The CustCredit module allows you to offer store credit to your customer for returned items. The credit is tracked with the customer’s account and is automatically applied to the next purchase when the customer checks out, simplifying your returns process and minimizing credit card charges for refunds.
Key Benefits Include:
- Customer Store Credit page in the
Miva admin
- Storefront owner enters store
credit into customer’s account
- Optional area to track reason for
credit
- Refund credit displayed in Edit
Customer Account screen when
customer logs into storefront
- Refund automatically applied to
customer’s basket as he checks
out
- Refund amount available to customer
until it is depleted by purchases
Example Usage: A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner purchased a
batch of jelly beans from a discounted
wholesaler (whose name will not be
revealed here!) who sold him 200
pounds of stale jelly beans! The storefront
owner did not know that he was
sold stale jelly beans and now all of his
customers are receiving stale jelly
beans!! This is a storefront owner’s
nightmare!
The storefront owner wants to issue
store credit to his customers rather
than refund the money for the stale
jelly beans. He wants his customers to
be able to come back to his storefront
and place new orders that allow them
to access the store credit they received
as a result of the stale jelly beans.
Therefore, the storefront owner invests
in the Copernicus CustCredit module
and can customize his storefront to
offer store credit for returns.
Thus solving his returns problem.....if
only that wholesaler would take the
stale jelly beans back.......
SPECIFICATIONS & TECHNICAL NOTES
Please note this module requires OpenUI v.4.53 (uncompiled) with the Admin Extensions installed, or OpenUI v.4.71 (compiled).
When used alone, that is, without the Copernicus Returns Processing system, you must manually enter the credit information from your customers. When used in conjunction with our Returns Processing system, you can provide store credit automatically as a method of refunding your customer for a return.
[Product Manual]
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This Miva Merchant module allows the admin to add an authorization code to an order after the customer has made a credit card payment, which will be stored with the order record for future reference. This is typically the authorization/approval code provided by the Credit Card processing gateway when the transaction is processed. Note that this is a field which only shows up on the administrative side, and is NOT a field requesting the CVV2 information from the shopper (3 or 4 digit code on the back of credit cards). Due to merchant account agreements and the terms and conditions set forth by Visa, MasterCard, etc the CVV2 information cannot be stored on a server and can only be prompted for when used by a realtime verification system and then discarded. The module comes with the ability to use American Express, Discover, MasterCard or Visa credit cards and the ability to add other credit cards through its Admin interface. Price: $23 Upgrade Cost: $0
Upgrade Terms (If Any): Terms
Compatibility: OpenUI Versions:
4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Payment Modules
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The Payment SuperMod™ allows you to control what payment options your customer sees and the order in which those options are listed. It also allows you to add extra data collection elements for each payment method in your store.
Key Benefits Include: - Control the text displayed for each payment method
- Filter payment methods available to the customer based on:
- Day of week
- Time Ranges
- Availability Groups
- Ship-To Country
- Ship-To State
- Order Minimum/Maximum
- Bill-To/Ship-To Match
- Add extra data collection for each payment method
- Use existing payment modules
- Filter payment methods on a per product basis
Example Usage:
A storefront that sells jelly beans online has a payment problem. In an effort to reduce fraudulent transactions, the company manually processes all international credit card transactions. Therefore, they can only accept credit
cards from banks outside of the US during the Monday – Friday work week when an employee is available to enter the credit card number into the credit card processor.
A Brazilian grandfather wants to purchase 20 pounds of jelly beans for his grandchildren who are coming to visit for the summer. He places his order on a Monday evening and is not given any credit card options for payment.
The payment form asks him to come back during business hours to perform the transaction or to use an alternative form of payment such as PayPal or wire transfer. The grandfather decides to wait to process his transaction until Tuesday morning and logs
onto the site, finds credit card options for payment and submits his credit card.
An employee runs the credit card processing, the transaction is approved
and the jelly beans are
shipped out immediately.
So as not to irritate the Grandfather later in the summer when he returns to the website on a Wednesday evening to purchase another 20-lb. bag of jelly beans
for his grandchildren, the storeowner can place the Grandfather in a group of accounts that are permitted to use international credit cards even on weekends and not wait until regular business hours and manual processing.
SPECIFICATIONS & TECHNICAL NOTES
- Specific day:
Limit the days that a specific type of payment is accepted. (all/weekend/weekdays)
- Time ranges:
Limit the time of day that
a specific type of payment is accepted (up to 2 specific ranges)
- Availability Groups:
Limit the types of payment options available to a customer depending on what “group” his customer
account is affiliated with
- Countries:
Limit the countries from which you will accept certain payment
methods
- States:
Limit the states within the US from which you will accept payment.
