing greater compatibility with other modules
  • Extra fields are searchable using the Better Product Search module;
  • Extensive error checking and automatic backup of Products database & index files;
  • Fully-customizable, template-based display of Extra Fields;
  • OpenUI OpenTokens fully supported;
  • Compatible with template-based modules, including Viking Coders Category Page Templates & Product Page Templates;
  • Includes Product data import utility;
  • Complete control of import fields, including which fields are imported and field order;
  • Batch-oriented import process allows for importing of very large data sets; verbose error message help diagnosis problem with import data;

Store Screens

Product Display Category
(Product List, Search)
Admin Screens
Product Admin Configure Templates
Create New FieldExtra Fields
Standard Fields Product Screens
Configure Import Import Products
Deep Cleansing of Products
Installation & Configuration Instructions
Token & Template Information
Compatible with compiled Miva Merchant versions 4.14 thru 4.21

Price: $89 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.14-4.24x (Available Compiled All 4.x Versions)
Other Module Compatibility: N/A

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17 Custom Pay Suite Interactive Design Solutions /

The Custom Pay Suite, is a customizable payment system for critical data collection. For example: a credit application, getting extra data without requiring an actual payment, purchase orders, etc. Custom Pay captures the data in a database for later emailing the merchant/customer with the invoice and information about the purchase, and the extra date you've collected. "I don't really know what the limits or capabilities end with this module. Your imagination I suppose!"

Price: $60.00 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions: 4.14-4.23x (Available Compiled)
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18 Customer and Product Administration Weiland / Miva Central

Communication of order status with your customers is a critical element in the overall success of your store. Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice.

Features:
- Order status updated in admin including tracking numbers and admin notes
- Bulk update several orders' status with a single click
- Status change emails with tracking links can optionally be sent to customers
- Unlimited number of templates for the status change emails
- Quick inventory adjustment when orders are cancelled
- End of day (EOD) productivity report for all dates, a range of dates, or specific date
- EOD display all records or just the records with a specific status - EOD contains links to the order edit screen for easy viewing of an individual order
- Run a Stock Level Report (SLR) to determine which items are nearing depletion
- Editable interface to change the inventory levels of all/any products in the SLR
- Export the SLR for mass editing/importing or to interface with your office backend
- Immediately visible when you log into admin is the number of pending orders
- Annotate progress updates from multiple departments within the order record
- Progress is visibile to other admin entities within your store at all times
- Customers can view their order status history including tracking links and product lists
- Customers can view their invoice within current orders from the order status history or the link in the confirmation email
- Customers can have one click re-order from invoices in the current orders

Feature Details.

Provide order status change emails to customers, keep track of order changes with backend administrative notes, and provide customers with an easy login view of their order status and invoice. Easily manage customer communication with this module and the related modules below.

In addition to enhanced communication with your customers, you may want to manage product levels associated with orders and cancelled orders. Miva Merchant allows you to track stock levels of your products online. As products are placed in the basket, the level is decremented. If the order is not completed, the products are returned to the shelf when you delete expired baskets. If the order is cancelled, the products are not automatically returned to stock in the core Miva Merchant. The customer and product management modules interface with this internal inventory management (IM) system to improve the overall IM usability.

In the administrative interface:

  • Shipping tracking numbers, entered through admin, display in the customer account and the status update email (can be linked directly to the shipper tracking page)
  • Change the order status and optionally send the customer an order status email which can vary based on the style of the status email chosen. Email styles are created using templates with tokens for insertion of specific variables. Can update several orders at once with the bulk status update feature.
  • Run an end of day-productivity report for all dates, a range of dates, or a specific date displaying all records or just the records with a specific status. A convenient link to the order edit screen makes viewing an individual order quick and easy.
  • Re-establish inventory levels for a product when an order has been cancelled (auto-restock) or new quantities are put in your inventory.
  • Run a Stock Level Report to determine which items are nearing depletion or all products being managed for inventory. The module admin console includes an easily editable interface to change the inventory levels of all/any products in the report.
  • Export a flat file of product codes, quantity, and product name for easy mass editing/importing or to interface with your office backend systems or for re-import into Merchant itself.
  • Display the number of status = "pending" orders in the main admin screen, Store Notifications section, so pending orders are immediately visible when you log into admin. A convenient popup shows order numbers and dollar total of each.
  • Additional order related data can be added in the admin screen; employee code making the status change, date of the change, narrative notes about the order, numeric value (e.g. for adjustments). Multiple admin updates can be made to each order's record by any department within your store (packing, shipping, accounting, returns, etc).