- Weight Minimum:
If an order is below a specified weight limit, constrain the payment methods available to the customer
- Weight Maximum:
If an order is above
a specified weight limit, constrain the payment methods available to the customer
- Bill To/Ship To Match:
If the Bill To
and Ship To addresses do not match,
constrain the payment methods available
to the customer
- Per Product Payment Methods:
Specify the payment methods available
on a per-product basis
[Product Manual]
[Marketing Brief]Price: $79.95 Upgrade Cost: $39.95
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This is a credit card module which prompts the customer for the usual information: name on card, card number, and expiration date. However, it also permits up to 4 extra fields to be configured to collect whatever payment data the shop owner desires. This data is then provided to the administrator with the other credit information when processing orders. Each extra field may be designated as required/not required. There is no credit card validation other than checking that it is a number and that a name has been entered (ie. no mod10 check). This module was born to handle British credit cards such as Switch and Delta which require other fields to be collected (and apparently fail the mod10 validation test). Price: $35 Upgrade Cost: $0
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Compatibility: MMUI/OpenUI Versions:
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Other Module Compatibility: N/A From: Payment Modules
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Export orders to a flat file with credit card payment with simple validation data. This export module is intended to export the orders with credit card data when used with the "Credit Card with Payment with Simple Validation" payment module. Allows you to delete orders with secure info from the storefront after safely exporting the data to a flat file. Very handy for storefronts that use the Credit Card Payment with Simple Validation as their payment option! Price: $19.95 Upgrade Cost: $9.95
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Compatibility: MMUI/OpenUI Versions:
3.x, 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Import Export Modules / Order Export Modules
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The purpose of this module is to allow customers to place an order at a Miva Merchant™ Storefront Development System © Miva Corp which they will then pay for using their PayPal © x.com account. This payment module is licensed per domain. No additional store licenses are required if used within the same mall. The current version works with Merchant 2.x, 3.x and 4.x. If your PayPal account is either a "Business" or "Premier" PayPal account, this module guides the customer to the PayPal payment screens so that they do not get to the invoice screen without properly entering pay data. When the customer clicks the Pay button at the PayPal site, you can have the PayPal Instant Payment Notification (IPN) send a silent update back to your payment history file which can be viewed in your Merchant admin:order edit screen. Unlike some other modules, if the customer does not return to Merchant, his order will still be processed and email notifications sent. When returning to your store, the invoice page will be displayed. You can also add additional instructions to inform customers what to expect at the PayPal site through the admin interface. If you are using Addendum in your store, you will need to use Addendum version 3.08 or newer when using the PayPal module. If your PayPal account is a "Personal" account, the flow for payment is a bit different. Contact me if your PayPal account is a "personal" PayPal account and I will give you the details. Although the PayPal system is not like real time credit card processing and authorization systems, it is more like using the simple credit card validation. PayPal does the authorization using it's web accept and sends you a confirmation email. You match the Merchant notification emails with the PayPal confirmation emails. For added security, it is advisable to check the status on the PayPal web site (linked within Merchant admin). Once confirmations are verified that the money has transferred to your account, you can ship the products. The Merchant version 2.x, 3.x and 4.x PayPal payment module can be used with both the MMUI and OpenUI look and feel. A single edit is needed if you are using the MMUI AND your PayPal account is a "Personal" account. If you have a "Business" or "Premier" PayPal account, the MMUI edit is NOT needed. An optional code edit can be also made to include the payment method in the merchant notification email. You may find it advantageous to use our Show Payment Type module instead which lists all payment methods in the email, not just PayPal. No code edits are needed if you are using the OpenUI for either the PayPal or Show Payment Type modules.  New in the compiled version is a report module. You can list orders by any time frame and specify only orders with a specific product code in them. You can also sort it by state or country according to their paypal.com account registration
This module is particularly useful for the small sized Mom and Pop store which does not want the added expense of setting up Merchant credit card accounts and having to meet minimum sales quotas. This store is a prime example, as I do not take credit cards directly. Rather you can pay for software at this store using PayPal, by signing up and debiting your credit card at PayPal. Try it out, I think you'll like it. Additionally, it is a nice option for the big guys in that it makes online fulfillment possible for those customers who don't have credit cards but have built up an online balance through their own sales, e.g. through eBay. PayPal is the predominant method of payment at eBay. There are over 16,000,000 million PayPal accounts. Do not overlook these as potential customers at your store. Over 30,000 websites accept PayPal and are listed in the PayPal Shops at paypal.com. Can you afford not to be in that list? PayPal accounts are available to customers in the United States and many other countries around the world. PayPal is currently giving you $5 to sign up and complete the bonus requirements. So do the math. Signup, order this $20 module and let PayPal pay $5 of the cost. How long this will last is anybody's guess, so don't wait too long. If you are not familiar with how PayPal works, check it out. If you like it, sign up, then add this payment option to your store. Price: $25 Upgrade Cost: $10
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Compatibility: MMUI/OpenUI Versions:
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Other Module Compatibility: N/A From: Payment Modules / Paypal Acceptance Modules
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The CustRMA module provides an administrative interface for handling the returns process. Store
administrators can manage product returns, track RMA numbers, and identify the credit method
for a return. When a returned product is received, the store administrator can check-off the items from the RMA list; once the entire return is received the RMA is automatically closed.
Key Benefits Include:
- Select items being returned in the
Store Order page in the Miva
admin
- Select the credit method for the
return
- An RMA Tracking number is assigned
to those items
- This number is used in all returns
communication with customer
- Grouped items can be assigned
their own tracking number
- Check off the returned items as
they arrive; this closes each RMA
ticket as it’s completed
Example Usage: A store that sells cakes and jelly beans
online accepts returns for jelly beans
that arrive stale at the customer’s
doorstep. It does not accept returns for
the cakes that it sells because the
cakes are baked and shipped on the
same day. They are never stale since
they get shipped over night. (The store
owner solved this problem with the
Copernicus Shipping SuperMod!) Well,
the owner purchased a batch of jelly
beans from a discount wholesaler
(whose name will not be revealed
here!) who sold him 200 pounds of
stale jelly beans!
The store owner is upset by this, and
wants to make it easy for his customers
to return the stale jelly beans. He
also wants to make sure that all of the
packages of jelly beans are returned
before he issues store credit to the
customer. The supplier who shipped
the stale jelly beans will replace the
200 pounds of jelly beans with fresh
jelly beans if all of the stale ones are
returned. Therefore, the storeowner
must meticulously track the return of
all of the packages of stale jelly beans.
He installs the Copernicus RMA Tracking
module and instantly he is tracking
every package of jelly beans that are
returned. He can track each package of
each order, assign RMA Tracking numbers
to assure proper accounting of
each package and knows exactly when
a return is completed. Since he also
wants to please his customers, he has
installed the Copernicus CustCredit
module so that instantly upon closure
of the RMA tracking ticket, the customer
receives store credit for the return
and can purchase new packages
of fresh jelly beans.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that
is, without any other products from the
Customer Service Suite, you create the
returns and inform your customers of
the RMA Tracking number and any updates
throughout the return process.
When used with the CustReturn and
CustContact modules, this becomes a
robust returns tracking system.
When used in conjunction with the
CustReturn module, you can accept
returns through your website, approve
or decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When the CustRMA module is used in
conjunction with the CustContact module,
you can track the communication
regarding the RMA Tracking number
through the mini-help desk. This way,
all communication regarding the return
is documented and can be referenced
as necessary throughout the return
process.
When used in conjunction with the
CustCredit module, the store owner
can track the return and automatically
provide a store credit to the customerupon successful closure of the RMA.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used
together as a comprehensive customer
service solution.
[Product Manual]
[Marketing Brief]
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MmDELPAY protects your store from stealing sensitive payment data including Credit Card numbers by removing the entire payment record from the Miva Merchant databases. Please note that when using the MmDELPAY, the order remains in your Merchant reports, but the entire payment record will be removed so you will not be able to process it through Miva Merchant, but will have to do it from the web interface of your payment gateway. MmDELPAY is not suitable to work together with the Simple CC Validation , because the payment data would be completely lost. For Simple Validation users, we recommend the Secure PGP E-mail Merchant Notification. Price: $30 Upgrade Cost: $0
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Compatibility: MMUI/OpenUI Versions:
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Other Module Compatibility: N/A From: Administrative Modules
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TAKE ON THE WORLD OF E-COMMERCE You’ve found your niche. Now you need a professional online storefront. MIVA Small Business has the streamlined solution to launch your e-business simply, quickly and cost effectively. Put yourself on the fast track
MIVA Merchant™ Fast Track gives you the high performance and strong design you want, at a price you can afford. Many e-commerce packages promise simplicity, but ours delivers. With our intuitive, web-based administration and easy-to-use features, you can start selling online instantly. Specifically designed for new online businesses, Fast Track gives you: - Simple setup in five easy steps.
- Powerful design tools, with a choice of templates or a custom look.
- Advanced catalog, customer and order management systems.
- Integrated payment and shipping calculation.
- Robust marketing features.
MIVA’s world-class solution lets new online businesses blaze a path to success. Got 10 minutes? See our demo now »
 five steps to success In just five simple steps, your new online storefront will be up and running. MIVA Merchant Fast Track makes setup easy with an appealing and intuitive interface. Step 1: Build the Store - Begin laying the foundation for your online business.
- Change your fonts, colors, layout and more for a personal touch.
- Enter a few key settings, and you’re ready to go.
Step 2: Stock the Store - Create a substantial catalog with up to 100 products in five categories.
- Add eye-catching images and compelling descriptions to make the sale.
- Control your inventory and get automatic notifications when items are running low or out of stock.
Step 3: Set Up Business - In a few keystrokes, determine the sales tax rate for customers and specify your shipping options.
- Browse MIVACentral.com for optional plug-in shipping modules.
- Make payment easy and secure with PayPal™ or MIVA Payment™ for online credit card processing.
Step 4: Run the Store - Track your best sellers, revenues, orders and storefront traffic.
- Easily manage orders, process payments and handle customer accounts.
- Add a personal touch with specially configured order confirmation emails.
Step 4: Marketing - Upsell related products at checkout or create an affiliate program to drive revenue.
- Leverage the power and focus of cost-effective Pay-Per-Click advertising through MIVA Ad Center.
- Spread the word with popular integrated services such as search engine optimization and email marketing.