From the customer account record:

  • Customers can view the status of all of their orders, including update information (e.g. tracking numbers) which is entered by the store owner through admin. The order status history display can be modified by the store owner with a template and tokens. You can even include hot links to carriers' tracking systems with the number filled in. You'll need to enter your carrier tracking URLs into the module's admin configuration screen. The number of carrier URLs you include in admin is not limited.
  • Customers can view their previous invoices as long as they are in online batches or still in the unbatched orders.
  • Even after orders and batches are deleted (you may delete processed orders to save disk space) the customer can still review the basic products listed in their order along with the shipping and payment info.
  • Customers can re-order/duplicate a previous order with a single click from the invoice (order details page) which are still in online batches (i.e. not deleted) or as yet unbatched orders.

Be sure to take a look at our other related modules which can enhance store - customer - vendor communication even further. They include:

  • Contact Manager - provide a support interface without needlessly including your email on your store's pages for spam harvesters to capture
  • Event Reminder - customers and store admin can schedule reminders to themselves or others for specific events/tasks at specific times
  • Follow-on Contact - generate after sales communication at pre-determined points of time in the future
  • Mail Manager - generate template emails (with tokens) as HTML or text as an auto-response, e.g. as customer order confirmation or even welcome emails

OpenUI required. This module can use OpenTokens instead of hook points within OpenObjects. The OpenDesigner screen lists the OpenObjects which can replace all or some screens within the OpenUI user interface. The OpenObjects provide a template screen which contains the existing hook points (backward compatibility), OpenToken capability, and the ability to move output around within the OpenObject screen.

Price: $40 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions: 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A

From: Order Status Modules
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19 Contact Manager v5 Emporium Plus / Miva Central

Sales, support and other inquiries between you and your customers are seemlessly integrated into your MIVA Merchant store. This module is for MIVA Merchant 5.x. We also have the corresponding module for an older version of Merchant.

Features:
<- Easily integrate customer contact and inquiries
- Collect typical name, email, subject and inquiry
- Collect unlimited extra required and/or non-required fields
- Hide your store's email addresses from spammer email address harvesters
- Change the email address you want inquiries to go to through the admin panel
- Launch the Contact Manager from Merchant or from a static page
- Use a form or link to launch the Contact Manager
- Assign the contact record to a specific technician or department with ease
- Customer can select the target to send the inquiry to with a select list option
- Contact is logged and is not effected when email servers are down
- User interface is easily customized, even by html novices, from the module's admin configuration screen
- Use store morph technologoy to fully customize the form
- Department codes, descriptions and email addresses are configured through admin
- Admin section allows you to search one or more criteria to find messages
- Edit the status and/or respond to the sender
- Can send autoresponse email to customer so they know you received their inquiry
- Includes a contact tracking number in the email subject

Feature Details.
Protect your email addresses. This module keeps yourstore's email address out of view of spammer email address harvesters. It also allows you to easily change the email address you want inquiries to go to without editing html pages.

Easy link to the contact form. You can launch the Contact Manager form from a button in the category column, in the nav bar or elsewhere within Merchant or from a static page. You can also easily use a http link format for launching the Contact Manager form from static pages or within Merchant.

Assign the inquiry. The Contact Manager allows you to assign the contact record to a specific technician or department with ease. That technician can then find their active contacts easily.

User interface look and feel. The Contact Manager form characteristics are controlled from the module's admin configuration screen. At the admin level you can change category column button text, optional category column button image, email subject, email to address, contact screen title, customer email prompt, customer inquiry prompt, background color, font face, font size, font color, message for the submission form, send button text, and optional send button image. Even for the html novice, the form's characteristics are easily altered in admin. In Merchant 5.x you can go a step farther if you are familiar with the store morph technology (SMT) and page template editing by fully customizing every aspect of the form. With the Merchant 5.x built in SMT you can make changes to the page and even rollback changes if you don't like what you see.