KEY FEATURES & BENEFITS MIVA Merchant Fast Track’s step-by-step administration panel makes it easy to create and manage a successful online business. Easy-to-Use Administration Tools With MIVA Merchant Fast Track, creating and managing your online storefront couldn’t be easier. With a secure log-in, access the intuitive, web-based admin interface from anywhere in the world. Our software walks you through five simple steps to build, stock, setup, run and market your store. Powerful Store Design Tools MIVA Merchant Fast Track provides easy-to-use controls to design your online store. Use the built-in store template, and modify or add pages to suit your specific business needs. Simple 'Point + Click' controls allow you to specify fonts, colors, button labels, navigation bar settings, product layouts, and more. MIVA Merchant Fast Track also provides access to the HEAD tag to assist in search engine optimization. Feel free to get creative. Version history tracking records and our version recall feature enable you to experiment with your look and create alternate versions, without risk. Catalog ManagementMIVA Merchant Fast Track lets you build a substantial catalog with up to 100 products in five categories. You can also quickly assign a product to multiple categories Enter product descriptions as plain text, or enhance them with HTML. Assign thumbnail and full-size images to make your products more enticing. Product attributes can be assigned to define product characteristics, with the ability to add additional prices or weight with each attribute option. Multiple attribute display types include drop-down boxes, radio buttons and text fields. Inventory Tracking and Product Merchandising Carefully manage your inventory and receive automatic notifications when an item is low or out of stock. Display customized messages telling your customers if an item is running low or how many are left. You can even hide out of stock products from your shoppers. With our highly effective upsale feature, suggest a product at checkout based on the order total, or on specific products in the order. Seal the deal with special discounts and drive revenues with minimum order amounts or quantities. If not met, your shoppers will be asked to add more to their basket. Order Processing and Customer Management MIVA Merchant Fast Track includes a detailed order management system. Monitor your new orders and process credit right from within the admin interface. To ensure secure transactions, encrypt sensitive payment details on each order. Your customer's payment information is locked with a secret password that you create to help prevent stolen data. Send confirming e-mail messages when customers place orders. You can also receive your own e-mail notifications when new orders are received. Notification emails can also be copied to a third party for drop-shipping or other uses. With the customer management system in MIVA Merchant Fast Track your customers can create accounts, providing easy access to their account details and addresses. Shipping Calculation and Payment Processing Keep things simple with built-in flat-rate shipping. Or visit MIVA Central to select plug-in shipping modules that offer a range of shipping options. MIVA Payment offers a convenient, one-stop solution for processing credit card payments. Tightly integrated into MIVA Merchant Fast Track, MIVA Payment features advanced fraud screening, an online Virtual Terminal, and order processing directly through the MIVA Merchant Fast Track administration interface for a complete credit card processing solution. You can also integrate PayPal into your shopping basket to accept credit cards, debit cards, bank transfers and PayPal account balances. Store Data Access Import your existing product and customer data directly into MIVA Merchant Fast Track for quicker setup of your online store. With the included import utilities, quickly set product inventory levels, assign products to categories, create new customer accounts, and more. To work with your store data offline, you can conveniently export your customers, products and affiliates with built-in export tools. All of your data is exported to a secure location on your website. Affiliate Programs and Marketing Services Drive traffic and sales with an affiliate program. Our built-in affiliate tracking system lets you reward your affiliate partners based on order traffic, customers referred, or both. The simple affiliate management system tracks their earnings and payouts. Meanwhile, your partners can monitor their earnings, retrieve store links and banners, and view your program agreement. MIVA also offers additional marketing services, which are available through the MIVA Merchant Fast Track admin interface: - Fully integrated, MIVA Ad Center offers online search advertising, powered by the MIVA Performance Marketing Network.
- Take advantage of MIVA Submit, a suite of search engine optimization and web presence enhancement tools.
- Coming soon, you will be able to work seamlessly with MIVA Mailer, our mailing list management and email distribution system.
Documentation and Support MIVA Merchant Fast Track links directly to our comprehensive online Help Center. Scan the detailed, easy-to-browse table of contents for quick answers. A glossary provides quick explanations of e-commerce terms. Our active MIVA Community Forums provide essential support for online businesses using MIVA Merchant Fast Track. This valuable resource lets you share ideas, build skills and get even more out of your e-commerce solution. Software developers and store designers create innovative new modules to extend the functionality of your store. These are available at MIVA Central, along with books, tutorials, and training from an array of knowledgeable providers. Finally, MIVA offers expert support and training. With MIVA Service Club, experienced professionals work with you on the phone or by e-mail to help you achieve e-commerce success. Price: $595.00 Upgrade Cost: $0
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5.x+
Other Module Compatibility: N/A From: Miva Merchant Licenses
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The Copernicus CustReturn module provides your customers with the ability to request a product
return via your storefront. The return request can be processed in the Miva Merchant admin and
your customers can view the status of the return request.
Key Benefits Include:
- “Return Request” web page for
customers to request returns
- Optional configuration to allow
customer to explain reason for
return
- Merchant admin screen allows
storefront owner to approve or
disapprove request
- Auto-approval available based
on reason for return
- Results of approval posted in Return
Request web page for customer
to access. Customer must
have an account to be able to access
this information
- Approval/disapproval tracked in
Merchant admin
Example Usage:
A storefront that sells cakes and jelly
beans online accepts returns for jelly
beans that arrive stale at the customer’s
doorstep. It does not accept
returns for the cakes that it sells because
the cakes are baked and shipped
on the same day. They are never stale
since they get shipped over night.
(The storefront owner solved this problem
with the Copernicus Shipping SuperMod!)
Well, the storefront owner
purchased a batch of jelly beans from a
discounted wholesaler (whose name
will not be revealed here!) who sold
him 200 pounds of stale jelly beans!
Through his storefront, he wants to
accept requests for returns and he
wants to automatically approve all returns
due to “stale jelly beans.” He
installs the Copernicus CustReturn
module and immediately he is offering
his customers an easy way to handle
the stale jelly bean problem! He has a
standard returns request form for his
customers to fill out on his website. He
can decide whether to approve or decline
all other returns; but since he
knows about the stale jelly bean problem,
he has configured this return reason
for auto-approval. So he’s in complete
control of the process; yet, expediting
the returns for his customers
who have suffered from the stale jelly
bean shipment.
He also wants to offer store credit so
customers can order a new package of
fresh jelly beans. He’s installed the
CustCredit module to integrated the
returns and customer credit process for
his customers. His customers can
come back to his website to find out
about the approval of their return request
and purchase another package of
jelly beans using their customer credit.
SPECIFICATIONS & TECHNICAL NOTES
When using this module alone, that is,
without any other Copernicus products
from the Customer Service Suite, you
can receive return requests through
the return request screen and approve
or decline the requests through the
Merchant admin. When used with the
other Customer Service Suite modules
from Copernicus, it provides a robust
returns tracking system.
When used in conjunction with the
CustRMA module, you can accept returns
through your website, approve or
decline the return, attach an RMA
tracking number to the return and then
track all communication regarding all
aspects of the RMA through the Merchant
admin.
When used in conjunction with the
CustContact module, your customer
can submit a returns request through
your website in the return request
screen and that request is transferred
into the mini-help desk. All related
communication is tracked through the
Merchant admin.
When used in conjunction with the
CustCredit module, the store owner
can accept a request for a return
through the return request screen, approve or decline the request, and issue
a store credit for the items returned.
The Customer Service Suite of modules,
CustCredit, CustReturn, CustRMA
and CustContact can each be used
separately but are best when used together
as a comprehensive customer
service solution.
[Product Manual]
[Marketing Brief]
Price: $129.95 Upgrade Cost: $64.95
Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions:
4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Customer Management Support Modules
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The Returns Processing module provides an integrated Returns Processing system for your Miva Merchant store. It provides your customers a contact form where the customer can request a return and then track the progress of that return. Within the Miva Merchant admin, the storeowner can approve or decline a return. For approved returns an RMA number is generated, the returned products are tracked, and the type of credit issued to the customer can be recorded. All of this tracking information for returns requests is provided to the customer in a Return History screen that can be viewed while logged into the store.
Key Benefits
Customer Benefits:
- “Return Request” web page for customers to request returns
- Customer chooses from a drop down list the order number for which the return is requested.
- Customer selects the products in the order for which the return is requested.
- Customer chooses from a drop down list the reason for the return and can also add comments/message for the storeowner
- “Return History” web page for customers to track return process
- Customer can return to the storefront to review all progress with the return. (Customer must have an account to access this information)
Storeowner Benefits:- Return Request and Return Request History screens are fully customizable with templates when using Dynamic Templates (MMUI-based stores) or the OpenUI SuperMod (OpenUI-based stores)
- Store owner receives an email when a new Return Request is initiated by a customer
- Store owner can approve or disapprove return requests
- Auto-approval available based on reason for return
- If return request is approved, RMA ticket is automatically created to track the return of items from the order
- Storeowner can set a restocking fee and/or percent of order fee that is automatically subtracted from the refund given to the customer
- Storeowner can edit the RMA number so that it matches internal systems
- Storeowner can change and edit the items from the order that are included in the RMA ticket. The system tracks the return items from other RMA numbers, ensuring customers do not receive a refund on the same item more than once.
- Storeowner checks off items in the RMA as they arrive back at the store
- Storeowner can change the dollar amount of refund/credit for the return
- RMA automatically closes when all items have been checked off as received
- Once the RMA is closed, the storeowner chooses the type of credit used to reimburse the customer for the returned items from a drop down list.
When used with the Copernicus CustCredit module, the drop down list includes CustCredit as an option for reimbursement. When chosen, store credit is automatically applied to the customer’s account for the amount of the closed RMA.
Product Requirements:
Miva Merchant: 4.12+
This product may be used with the following user interfaces:- MMUI
- MMUI with Dynamic Templates (provides additional functionality to the module)
- OpenUI
- OpenUI with OpenUI SuperMod (provides additional functionality to the module)
For installation/upgrade services, please contact Copernicus
Try this product out for FREE on Miva Mia -- send a request to sales@cbstech.com for your free product distribution for use on Miva Mia. Be sure to let us know if you need an uncompiled or compiled version of the module. For more information about Miva Mia, available for FREE download from Miva Corporation, please visit: Miva.comPrice: $199.95 Upgrade Cost: $99.50
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Customer Management Support Modules
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Features/Advantages
QwkGuard helps to reduce your credit card processing fees by intercepting fraudulent orders before they are sent to your credit card processor for validation. QwkGuard offers three layers of protection:
Detecting excessive customer activity
Hackers can use online stores to determine if stolen credit card numbers are valid. When this is done in large batches, you the merchant can face significant credit card processing charges. QwkGuard can help you to detect and block this sort of activity.
Blocking orders from IP addresses
If you know hackers are attacking from a certain IP address or range of IP addresses, you can use QwkGuard to block all orders coming from those IP addresses.
Large Order Blocking
A million-dollar order would be a dream come true for most merchants. But if you’re paying a 1% processing fee and that order turns out to be fraudulent, you could be stuck with a huge fee. QwkGuard can block these large orders.
Other Features
QwkGuard offers options for logging and email notification. It’s also possible to bypass fraud checking for trusted users based on several criteria.
Price: $179.97 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
2.x, 3.x, 4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Store Features Modules
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A complete system for managing your customers, orders, inventory, purchase orders and more! Designed and priced for small-to-medium size ecommerce stores.The Stone Edge Order Manager will save you time with every order you ship. It is a feature-rich program that helps you manage your orders, your customers and your inventory. The Order Manager simplifies the entire fulfillment process. It brings your data in-house where you can manage it securely and conveniently on your own PC or LAN.- Includes Miva Merchant Module that lets you download and import your latest orders with one button click in the Order Manager.