Customer can choose department. The module allows the customer to select the target to send the inquiry to with a select list option. This expedites the delivery to the specific technician/department's email address. As with the uncompiled version, the email addresses are hidden from email harvesting spammers.

Field inclusion and validation. Department codes, descriptions and email addresses are configured through admin. The standard collection fields are name, email, subject, department, and inquiry. However, you can also have an unlimited number of extra fields in the form. These fields can be required or optional. If required and the customer does not provide a response, the form will validate and redisplay so the missing info can be supplied. What extra fields you create and use is dependant on how you will use this contact form; e.g. requests for info, pricing, availability, product details, billing, shipping, or even for customer surveys prior to checkout.

Autoresponse receipt verification. When the customer submits their inquiry, the module can optionally send them an autoresponse that you have received their inquiry and how soon you will get back to them. That autoresponse email is composed and customized by you through the admin panel. You can also include the contact tracking number in the subject of the contact emails and responses, e.g. [EP #925]: How do I.....

Searchable contact records. The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender.

The module currently fully supports the mivasql configuration of MIVA Merchant 5. It also supports MySQL as long as load balancing has the data stored on the single MySQL server. This would be the case in most of the server setups. For those that are not, we are in the process of converting the code for that remaining, very small group of MIVA Merchant stores. At this time we have not had a problem. Modules will be moved to the top of the queue as needed.

Screen shot showing contact search screen

Screen shot shows results of search in admin

Easy configuration for user interface screen

Price: $27.50 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

From: Customer Management Support Modules
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20 Contact Form Pro v5 Advanced Development Solutions / Miva Central

Give your customers an alternative way of reaching you while keeping your email address safe from the email harvesters. The information you get from the customers is validated and organized in an email which is automatically sent. This module automatically installs and configures a default Contact Page which can be further customized to meet your needs. You can create an unlimited number of contact pages, each specific to your requirements. The module is capable of sending both TEXT and HTML emails and comes pre installed with an Email template for each. You can use template Headers/Footers to provide additional content information for your contact page(s) or edit the page and email templates to suit your needs.

The ADS Contact Form Pro Module Features:

  • Possible Contact Form Uses
    • Questions about products and services. Automatically populate the subject line or other fields with Category, Product or other information.
    • Customer Requests for information, literature, specifications, etc...
    • Request Contact Information for dealer opportunities, wholesale accounts, etc...
    • Create Customer Surveys with emailed responses.
    • Many other information gatherings uses.


  • Simple Module Installation, Configuration and Controls
    • Automatic installation and assignment of a new Contact Page template, TEXT and HTML Email templates, and the required item.
    • Easily create additional Contact Pages, specific to your requirements.
    • Control which email address the contact email is sent from and to.
    • Validate Customer provided information by requiring information for certain fields.
    • Customize the Email sent by organizing how the information appears in the email.
    • Insert the links to your new contact pages anywhere by using MIVA Merchant navigation bar, category tree, static pages, etc...
    • Menu and Template based control of new features. No template editing required, but is available for advanced users. HTML and template scripting knowledge is required to make template modifications. If you do not have these skills it is recommended you contact ADS representative to get assistance with template design and customization.

Sample snap shot of a Contact Page:

Module installation and functionality has the following requirements:

  • MIVA Merchant Version 5.0
  • Settings and control this module provides are used in conjunction with a New Contact Page and Templates that are pre-installed with this module.
  • No template editing is required, but is available for advanced users. HTML and template scripting knowledge is required to make template modifications. If you do not have these skills it is recommended you contact ADS representative to get assistance with template design and customization.

Price: $71.95 Upgrade Cost: $0 Upgrade Terms (If Any): N/A
Compatibility: N/A Versions: 5.x+
Other Module Compatibility: N/A

From: Customer Management Support Modules
Relevance: 40.27%%

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