- New Features for Miva Merchant Users:
 - Download Inventory data from Miva Merchant into the Order Manager
- Download Customer data from Miva Merchant into the Order Manager
- Synchronize inventory quantity-on-hand data in either direction between Miva Merchant 4.x stores and the Order Manager
- Real time inventory tracking with Miva Merchant 4.x stores! Whenever you sell, return, exchange or receive inventory in the Order Manager, the change in quantity-on-hand will be reflected in your Miva Merchant store within seconds!
- Import and export inventory data in text files compatible with Phosphor Media's StoreMan program
- Builds a searchable customer list.
- Subtracts items sold from your inventory. Marks items as backordered when necessary.
- Prints customizable pick lists and order summaries.
- View Orders screen makes it easy to search for and review orders.
- Quick and easy handling of backorders, returns, exchanges, adding or deleting line items, changing a SKU or quantity, etc.
- Can convert products with order attributes (color, size, etc.) into "Sub SKUs" for inventory tracking of specific item sold.
- Includes support for Authorize.Net and Verisign credit card processing. Capture payments that were pre-approved in your Web store. Process other sales, credits, voids, etc. with two or three clicks on our Virtual Credit Card Terminal.
- Prints customizable Invoices, Packing Slips and Shipping Labels.
- Automatic and manual emailing to customers and vendors. Includes powerful "email merge" system with user-definable mail merge templates and easy-to-use template editor.
- Interfaces with UPS Online WorldShip, Fedex QuickShip, Postal Package Partner and other shipping programs.
- Automates drop-ship purchase orders.
- Creates re-stocking purchase orders. Supports barcode scanners for receiving inventory.
- FIFO accounting system tracks value of inventory value.
- Includes Manual Orders screen for entering orders that arrive by phone, fax, etc.
- Includes Point-of-Sale screen for orders from walk-in customers. Supports barcode scanning.
- Extensive report menu includes a wide variety of reports for accounting, inventory, sales management, etc.
- Easy export of customer information for bulk-emailing. Includes powerful selection methods.
- Many more features that have been requested by merchants like you since we introduced the Order Manager in 1999!
- A fraction of the cost of Mail Order Manager (MOM), and better suited to small-to-medium merchants.
- Buy with confidence - 30 day money-back policy.
At $995 the Order Manager is easily affordable for most Miva merchants. The price includes the Miva module that lets the Order Manager download orders directly from your store, and a license for up to 5 users at one location. If you own more then one Miva Merchant store, you can use one copy of the Order Manager to manage all of them.The Order Manager is an open-source program written in Microsoft Access. It is designed for easy incorporation of custom reports. Most merchants will find that it has all the features they need to manage their on-line, phone, mail order and Point-of-Sale sales. For those merchants with special needs, Stone Edge also offers reasonably priced customization services.Price: $995 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
3.x, 4.x, 4.14-4.24x (Available Compiled)
Other Module Compatibility: N/A From: Order Management Applications and Modules
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The ultimate Miva Merchant autoresponder module - send specialized emails at the completion of the order. These emails are in addition to or in place of the standard emails which are sent at order completion, e.g. merchant notification, customer confirmation and even vendor specific notification.
Features: (some features are only in the compiled version)
- Autoresponder - specialized emails at the completion of the order
- Merchant notification and customer confirmation
- Vendor and product specific templates
- Include coupons or promo codes when specific products ordered
- Easy to use checkbox configuration of vertical or horizontal layout emails
- Highly configurable free form template layout emails with embedded tokens
- HTML or text email formatting
- Archive flat file is created for each template, easily track sales activity
- Mail Manager Report module can display the flat file contents by time period or product
- Ship to, bill to and other email addresses for each template
- Send emails to your company's internal departments, e.g. shipping
- Emails to web enabled cell phones
- Open architecture so that other events can also trigger an automated response
- Send a welcome email before the order completes and include a promo code
- Include 3rd party data with tokens, e.g. Addendum responses
- Display shipping and payment invoice messages
- Create packing slip and label emails
- Ship to country address formatted according to the applicable country's postal recommendations
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon
- Restrict email to a specified list of countries, thus allowing for language specific emails
- MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used
In admin, you create one or more template emails. Each
template can be different, i.e. what it displays, how the
data is oriented on the screen/paper, and what product(s)
triggers the autoresponder. Most responses are triggered
by the product codes purchased. Some example uses:
- Email to any of your
drop-ship manufacturers listing the Ship To
address and the products to be shipped if using real time credit
card authorization. The module will sort out which drop shipper gets which emails, including listing the products to be shipped. You can still use the module if you are not using real time authorization, but you would send the email to your pending mailbox until manual processing verified the charge, then forward to the drop shipper. This would save hand entering the order. In addition to the email, an archive flat file is created which you can use to easily track sales activity related to each of your drop-ship manufacturers.
- Email to Ship To or Bill To or both thanking them for
a
donation to your sponsored charity on your site.
- Email to
your shipping department listing Ship To address
and products ordered if using real time credit card
authorization. Products section can be torn/folded to
result in a shipping label with your company address included. If not using real time authorization, use the pending mailbox technique similar to the drop shipper scenario above.
- Email a
promo coupon code if a customer purchases a specific
product or from a list of products
- Email service, warranty, shipping and contact information on
specific products or
product lines
- Send an email to your cell phone's text messaging
when orders are placed in your store (requires a cell phone
plan that assigns an email address to your phone)
- You own a mall with multiple stores within the mall. Those
store owners rent the stores from you for a percentage of
their gross. Use mail manager as an audit tool to track their
sales. In addition to the autoresponse email, mail manager
produces a flat file with order ID, date, product name,
product code, quantity, price for each, and price extended.
Periodically retrieve that flat file and import into a spreadsheet
for easy analysis.
-
With compiled Merchant, the included Mail Manager Report
module can display the contents of that flat file
through admin. It can filter the report by specific time
periods (daily, weekly, monthly) within reason. The limits
of your PC or server may prevent very lengthy reports for
excessively long time periods. It can also limit the
report to only one product code. Since the templates can
be designed for each vendor, you can create individual
vendor flat files with a corresponding report for each
vendor.
- Literally, you can have a different autoresponder for every
product in your store.
However, Mail Manager has a somewhat open architecture so that other events can also trigger an automated response. For example:
- Send a
welcome email before the order completes, but after
the customer completes the registration process (for those that
create an account)
- Send a thank you for
rating a product (using our Rate This system)
along with a coupon code for taking the time to do so
- Essentially any event in the mmui, oui or even another third party module can trigger an email which you write for the
particular event
-
You can use the
ifvar script or var token in these "other event" emails. For example, generate a unique
coupon code with a module token and insert it in the welcome email to give the new customer an incentive to buy now. If you don't have an account with us yet, sign up and you'll see how it works.
As you can see, the uses of this Mail Manager are quite
diverse. Some of the variable features configured through
admin for each template are:
- Show or hide any of the data elements
- Orient your email either
horizontally or
vertically
-
In the compiled version is a free form template using an
extensive list of
tokens and mini-scripts to customize the emails that
are sent at the time of order completion. They can vary
from mimics of the standard
merchant notification and customer confirmation emails to brief order notifications for better acceptance within cell
phone emails. The emails can be plain text or HTML formatted emails for better readability. You can change the fonts, colors, layout and even add images to your confirmation and notification emails. You can include data from other 3rd party modules, like Addendum, by using tokens. You can also create label emails with the "ship to" country address formatted according to the applicable country's postal recommendations when using the HTML template.
- Customize your email and store's physical address
- Designate email recipient, i.e. Ship To and/or Bill To and/or fixed email address
- List full or partial Ship To and/or Bill To address
- Restrict email to a specified order dollar value range, reward big spending customers with a coupon for their next visit
- Restrict email to a specified list of countries, thus allowing for language specific emails
- Write a different body for each of the email templates you add
- List
products and prices or just the
products without prices
- Link to one or more product codes or entire inventory with wildcard
- No need to go to each product to link the email, a copy and paste from a flat text file will add hundreds instantly
I'd be surprised if you find that this capability
exists anywhere in any mid-priced shopping cart system.
Autoresponders that fill in the blanks are one thing, but
this is a store owner, pre-planned autoresponse for a
specific product. Within your store, you could have dozens
of different responses (individual or grouped) or a
wildcard response for all of the products. You can use it
to make connections not directly related to sales, yet
linked to a specific sale.
- Customer buys a kayak from your store. Tell them about
the kayak camp 20 miles from your store and give them the 800 number of the guy with the info about a big get together next month.
- Customer buys an orchid from you which would lead you to believe he/she may have a specific variety you have been looking for. You autorespond with your want list for your nursery in hopes of finding the needle in a haystack.
As you can see, this list could be endless. Targetted,
intelligent autoresponders are designed to increase your store's
business and decrease the amount of time employees spend on sending out product specific, followup emails.
MMUI and OpenUI compatible. No editing of the mmui.mv is needed and no OpenUI hook points are used. Thus, module conflict does not occur. The pre-formed templates are easy to configure and do not require programming experience. In the compiled version of Merchant (4.14 and newer), you
also have the option of using tokens and mini-scripts in free form templates. An example free form template is included with the install documents. Price: $45 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Customer Management Support Modules
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Export module to export the order information each time an order is placed. Options available include specifying export filename, export delimiter, appending, or overwriting existing export file, moving file to a protected web directory (configurable through admin), e-mail notifications of exports. This module also allows you to manually export a batch to a file, using the above options - as well as exporting ALL batches available to a file. Normal batch exports only export the payment type, and not the data into its own feilds. Payment types supported currently: LinkPoint (Card Service Intl), Authorize.net, and Credit card w/ simple validation.)
Contact us for information on file format used: which includes payment data for credit cards (Name, card number, expiration, Authorization code.)
Compatibility with encrypted batches has not been evaluated or tested. A future release may be necessary for this new Merchant feature in 4.13+ stores. Screen shot Requires OUI for Auto Export ability. MMUI (regular) stores can be modified for the auto portion. Price: $208.12 Compiled: +$5 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: OpenUI Versions:
4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: N/A From: Import Export Modules / Order Export Modules
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- Compatible with Miva Merchant 2.22 to 4.13
- No need to modify existing Miva Merchant store or upgrade to the new version
- Includes CVV2 - card code processing
- Built in pay by check processing option
- Support for five credit card types - Visa, MasterCard, American Express, Discover and Diners
- Sub-messages for ACH and credit card payment interfaces
- Optional "AIM" compliant "Transaction Key" communication is available
- Authorize-Only transactions use the more secure transaction id method for capture
- Eliminates the need for a Miva commerce library
- Increases transactions speed
- Reduces transaction problems
- Fast, simple and easy to install. Just use MivaÆs standard "add new module" feature.
Quantity Discounts Available Online!
Purchase two AIM module licenses on the same order and get a 10% discount on each module license. Purchase three and get a 20% discount. Purchase four and get a 30% discount. Purchase five or more and get a 40% discount. Price: $350 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
2.x, 3.x, 4.x
Other Module Compatibility: N/A From: Payment Modules
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- Compatible with Miva Merchant 2.22 to 4.13
- No need to modify existing Miva Merchant store or upgrade to the new version
- Includes CVV2 - card code processing
- Built in pay by check processing option
- Support for five credit card types - Visa, MasterCard, American Express, Discover and Diners
- Sub-messages for ACH and credit card payment interfaces
- Optional "AIM" compliant "Transaction Key" communication is available
- Authorize-Only transactions use the more secure transaction id method for capture
- Eliminates the need for a Miva commerce library
- Increases transactions speed
- Reduces transaction problems
- Fast, simple and easy to install. Just use MivaÆs standard "add new module" feature.
Quantity Discounts Available Online!
Purchase two AIM module licenses on the same order and get a 10% discount on each module license. Purchase three and get a 20% discount. Purchase four and get a 30% discount. Purchase five or more and get a 40% discount. Price: $349.50 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
2.x, 3.x, 4.x
Other Module Compatibility: N/A From: Payment Modules
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MVSecure is here! And it can
save your business from the high cost of fraud and chargebacks.
The MVSecure for Authorize.Net is fully integrated
with the latest Verified by VISA™
and MasterCard SecureCode™
payment initiatives. These programs are being used by large retailers such as
Wal-Mart, JetBlue Airways, and OfficeDepot to help ensure a safe e-commece environment
for the merchant and the customer. Today more than 50 million cardholders are
enrolled in this program. Now for the first time, the benefits of this program
are available to small and medium sized merchant who want the same level of
chargeback and fraud protection.
MVSecure for Authorize.Net is built using the
AIM (Advanced Integration Method) so there is no commerce library required.
Just install into your Miva Merchant storefront and it's ready to go. A simple
checkbox activates the powerful authentication features. Turn authentication
off and MVSecure performs like a standard Authorize.Net module. We've added
CVV2 verification and MD5 Hash for improved security.
Here's how it works...
Visa and MasterCard have both developed a system where the customer can register
their credit card online and assign to their cards a "passcode". It
is this code that the Verified By Visa and MasterCard SecureCode programs asks
for when the customer shops in your storefront. Even before accessing your payment
gateway for the credit card processing, VBV and MSC are run on the card. If
approved, the transaction continues on to the gateway for processing. If declined,
the customer receives a failure notice and fraud is prevented. Here is a visual
example of how the process works for your customers:
Want more? With MVSecure you can save up to
5 basis points on all of your transactions. Plus, Visa will gurarantee each
and every transaction that you attempt to authenticate. No more chargebacks,
no more fraud! Plus we give you FREE enrollment and low transaction fees, so
your total cost can be less than the price of one lost or fradulent sale. Why
take chances? Enroll today and protect you business.
We strongly encourage your to contact your acquiring bank for details
on your potential savings and chargeback protections.
Details...
The MVSecure for Authorize.Net
plug-in requires enrollment in the Verified by Visa and MasterCard SecureCode
programs before you can begin authenticating transactions. You will receive
the link to the enrollment form from Cenera soon after you receive your invoice.
Enrollment is managed by Cenera in partnership with Cardinal Commerce. This
enrollment is FREE for customers who purchase the MVSecure plug-in. There is
a $10 per month fee to use the program that includes 100 FREE transactions.
After that you pay just $.10 (ten cents) per transaction. There are no other
fees, ever. And Cenera will give one FREE upgrade to the latest version available.
Already
enrolled? If you have already enrolled in the VbV or MCSC program through Cardinal
Commerce or one of their resellers, including Authorize.Net, you may begin processing
authenticated transactions immediately. So why wait? Get started by purchasing
MVSecure today! Price: $199 Upgrade Cost: $0
Upgrade Terms (If Any): One FREE upgrade
Compatibility: MMUI/OpenUI Versions:
4.x, 4.14-4.16x (Available Compiled)
Other Module Compatibility: No known incompatibilities. From: Payment Modules
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The Custom Pay Suite, is a customizable payment system for critical data collection. For example: a credit application, getting extra data without requiring an actual payment, purchase orders, etc. Custom Pay captures the data in a database for later emailing the merchant/customer with the invoice and information about the purchase, and the extra date you've collected. "I don't really know what the limits or capabilities end with this module. Your imagination I suppose!" Price: $60.00 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: MMUI/OpenUI Versions:
4.14-4.23x (Available Compiled)
Other Module Compatibility: N/A From: Payment Modules
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The GOL CC Payment with Additional Info enables your Miva Merchant V5.x site to accept Credit Cards for manual processing.The main difference between this module and the Merchant 5 included "Simple Credit Card" module is that this one has an additional field labeled "CVV INFO".You may use this field to collect any 3 or 4 digit code you may desire. Please note:
Visa states: To protect CVV2 data from being compromised, Visa U.S.A. Inc. Operating Regulations prohibit merchants from keeping or storing CVV2 numbers once a transaction has been completed It is up to the Store Owner to determine what is meant by "once a transaction has been completed". We suggest speaking with a lawyer prior to using this module, as Gilligan On-Line assumes no responsability for its use. We also strongly suggest turning on encryption. Price: $29.95 Upgrade Cost: $0
Upgrade Terms (If Any): N/A
Compatibility: N/A Versions:
5.x+
Other Module Compatibility: N/A From: Payment Modules
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